Member Huntington Bank commits to major bump in hiring, lending

Center for Operational Excellence member Huntington Bank on Nov. 22 announced plans to add 1,000 jobs in its home city of Columbus in the next several years and boost its commitment to lending in low-income area neighborhoods.

Huntington BankHuntington said it plans to achieve its jobs push by 2024, adding 1,000 workers to its Columbus-area payroll of about 5,600, according to data from Columbus Business First. Huntington today ranks as the 15th-largest employer in the Columbus area, just ahead of COE member Cardinal Health Inc. The bank also said it will commit to lending $300 million to low- and moderate-income areas of the city over the next five years, with a focus in the Linden and Northland neighborhoods.

“Columbus is our home, for the past 150 years, and we’re stepping up to help transform an important area because we believe in helping small businesses grow and families prosper,” Huntington CEO Stephen Steinour said in a statement. “The city has been an outstanding partner and we’re proud to support the Mayor’s vision to revitalize key growth neighborhoods.”

For more details on Huntington’s announcement, including its plans to consolidate jobs in a brand-new office, check out reports in Columbus Business First and the Columbus Dispatch.

Member news roundup: OSU fundraising tops $3B; Progressive makes hiring push

Center for Operational Excellence member companies have made headlines in the past week. Here are the highlights:

BMW Financial looking to innovate in auto-finance sector (Automotive Management Online)

Columbus-based BMW Financial has selected five startups to join an Innovation Lab, dubbed the automotive sector’s first financial technology business incubator. “The five finalists,” according to AM Online, present a range of innovations that could revolutionize how consumers own and insure cars in the future, from opening up entirely new types of leases to consumers, through to tackling the barriers young drivers face.”

FedEx Services Co-CEO to lead solo next year (Bloomberg)

FedEx Corp. this week unveiled a number of changes in its C-suite, led by news that FedEx Express chief Dave Bronczek will become president and COO of the parent company. This makes him primed to succeed CEO Fred Smith. FedEx also announced the retirement of Mike Glenn, whose roles included co-CEO of FedEx Services. The other Co-CEO, Rob Carter, will become FedEx Services CEO in 2017.

KeyCorp clears major hurdle to purchasing First Niagara (Albany Business Review)

Cleveland-based KeyCorp this week received clearance from the Office for the Comptroller of the Currency to buy Buffalo-based First Niagara Financial Group. It’s the last step in a nearly yearlong process to merge the banks’ assets.

Nationwide in deal to buy Jefferson National (Louisville Business First)

Columbus-based Nationwide is buying Jefferson National of Louisville, taking on the company’s portfolio of investment and fee-based advisers. Nationwide said the deal marks a major expansion of its sales reach in the financial services market. The transaction, which will make Jefferson National a Nationwide subsidiary, is set to close early next year.

Ohio State fundraising push tops $3B (Columbus Dispatch)

The “But For Ohio State” fundraising campaign launched under former Ohio State University President Gordon Gee is coming to a close with a haul past the $3 billion mark. OSU President Michael Drake on Thursday told major donors that the university brought in $3,004,563,961. For scale, that’s about half of the university’s annual top line.

Progressive Insurance mounts big hiring push (Insurance Networking News)

Cleveland-based Progressive Insurance said it plans to hire about 1,300 people by the end of the year, mostly information technology positions. Jobs will be added at its headquarters and other offices around the country. That’s an increase of about 5 percent over Progressive’s headcount as of June 2016.

Wexner Medical Center chief outlines path forward in Q&A (Columbus CEO)

Dr. Sheldon Retchin, CEO of OSU’s Wexner Medical Center, said in a recent interview that he’s seeking to “make Ohio State a place where innovation and research are really top of the chart.” Growth areas, he said, include research in addictive medicine and health policy.

Member news roundup: Huntington-FirstMerit deal, Cardinal Health leadership

Center for Operational Excellence member companies have made headlines in the past week. Here are the highlights:

Cardinal Health steps up commitment to women in leadership roles (Columbus Business First)

Cardinal Health Inc. is making a concerted effort to promote women because that will bring it closer to its customers in health care, said Paul Gotti, vice president of nuclear pharmacy at the Dublin health care giant.

