by special contributor Nathan Craig, asst. prof. management sciences, Fisher College of Business The retail shopping experience today is one of incredible convenience for customers and extraordinary complexity behind the scenes. Customers have grown accustomed to the seemingly sleight-of-hand ease with which many retailers stock shelves and fill online orders, while their supply chains are under increasing | Read more…



Culture matters – and the companies that do it right know it pays dividends inside and outside their four walls. This month, four Center for Operational Excellence members made the cut in an annual ranking by Columbus Business First of the Best Places to Work in the Columbus area. These companies scale the heights of | Read more…



A longtime staffer in Fisher College of Business’ Management Sciences department was honored this week with a top service award from The Ohio State University. Laurie Spadaro, assistant to the department chair in Management Sciences, received the Distinguished Staff Award, given to only a dozen staff members each year who have served the university for | Read more…



Looking back at a storied history that stretches back more than a century, Ryan Arbogast remembers Nov. 1, 2013, as a low point for the company his great-grandfather founded in 1907. Arbogast, fourth-generation president at prosthetic product manufacturer WillowWood, sat anxiously in a Florida courtroom and listened to a judge deliver the most devastating blow | Read more…



A new healthcare-efficiency collaboration between The Ohio State University Fisher College of Business and Cardinal Health Inc. is driving results for participating hospitals just months into its launch. The Academy for Excellence in Healthcare recently released two “white paper” reports from hospital systems that have participated in the program, which started early this year and | Read more…



Connecting far-flung employees – across an office or across the globe – is becoming an increasingly common challenge for companies of any size. A number of organizations have turned to technological solutions for town halls, top leadership updates and team meetings – but how can they ensure communication leads to results and isn’t lost along | Read more…



A new survey on operations management in U.S. middle-market companies shows them uniquely positioned to make sustainable process improvements but still trailing their larger peers in developing formal implementation programs. The report, The Operations Playbook: A Systematic Approach for Achieving and Maintaining Operations Excellence, is authored by Center for Operational Excellence Co-Director Dr. Peter Ward | Read more…



A Columbus Dispatch story this week on The Ohio State University Wexner Medical Center’s new emergency department set to open this weekend includes a few discouraging statistics on the operation’s current state. Wait times for patients eventually admitted, according to the article, exceed 6 hours, the third-longest rate among Ohio hospitals. And about 4 percent | Read more…



Fisher College of Business Associate Professor John Gray in a column for our sister center The Risk Institute tackles the looming threat of the “100-year event” for a company’s supply chain, which could range from a tsunami to a nuclear disaster or factory fire. The problem with these so-called 100-year happenings, he writes, is that | Read more…



Even the best organizations don’t see outside their four walls sometimes, and those in search of the big picture often turn to value-stream mapping. As a tool in the lean transformation arsenal, value-stream mapping is a tried-and-true approach to finding bottlenecks, redundancies and other problems in the product or service’s journey to the end customer. | Read more…