We live and work in a world of decisions, from the small ones that spark almost imperceptible changes in our daily lives, to the massive ones that can lead to breakthroughs – or catastrophes. But if practice makes perfect, why can even the most experienced leaders make bad decisions – and what can we do | Read more…



Less than a month from now, bestselling author Chip Heath is heading to Ohio State University to deliver the featured keynote address as part of the Center for Operational Excellence’s Leading Through Excellence summit April 9-11. To shed some light on Decisive, the latest book he wrote with his brother, Dan, here’s a recent Q&A the | Read more…



With less than four weeks to go before we kick off our second-annual Leading Through Excellence summit, we’ve unveiled the full list of breakout sessions you’ll have the chance to experience throughout the day on Thursday, April 10, and Friday, April 11, in Columbus, Ohio. The full list is available at our website, but here’s | Read more…



Need to get out of town for a while? The Center for Operational Excellence has expanded the scope of the April 9 plant tours offered as part of our three-day Leading Through Excellence summit to include a trip to LeanCor in Florence, Ky., in the Cincinnati metro area. Unlike the five other plant tours we’re | Read more…



Four months from today, the Center for Operational Excellence will kick off its second-annual Leading Through Excellence summit, a three-day experience designed to develop and sharpen the leadership and problem-solving skills crucial to any organization committed to process improvement. We’re thrilled to open registration for Leading Through Excellence today, kicking off a three-week window where | Read more…



Earlier this month, Shingo Prize-winning author and Master of Business Operational Excellence instructor Beau Keyte wrote a fascinating article on the Huffington Post titled “The Silent Killer of Health Care Transformation: Being Overburdened by Too Many Choices.” This addresses a key concept in lean called “muri,” or overburdening. Keyte defines overburden a phenomenon where equipment | Read more…



The numbers don’t lie, as the saying goes, but Ilaria Raniero knows some tell the truth better than others – and many more aren’t worth listening to. Raniero (pictured, right), a visiting scholar to the Ohio State University Fisher College of Business from the Polytechnic Institute of Milan (Politecnico di Milano) in Italy, recently conducted | Read more…



Electrified. That’s the best way to describe how our Center for Operational Excellence members and guests left our seminar this past Friday following a rousing, inspiring presentation from Jamie Bonini, general manager of the Toyota Production System Support Center. Bonini powerfully made the case to a crowd of nearly 150 that the guiding principles of | Read more…



Ryan Barta hated to see dead trees wasted as much as anyone, but it was the waste of time and effort that got the wheels spinning. For years, Barta watched between 6,000 and 9,000 sheets of paper go out to the 225 members of the Ohio State University Marching Band in the form of 30- | Read more…



For most of us, the sigma level – or defects per million opportunities – for New Year’s resolutions would be abysmal. We have 365 opportunities in a year to implement what we resolve to stick to and in reality, how many do we take advantage of? Whether it is skipping that dessert or going out | Read more…