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  • Research news
  • Operations research

    Our Fisher faculty researching operations topics are publishing year-round in the world's top journals. Here's a look at recent publishing activity:


    • S.M. Handley and J.V. Gray, "Managing Quality in a Heterogeneous Contract Manufacturing Environment," Decision Sciences 44, no. 6 (2015): 1011-1048.
    • J.V. Gray, E. Siemsen and G. Vasudeva, "Collocation Still Matters: Conformance Quality and the Interdependence of R&D and Manufacturing in the Pharmaceutical Industry," Management Science 61, no. 11 (2015): 2760-2781.
    • J.V. Gray and S.M. Handley, "Managing Contrat Manufacturer Quality in the Presnce of Performance Ambiguity," Journal of Operations Management 38 (2015): 41-55.
    • Craig, Nathan, Nicole DeHoratius, Yan Jiang, and Diego Klabjan. 2015. "Execution Quality: An Analysis of Fulfillment Errors in a Retail Distribution Center.'' Journal of Operations Management 38, pp. 25-40.
    • Chandrasekaran, A., Linderman, K., 2015. Managing Knowledge Creation in High-Tech R&D
      Projects: A Multi-method Study. Decision Sciences 46(2), 267-300.
    • Chandrasekaran, A., Linderman, K., Schroeder, R.G.2015. The Role of Project and Organizational Context in Managing High-Tech R&D Projects. Production and Operations Management 24(4) 560-586.
    • Mishra, A., Chandrasekaran A., MacCormack, A., 2015. "Collaboration in Multi-Partner R&D
      Projects: The Impact of Partnering Scale and Scope," Journal of Operations Management 33-34 (1-14).
    • J. Sterman, R. Oliva, K. Linderman, and E. Bendoly, “System Dynamics perspectives and modeling opportunities for research in Operations Management,” Journal of Operations Management 2015.
    • Esenduran, G. and E. Kemahlioglu-Ziya, 2015, "A Comparison of Product Take-Back Compliance Schemes," Production and Operations Management, Vol. 24(1), pp 71-88.
    • Gray, J.V., G. Anand, A.V. Roth. "The Influence of ISO 9000 Certifications on Process Compliance," 2015. Production and Operations Management,24:3, 369-382
    • Gardner, J., K.K. Boyer, J.V. Gray. 2015. "Operational and Strategic Information Processing: Complementing Healthcare IT Infrastructure," Journal of Operations Management,33-34, 123-129


    • E. Bendoly, “Systems Dynamics Understanding in Project Execution: Information Sharing Quality and Psychological Safety,” Production and Operations Management 2014.
    • E. Bendoly, M. Swink, and W. Simpson, “Prioritizing and Monitoring Concurrent Project Work: Effects on Switching Behavior,” Production and Operations Management 23, no. 5 (2014): 847-860.
    • F. Salvador, A. Chandrasekaran, and T. Sohail, "Product Configuration, Ambidexterity and Firm Performance in the Context of Industrial Equipment Manufacturing," Journal of Operations Management32, no. 4 (2014): 138-153.
    • Buxel, H., G. Esenduran and S. Griffin, 2014, "Strategic Sustainability: Creating Business Value with Life Cycle Analysis", Business Horizons, Vol. 58, pp 109-122.
    • A. Ivanova, J.V. Gray, K.K. Sinha, "Towards a Unifying Theory of Management Standard Implementation: The Case of ISO 9001 and ISO 14001," International Journal of Operations and Production Management23, no. 10 (2014): 1269-1306.
    • J.V. Gray and B. Massimino, "The Effect of Language Differences and National Culture on Plant-Level Process Compliance," Production and Operations Management 23, no. 6 (2014): 1042-1056.


    • E. Bendoly, “Real-Time Feedback and Booking Behavior in the Hospitality Industry: Moderating the Balance Between Imperfect Judgment and Imperfect Prescription,” Journal of Operations Management 31, nos. 1-2 (2013): 62-71.
    • E. Bendoly, A. Bharadwaj, S. Bharadwaj. 2012. Complementary drivers of NPD performance: cross-functional coordination, information system capability, and intelligence quality. Production and Operations Management21(4). pp. 653-667.
    • W.C. Benton Jr., “A Profitability Evaluation of America’s Best Hospitals, 2000-2008,” Decision Sciences Journal (2013).
    • K. Boyer, A. Chandrasekaran, and J. Gray, "R&D and Manufacturing: Where Do They Belong in Young Organization?," National Center for the Middle Market (2013)
    • Griffin S., H. Buxel, and G. Esenduran "Surprising Insights from Environmental Screenings," in "Big Idea: Sustainability, Opinion & Analysis," MIT Sloan Management Review, (October 2013)
    • S.M. Handley and J.V. Gray, "Inter-Organizational Quality Management: The Use of Contractual Incentives and Monitoring Mechanisms with Outsourced Manufacturing," Production and Operations Management22, no. 6 (2013): 1540-1556.
    • J. V. Gray, K. Skowronski, G. Esenduran, and J. Rungtusanatham, "The Reshoring Phenomenon: What Supply Chain Academics Ought to Know and Should Do," Journal of Supply Chain Management49, no. 2 (2013): 27-33.
    • J. Gray, K. Skowronski, G. Esenduran, and M. Rungtusanatham, “The Reshoring Phenomenon: What Supply Chain Academics Ought to Know and Should Do,” Journal of Supply Chain Management (2013).


    • T. Clottey, W.C. Benton, and R. Srivastava, “Forecasting Product Returns for Remanufacturing Operations” Decision Sciences Journal 43, no. 4 (2012): 589-614.
    • S. Handley, W.C. Benton Jr., “Control, Coordination, and Complex Global Services,” Journal of Operations Management (2012).S. Handley, W.C. Benton Jr., “Mediated Power and Outsourcing Relationships,” Journal of Operations Management (2012).
    • S. Handley and W.C. Benton Jr., “The Influence of Exchange Hazards and Power on Opportunism in Outsourcing Relationships,” Journal of Operations Management 30, nos. 1-2 (2012): 55-68.
    • M. Gadkari, A. Chandrasekaran, "The Emergency Department (ED) at the Burton Group of Hospitals - Application of Lean and Value Stream Mapping," Operations Management Education Review 6 (2012): 59-78.
    • A. Chandrasekaran, C. Senot, K. Boyer, "Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare," Manufacturing and Service Operations Management14, no. 4 (2012): 548-566.
    • A. Chandrasekaran and A. Mishra, "Task Design, Team Context and Psychological Safety: An Empirical Analysis of R&D Projects in High Technology Organizations," Production and Operations Management21, no. 6 (2012): 977-996.
    • A. Chandrasekaran, K. Linderman, and R.G. Schroeder, "Antecedents to Ambidexterity Competency in High-Technology Organizations," Journal of Operations Management30, nos. 1-2 (2012): 134-151.
    • Gray, J.V., K. Skowronski, G. Esenduran, and M.J. Rungtusanatham, "The Reshoring Phenomenon: What Supply Chain Academics Ought to Know and Should Do," Journal of Supply Chain Management49, no. 2 (2012): 27-33.
    • G. Anand, J.V. Gray, and E. Siemsen, "Decay, Shock, and Renewal: Operational Routines and Process Entropy in the Pharmaceutical Industry," Organization Science23, no. 6 (2012): 1700-1716.