Crown Equipment honored for commitment to hiring veterans (Lima News)

Crown Equipment was honored Wednesday by the Ohio Department of Veterans Services for its dedication to hiring and retaining military veterans. Chip Tansill, director of the the Ohio Department of Veterans Services, traveled to Crown’s headquarters in New Bremen to thank the veterans for their service, and to acknowledge the company’s consistent recruitment of Ohio’s military servicemen and women.

Huntington sets sights on converting FirstMerit branches (Cleveland Plain Dealer)

Columbus-based Huntington announced its $3.4 billion purchase of FirstMerit in January. The deal closed two weeks ago and FirstMerit will be converted to the Huntington brand in full early next year. Until then, Huntington is asking FirstMerit customers to continue using existing FirstMerit branches.

Wexner Medical Center revenue tops $3B (Columbus Business First)

Ohio State University Wexner Medical Center had $3.21 billion revenue in its first full year with the James Cancer Hospital tower and doubled emergency department, a 9 percent increase over the prior year and passing the $3 billion milestone for the first time.

DHL Supply Chain adding to payroll in central Ohio with tax-cut help (Columbus Business First)

An unidentified beauty products company will receive a six-year, 1.485 percent tax credit in a pass-through by third-party logistics partner DHL Supply Chain. The company, formerly known as Exel, will add $13.31 million in annual payroll as a result of the project.

Scotts buying 90 acres in Marysville (Columbus Business First)

A Marysville hospital system is scrapping plans for an expansion in the city, opting instead to turn 90 acres of undeveloped land back over to Scotts Miracle-Gro Co. for product testing. Memorial Health will sell the land bordering Route 33 to Scotts (NYSE:SMG) for $4 million, both organizations said.

Goodyear’s SVP of global ops on way out (Crain’s Cleveland)

The tiremaker this week disclosed that Gregory L. Smith, senior vice president of global operations, will leave the company Dec. 15. Joe Zekoski, the company’s chief technical officer, took over his duties earlier in August.

Greif tops earnings estimates in latest quarter (Yahoo! Finance)

The Delaware, Ohio-based industrial packaging maker said it had profit of 78 cents per share. Earnings, adjusted for one-time gains and costs, came to 91 cents per share. The results exceeded Wall Street expectations of 72 cents a share.

Nationwide, Owens Corning make ranks of best places to work in I.T.

A pair of Center for Operational Excellence members have landed on ComputerWorld’s annual ranking of the best companies to work in information technology.

nwide oc logosThe magazine’s 23rd annual ranking placed Toledo-based COE member Owens Corning fourth on its large-company list, up from No. 7 in 2015. Columbus-based Nationwide landed at No. 36 on the list, up from 49th in 2015.

ComputerWorld’s rankings surveyed nearly 25,000 I.T. staffers at the nominated companies to rank the list, culling details on office culture, benefits, and training/career development opportunities.

The magazine singled out Owens Corning’s “dynamic environment that offers employees opportunities to grow professionally.” Nationwide received plaudits for its learning and innovation events, “hackathons” and peer-led educational sessions.  The company also is active in COE’s IT Leadership Network, a group of IT leaders committed to implementing process improvement principles in that space.

Coming in at No. 1 on the large-company list this year was Detroit-based Quicken Loans, whose president spoke for COE members in 2012.

Explore the list here or download a PDF of the detailed ranking here.

What COE members made the Fortune 500?

Nearly half of COE’s member companies or their parent organizations made the ranks of the 1,000 largest companies in the U.S., with 10 cracking the Fortune 500.

cardinalThe magazine’s much-hyped annual list was released earlier this month, with Dublin, Ohio-based Cardinal Health cracking the Fortune 25 at No. 21, with $102 billion in annual revenue. Cardinal Health is the highest-ranked COE member company on the list and the second-highest Ohio-based company, behind No. 17-ranked Kroger ($109 billion).

