The Supply Chain Management Program focus on how to implement The Global Supply Chain Forum framework. The framework is comprised of eight essential cross-functional, cross-firm business processes. Examples are provided on how they have been implemented by major corporations. These processes must be implemented cross-functionally and with key customers and suppliers in order to create the maximum value for customers, shareholders and other stakeholders. The seminar includes a session on the GSCF partnership model that is being used to structure more than 100 business relationships, including Coke and Cargill, and Wendy’s and Tyson which was the basis for a Harvard Business Review article. Also there is a session on the Collaboration Framework that is being used by restaurant chain Bob Evans Farms (and other companies) to realize the value of collaboration in real tangible terms.

  • The Framework

    The GSCF Supply Chain Management Framework

    Increasingly, supply chain management is being viewed not as a business function but as a business approach used to transcend traditional functional boundaries. Supply chain management is the management of relationships in the network of organizations, from end customers through original suppliers, using key cross-functional business processes to create value for customers and other stakeholders. It focuses on the management of the relationships between firms in the supply chain. Because these relationships can be complex, all business functions need to be involved.

    Executives from leading-edge companies and researchers from the Fisher College of Business at the Ohio State University worked for twenty years to develop the supply chain management framework and the processes presented in this Program. We view supply chain management in the context of total business rather than within a single function such as logistics or manufacturing.

    The key business processes are:

    • Customer relationship management
    • Supplier relationship management
    • Customer service management
    • Demand Management
    • Order fulfillment
    • Manufacturing flow management
    • Product development and commercialization
    • Returns management


    Customer relationship management and supplier relationship management form the linkages in the supply chain and the other six processes are coordinated through these linkages.

    The framework described in the Supply Chain Management book and taught in our seminars is built on eight key business processes that are both cross-functional and cross-firm in nature. Each process is managed by a cross-functional team, including representatives from finance, marketing, logistics, production, purchasing, research and development, and sales.

    Read an Interview with Dr. Douglas M. Lambert on Supply Chain Management that was published in the University of Auckland Business Review.