3 Characteristics of Small Businesses

Every internship experience is different. My experience so far this summer has been very unique. Working for a small, local business allows me to view many requirements it takes to start-up and run a business with not a lot of people.

1. You wear many hats.

Since there aren’t many employees, every day work can be a hodge-podge of “to-do’s” . As a marketing intern, I have helped pour, keg, and can beer. Canning beer is a long process and you feel like a factory worker, but you can drink during it so it’s not so bad. I’ve also taken out the trash and cleaned up a bit. Taking out the trash isn’t just the intern’s job though, I’ve seen the owners of the company empty the garbage. Everyone chips in.

2.You are still trying to figure it out.

There aren’t instructions on how everything is supposed to run because it hasn’t happened before. You aren’t sure on how an event will go, because it will be the first one. There  are a lot of trials and errors when putting on an event or making a new beer. My first event I planned at the brewery was everything but a success, but I learned a few tricks for the next event. You’re not going to know how the customer will react to a new product until they try it, so you just have to wait and find out.

3.Fun Atmosphere

One thing’s for sure, it’s a fun place to work. Everyone is working towards the same goal of trying to build up the company. There isn’t much competition to be promoted since everyone has their own specific role. You become very close with your co-workers because there are so few you. Work hard, play harder seems to be the motto of start-up businesses, despite the industry.

Week 2 – Fun Day and Project Time

Hello again,

They say the retail industry is fast-paced, and I can definitely attest to that because week one flew by fast. Two main things happened this week for me: A King’s Island fun day and getting assigned my project. 

  1. King’s Island Fun Day
    I cannot stress the importance of getting to know your leadership team and the people you work with.  This was one of my goals this week, and it came at the perfect time because my entire leadership team and I went to King’s Island for a fun day! It was a great opportunity to connect with people in a non-professional setting, and to learn more about each other on a personal level.
    kingsislandAsk a few simple questions and let the conversation take itself from there. Here are a few simple questions that I personally like asking:- How long have you been working at ______?
    – How did you get into the ______ industry?
    – What is your greatest piece of advice that you can give to someone new to this industry/company?

    And make sure to share about your passions and experiences as well! You will be surprised at how willingly people are towards listening to you. This has made for some great conversations for me, and it has allowed me to feel more a part of the family at Macy’s.

  2. Project Time
    This week I also got assigned my biggest project for the summer. I will be working on a benefit program that Macy’s offers and give a final presentation at the end of my internship to the district executives, my VPSM (Vice President Store Manager), and my mentor. The goal of this project is to establish an action plan that will drive participation towards the use of this program which then should translate into sales. In order to achieve this goal, I will have to get my team on board with the plan and mentor them through coaching strategies. My conversations with my team of sales associates is going to be crucial in driving this initiative.Macy’s is all about people working for people. And this idea is engrained through coaching and mentoring at Macy’s. You never coach through numbers, but instead, you coach through behaviors. One thing that I have learned is inspiration comes from example. Here are a few helpful tips that I have learned when placed in a position to lead and inspire people:
    – Have a clear goal and a reasonable approach to achieve it
    – Recognize contribution
    – Begin with what is working, then build on it
    – Focus on the strengths of each person instead of weaknesses
    – Clear hurdles that are in your team’s way
    – Roll up your sleeves, show your team that you can contribute
    – Recognize your team every week
    – Inspire your team by keeping your commitments to them
    – Show and communicate your progress towards your goal
    – MAKE IT FUN.

Hope this week’s post provided some good insights for you guys! I look forward to sharing more of my experiences for next week. I will end on this quote that I saw earlier this week which spoke to me:

“You gotta skate to where the puck is going to be, not where the puck is now.”

Until next week, enjoy and take care!

– Justin

 

How did I land this Super Awesome Internship?

Looking for an internship and applying can be overwhelming for college students, especially if they’ve never done it before. You don’t have to make it so difficult, just utilize the resources you have. A few ways are through FisherConnect, networking, family friends, or within Fisher directly. There are many ways and opportunities to gain experience while school is out of session.
As for me, school is still in session. I knew I needed a part-time internship because I am currently taking summer classes as well, because I’m trying to defy all odds and graduate in four years. One day I got an email from Fisher about some scholarship-based internships. All I had to do was send in my resume to Fisher, then they would relay it to the companies I was interested in.
I heard back from a software company, interviewed, and received an offer. It was that easy. My hesitation on accepting the offer was I wanted to intern at a different company that I hadn’t heard from yet, North High Brewing. So I called North High up and asked about their internship interviewing process. I told them I had 24 hours to take the offer from the software company but would love to work in the craft beer industry. North High told me to come and interview the next morning, only allowing a 10 minute window to decide if they wanted to hire me! As the story plays out, North High Brewing offered me the position, which I was thrilled about!
So if you are looking for an internship over the holidays or for next summer, don’t fear. The Fisher College of Business does a wonderful job to prepare you for interviews and the workplace environment. They also provide you with many resources such as FisherConnect, scholarships, career fairs, and bringing in recruiters. You can also exhaust your own resources and personal networks. If you want something, you can get it if you put in some work. Good luck on your own internship adventures! Hopefully mine is almost done, and the next step is a full-time position come May. Cheers!north high

Life at Macy’s – Week 1

Hello friends,

Wow, I can not believe I have finished a whole week at Macy’s already! This has been one of the most hectic weeks yet. Last week I was wrapping up my trip in Taiwan, which looked somewhat like this:

One of my favorite pictures that I took in Taiwan, a view of Taipei 101 from the top of a mountain.