Other COE members and member company owners in the Fortune 500:

  • 58. FedEx Services parent FedEx ($47.5 billion)
  • 69. Nationwide ($40.2 billion)
  • 128. Emerson Climate Technologies parent Emerson Electric ($22.3 billion)
  • 137. Progressive Insurance ($20.9 billion)
  • 138. Abbott Laboratories ($20.7 billion)
  • 165. American Electric Power Company ($16.9 billion)
  • 169. Goodyear Tire & Rubber Co. ($16.4 billion)
  • 224. Parker-Hannifin ($12.7 billion)
  • 480. Owens Corning ($5.4 billion)

Member companies that fell outside the 500 but made the ranks of the Fortune 1,000 are

  • 540. KeyCorp ($4.3 billion)
  • 580. Hexion ($4.14 billion)
  • 628. Greif ($3.62 billion)
  • 698. Huntington Bancshares Inc. ($3.15 billion)
  • 724. Scotts Miracle-Gro Co. ($3.02 billion)
  • 864. Mettler Toledo ($2.4 billion)

Click here to view and sort the full list.

COE summit highlighted on ‘Manufacturing Tomorrow’ podcast

manufacturing tomorrow
Have five minutes to spare?

The Ohio Manufacturing Institute just released the latest edition of its semi-monthly Manufacturing Tomorrow podcast, which they recorded at the Center for Operational Excellence’s Leading Through Excellence summit just last month.

Podcast Executive Producer Kathryn Kelley in this edition interviews a trio of COE members – Agrana Fruit’s John Labrador, Crown Equipment’s Craig Wreede and WillowWood’s John Matera – on what operational excellence means for them. Listen here, and check out the podcast’s website here.

COE regularly partners with OMI to bring speakers to Manufacturing Tomorrow. Past COE collaborations have resulted in podcasts interviewing Goodyear’s Norbert Majerus, COE Executive Director Peg Pennington, Snap-On Inc. CEO Nick Pinchuk and more. They’re all on the podcast archive.

Special thanks to Kathryn Kelley and the OMI team for visiting the summit and featuring our members.

 

Team building, problem solving take center stage at 2016 COE summit

The Center for Operational Excellence’s flagship annual event has more than a few things in common with the fast-paced racing world featured in the kickoff to the fourth-annual Leading Through Excellence summit.

In the span of three years, COE’s April Leading Through Excellence summit has grown to a gathering of nearly 400 process excellence leaders from around the world: 50 companies, a dozen workshops and tours, 20 breakout sessions, four dynamic keynote addresses, and countless insights across three days aimed at helping organizations harness the power of process improvement.

Here’s a look back at the event:

PIT action

Leading Through Excellence began with a bang as nearly 100 attendees plunged into the high-paced world of pit crew racing, guided by Mooresville, N.C.-based training ground Performance Instruction & Training (PIT). The session’s focus on handoffs, coordination and standard work drove home the importance of having a high-functioning team for Cheryl Cole of KeyBank, which sent 17 employees to the conference. “We can all benefit from what we experienced from PIT,” she said. “Teams tend not to be aware of the significance of being in sync.”

PIT team
Team-building emerged as the heart of Leading Through Excellence, where a number of companies brought upwards of 15 employees. “Getting a team together, you start bouncing ideas off each other,” said attendee Linda Schaefer of COE member Clopay. “You get more people involved, the excitement builds, and great things always come of that.”

Markovitz

Operational excellence isn’t bound by the Japanese words that make the foundations of lean. Author Dan Markovitz (A Factory of One, Building the Fit Organization) in his workshop offered a jargon-free look at continuous improvement that’s at the heart of his own passion to break down barriers to understanding. “If we could speak to them using analogies and metaphors that make sense to them, all the sudden we don’t have to go uphill,” Markovitz told COE in a pre-summit interview.

Cardinal

Longtime COE member Cardinal Health Inc. hosted a “train the trainer” workshop hosted by Luis Loya (pictured, middle) that modeled the health-care company’s own best practices in teaching lean practices.

SRI
Off-site tours during Leading Through Excellence ranged from a trip to Anheuser-Busch InBev’s massive Columbus brewing facility to a trip through the production line at COE member Abbott Nutrition. Here, Ohio State’s own Spine Research Institute demonstrates its trailblazing work in studying back problems, a hugely costly yet widely misunderstood workplace ailment.

