Learn How to Use Cross-Functional Business Processes to Co-Create Value

  • Program Overview

    The Supply Chain Management Program focus on how to implement The Global Supply Chain Forum framework. The framework is comprised of eight essential cross-functional, cross-firm business processes. Examples are provided on how they have been implemented by major corporations. These processes must be implemented cross-functionally and with key customers and suppliers in order to create the maximum value for customers, shareholders and other stakeholders. The seminar includes a session on the GSCF partnership model that is being used to structure more than 100 business relationships, including Coke and Cargill, and Wendy’s and Tyson which was the basis for a Harvard Business Review article. Also there is a session on the Collaboration Framework that is being used by restaurant chain Bob Evans Farms (and other companies) to realize the value of collaboration in real tangible terms.

  • Credits
    • Certification of Completion
    • 2.0 CEU (Continuing Education Unit)
  • Who Should Attend
    • The course is designed specifically for supply chain management professionals and executives who are striving to achieve cross-functional integration within their organization and with key customers and suppliers.
    • Customized Programs are available. Please contact us for more information.
  • Read about what participants are saying:

    "This is an excellent supply chain management program.

    The eight key processes provide an integrated view of the business as well as the relationships among the corporate functions and with suppliers and customers.

    Real examples from global companies are used. The assessment tools for the supply chain management processes are very useful to show where there are areas of opportunity.This seminar is highly recommended for those that want to be at the cutting edge of the discipline."

    Ruben Martinez Alanis

    HP Imaging & Printing Group, Latin America

 

  • Next Session

    Develop the Executive Talent Necessary for Managing Your Supply Chain. Learn, Network and Embrace New Ideas.

    April 2018

    September 2018

    Reserve your seat now!

  • The Framework

    The GSCF Supply Chain Management Framework

    Increasingly, supply chain management is being viewed not as a business function but as a business approach used to transcend traditional functional boundaries. Supply chain management is the management of relationships in the network of organizations, from end customers through original suppliers, using key cross-functional business processes to create value for customers and other stakeholders. It focuses on the management of the relationships between firms in the supply chain. Because these relationships can be complex, all business functions need to be involved.

    Executives from leading-edge companies and researchers from the Fisher College of Business at the Ohio State University worked for twenty years to develop the supply chain management framework and the processes presented in this Program. We view supply chain management in the context of total business rather than within a single function such as logistics or manufacturing.

    The key business processes are:

    • Customer relationship management
    • Supplier relationship management
    • Customer service management
    • Demand Management
    • Order fulfillment
    • Manufacturing flow management
    • Product development and commercialization
    • Returns management

     

    Customer relationship management and supplier relationship management form the linkages in the supply chain and the other six processes are coordinated through these linkages.

    The framework described in the Supply Chain Management book and taught in our seminars is built on eight key business processes that are both cross-functional and cross-firm in nature. Each process is managed by a cross-functional team, including representatives from finance, marketing, logistics, production, purchasing, research and development, and sales.

    Read an Interview with Dr. Douglas M. Lambert on Supply Chain Management that was published in the University of Auckland Business Review.

  • Learn More

    The Global Supply Chain Forum

    Professor Douglas Lambert shares his Supply Chain Partnership Model