One of my favorite pictures that I took in Taiwan, a view of Taipei 101 from the top of a mountain.

And this week, I am placed into a manager role at a Macy’s store through the internship program, going through the on boarding process and preparing for our biggest one day sale of the season. Talk about a change in lifestyle.

I am official!

I am official!

 

But overall, my first week has been great. I have been a sponge soaking in new information every single day. The first couple of days I got to meet and know my leadership team, who all gave me a warm welcome into the Macy’s family:

Learning from a group of individuals who all have a wealth of knowledge about Macy's and the retail industry.

Learning from a group of individuals who all have a wealth of knowledge about Macy’s and the retail industry.

Additionally, I went through the training process to prepare for my role at Macy’s. Macy’s prepares its employees well with valuable training through CBT (Computer Based Training) and on floor training to fully understand Macy’s and how their business operates. What I truly love about Macy’s is how goal oriented and results driven they are. Everything is about sales and numbers here, and Macy’s breaks it down into the finest and most important details. This is a big reason why I believe they are one of the largest and most successful retailers in the nation.

Now let’s talk about my specific role here at Macy’s. I am in a manager position where I get to manage a whole department floor alongside with my mentor. On the first day, my Store Manager informed me that I would be working in women’s ready to wear, sportswear, and petites for the next 8 weeks. You should of saw my face when I heard that. “Ohhh.. really? Awesome..!” I probably said something along those lines. Personally, I have no clue on anything related to women’s fashion, clothing, or anything in between. But I was ready to take on the challenge and learn as much as I can. Once I got all of that figured out, I began walking the floors with my mentor in our department over the next few days to understand how everything works and operates. I also got to meet my entire team of sales associates, who are all awesome and hardworking people! Additionally, we began rearranging merchandise on the floor to prepare for Macy’s One Day Sale event this weekend, which accounts for a huge percent of our sales for just this month! I guess I came in to the right place at the right time. So far, all of this accounts for Monday – Thursday. Friday began our One Day Sale event, which really is two days because it goes on until Saturday.

Friday, Macy’s One Day Sale Event!
I was informed on Thursday that I would be managing my department all by myself without my mentor from 8:00am – 1:30pm on one of our biggest sales events. I was more than excited for this challenge, because it finally gave me an opportunity to take all that I have learned into play. At the start of the day, I got in early to touch base with my entire team of sales associates to make sure they know our expectations for the day. I wanted to engage with them as much as possible before customers started rolling in. We went over goals, strategies, and expectations. The next 5 hours were so rewarding and I was able to learn so much. I interacted with customers, rotated around each station to make sure everything was running smoothly, and just assisted my team with anything needed. This experience allowed me to see how each individual on my team was different, which gave me an idea on utilizing talent to create the most value out of everyone. For me personally, it was about figuring how I can better assist them, motivate them, and create a positive environment for them. We had a manager meeting in the afternoon to look at numbers. I was so happy to hear that my department was driving results and meeting our goals. My mentor even wrote me a Macy’s MAGIC Maker card which rewards its employees on the hard work performed:

Hard work and good work should be rewarded, and that's what Macy's is all about.

Hard work and good work should be rewarded, and that’s what Macy’s is all about.

To sum it all up, Macy’s has been great to me and I love this company. I know these next 7 weeks are going to fly by, so I am ready to make the most of every opportunity I get!

Biggest Takeaway From Week 1:
Get to know your team first before anything else. Ask them how they are doing, how long they have been working here, etc. Be friends with them! It is important to build that trust and relationship first, then translate that into business and loyalty.

I hope this blog post gave everyone a better understanding on what Macy’s and retail is like. See you here next week for my second week updates at Macy’s! Enjoy and take care.

– Justin

Not Your Average Desk Job

I started my internship at North High Brewing the other week and it’s awesome. My desk is either sitting inside the brewery or at the bar in the taproom. I’m helping them out with their marketing and event planning side of the business and learning a lot, especially about beer. The craft beer industry is booming and acts as a community. I was told by several at the Ohio Craft Brewers Association’s quarterly meeting I would never leave this thriving industry. So excited to see what’s in store for the rest of the summer, cheers!

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