Ben Cook
After hosting two high-paced rounds of pit crew training simulations on the first day of Leading Through Excellence, Performance Instruction & Training’s Ben Cook took to the stage to kick off a full day of breakout sessions. Before a crowd of nearly 400 people from 50 companies, Cook illustrated PIT’s “think inside the box” philosophy, that’s hinged on driving precision from a highly functioning team and reducing human error as much as possible. “The problem is the human element – that’s what happened with us as pit crew members. If we break down, then we lose the race; the car’s not gonna lose the race for us anymore.”

Hagene
True leaders don’t bark answers – they ask questions that help dig to the root of the problem. Attendees practiced asking effective questions in a packed session hosted by lean expert Margie Hagene.

Guru
More than half of all breakout sessions at Leading Through Excellence are hosted by industry leaders, sharing stories of what worked, what didn’t – and how we can all learn from it. Pictured is Guru Vasudeva, SVP and Enterprise CTO at COE member and summit sponsor Nationwide, who shared his own “day in the life of a lean leader.”

Aravind
The balance of the breakout sessions at Leading Through Excellence are hosted by Fisher College of Business faculty members sharing their own research. Pictured is Prof. Aravind Chandrasekaran, who offered insights he gleaned from working with high-tech manufacturers facing sudden – and potentially cataclysmic – shifts in project scope.

Dumas
Matt Dumas (pictured, above) of COE member Honda R&D said the summit is “a great event for a team. To have more of the organization thinking about lean and understanding these principles makes it that much easier to take it back and work together to apply it.”

Catapult
Lead summit sponsor MoreSteam.com gave attendees a hands-on taste of process design principles with a catapult workshop that had participants taking a “MacGuyver” approach and facing off in friendly competition.

Murli
Longtime lean leader Joe Murli in his keynote address offered his decades-in-the-making perspective on the lean management system. Of the summit, he said “this isn’t just leading-edge thought, but edge of the envelope thinking here. It’s little things that we can pluck off the tree and bring back to put into what we’re already doing. That makes it much more powerful.”

Kalman
Connecting an organization’s purpose and mission down to day-to-day work can be a formidable challenge for any company. David Kalman of Root Inc. in his popular breakout session showed attendees how visuals can help close that gap.

Gino
Harvard Business School researcher and professor Francesca Gino, author of the book Sidetracked, guided attendees through the wild world of decision making, where our hard-wired instincts often stand in the way of the right calls. “We are human beings,” Gino said. “Often we start with a plan, a clear goal, and we take the time to come up with a clear action plan. When we look at the outcome, we’re often a little bit off target.” Knowing how to counteract the unconscious biases and instincts we possess, Gino said, can lead us to better decision making, she said.

Volunteers
The behind-the-scenes action at Leading Through Excellence was fueled by more than three-dozen Fisher College of Business undergraduate students, graduate students and staff members, who served as volunteers and introduced speakers throughout the event.

Henry
Accidental Creative founder and acclaimed author Todd Henry closed out Leading Through Excellence, urging the audience to ask: “How are you bringing yourself to the table every day as a leader? A brilliant idea is not enough – in order to succeed, you have to develop your voice as a leader and you have to help your team develop its voice.”

Want to see more? Check out the full album of summit photos on our Flickr site. And mark your calendar for Leading Through Excellence 2017, April 11-13.

COE closes 2015 with 6 new members

The Center for Operational Excellence is closing out 2015 by hitting the 40-member milestone, 23 years after its founding.

COE welcomed six new member companies over the course of the year, most recently:

core moldingCore Molding Technologies Inc. Columbus-based Core Molding is a plastic manufacturing company whose products include sheet molding compounds and fiberglass reinforced plastics. Its chief customers are in the truck manufacturing and automotive supply businesses. Core Molding has production facilities in Columbus and Batavia, Ohio; Gaffney, S.C.; and Matamoros, Mexico, with a total payroll of about 1,500. The company recorded a profit of $9.6 million on $175 million in revenue last year.

