For most of us, the sigma level – or defects per million opportunities – for New Year’s resolutions would be abysmal. We have 365 opportunities in a year to implement what we resolve to stick to and in reality, how many do we take advantage of? Whether it is skipping that dessert or going out | Read more…



One of the greatest challenges organizations face is choosing among multiple alternatives for improving a product or service. Our Master of Business Operational Excellence students last week got a crash course in a great decision-making tool. Holly Stein, director of operational excellence at Cardinal Health, introduced our students to the “design of experiments” concept, which | Read more…



Last year, COE talked to Fisher College of Business professors Aravind Chandrasekaran and Kenneth Boyer about fascinating new research they were preparing to publish about the health-care industry. That their work didn’t go unnoticed is an understatement. The Institute for Operations Research and the Management Sciences, or INFORMS, recently honored Chandrasekaran, Boyer and co-author Claire | Read more…



A common complaint from those resistant to lean thinking is that it can’t be applied to processes that aren’t visible, particularly office processes where most decisions are made with e-mail and phone calls. The InBox Simulation our Master of Business Operational Excellence students recently ran with the help of Peg Pennington, Gary Butler and yours | Read more…



Part of the work we do at the Center for Operational Excellence is collaborating with our member companies to ensure they’re connecting with our students for internships and full-time jobs. Dozens, occasionally more than 100, students each year head to our member companies for temporary or permanent employment. We’re exceedingly proud that one of our | Read more…



Weeks before the Center for Operational Excellence hosted its first-ever Leading Through Excellence summit, keynote speaker and The Power of Habit author Charles Duhigg offered a valuable insight on the recipe for success in the business world during an interview. “You have to be smart and lucky to hit it out of the park,” he | Read more…



Each year, the Fisher College of Business Office of Diversity and Inclusion Student Services honors the individuals and companies working to make the corporate world a place where everyone feels welcome. The Center for Operational Excellence is proud to have direct ties to both the individual and corporate winners this year. COE submitted winning nominations | Read more…



Walk into most any company, and the only signage you’ll see is the name of a department and the names of the people who work there. At the Master of Business Operational Excellence program, we teach our students that visuals can be used for much more, indicating the purpose for the existence of a department | Read more…



With less than two months to go before the Center for Operational Excellence stages its first-ever multi-day summit, we’re on the lookout for undergraduate and graduate students who want to be a part of the event. Up for grabs are multiple two-hour volunteer slots at the Leading Through Excellence event, which takes place April 10-12. | Read more…



You’ve probably heard the word “kaizen” used by organizations that have recently started their lean journey or even have been on it for a while. If you have, it’s possible the term was being misused, says Beau Keyte, Shingo Prize-winning author of The Complete Lean Enterprise and a guest lecturer for our MBOE program. For | Read more…