COE this year also welcomed:

Crown Equipment Corp. The New Bremen, Ohio-based company makes a broad range of forklifts and automation and fleet management technologies. Vertically integrated, Crown has 12,000 employees and 17 manufacturing facilities in 11 locations worldwide, along with four regional headquarters spread around the globe and more than 500 retail locations in about 80 countries. The company employs more than 12,000. Earlier this year, Crown cemented its presence in its home state by completing an expansion project that doubled the size of its electronics assembly plant.

FedEx Services. Memphis-based FedEx Services is one of four operating arms of FedEx Corp., the $47 billion-a-year transportation, e-commerce and business services giant. It began operations in 2000, providing information technology, sales, and marketing support for FedEx’s Express and Group subsidiaries. FedEx Freight and Office were later aligned with Services, which has about 12,000 team members and recorded $1.5 billion in annual revenue.

KeyCorp. The Cleveland-based bank has about $94 billion in assets and a network of nearly 1,300 ATMs and 1,000 full-service branches across 12 states, employing more than 13,000 employees. Key in its home state of Ohio is the six-largest bank by deposits, holding about 8% of the market across 229 branches.

Progressive Corp. Based near Cleveland, Ohio, Progressive was founded in 1937 and ranks as the fourth-largest auto insurer in the U.S. The company employs more than 26,000 and recorded a profit of $1.3 billion on $19 billion in revenue for 2014.

Safelite Group Inc. The Columbus-based glass repair provider fixes and replaces windshields through a network of about 90 facilities and 6,500 MobileGlassShops across the country. Safelite said nearly 5 million customers used its services in 2014. The company, which employs more than 12,000 nationwide, this year ranked as one of the 10 best places to work in Central Ohio among companies employing 250 or more in Columbus Business First’s annual list.

Click here for a full listing of COE member companies.

Goodyear, Nationwide leaders behind two new ‘lean-driven’ books

Leaders at two Center for Operational Excellence member companies have taken their lean transformation stories to the publishing world.

booksNow for sale online and on shelves are Lean-Driven Innovation: Powering Product Development at the Goodyear Tire & Rubber Co. and The Lean I.T. Field Guide: A Roadmap for Your Transformation. Lean-Driven Innovation was written by Norbert Majerus, the driving force behind the remarkable turnaround of Goodyear’s R&D shop. Tom Paider, an executive at Nationwide and the champion of COE’s I.T. Leadership Network, co-wrote the Field Guide with Mike Orzen, co-author of the I.T. operational excellence staple Lean I.T.

All three authors are familiar faces to COE audiences. Majerus spoke at COE’s spring seminar in 2012 and has brought insights from Goodyear’s ongoing lean journey each year to the center’s Leading Through Excellence summit. Another op-ex champion at Goodyear, Chief Technical Officer Joe Zekoski, brought leadership insights to the center’s fall seminar just this month.

Paider, meanwhile, helped launch the ITLN in 2012 and has served in a leadership role ever since, helping bring a wide range of speakers to the popular event series. Orzen, who kicked off the first-ever ITLN event as the featured keynote, has since joined the COE as a senior adviser.

Both Lean-Driven Innovation and The Lean I.T. Field Guide are available on Amazon and other book retail sites.

COE members make ranks of ‘Best Places to Work’

Culture matters – and the companies that do it right know it pays dividends inside and outside their four walls.

This month, four Center for Operational Excellence members made the cut in an annual ranking by Columbus Business First of the Best Places to Work in the Columbus area. These companies scale the heights of the list by creating an environment where employees are engaged, inspired and driven to deliver.

The rankings – which came from a record 235 nominations – were made after employees at each nominated company completed a workplace satisfaction survey run by a third-party firm. Found among the 50 winning slots in five company-size categories are members:

Best places 2015Mills James – The Columbus-based, employee-owned creative media company ranked No. 8 in the “Large” category, for businesses with 100 to 249 employees – Mills James has 103 Columbus-area staffers and 160 company-wide. Summing up its secret to success, the Mills James team wrote: “We don’t hire employees; we hire principled, passionate, creative owners.”

Fuse by Cardinal Health – It didn’t take long for this scion of member Cardinal Health to make a mark as a top place of employment in the Columbus area. Cardinal Health opened this 122-employee innovation lab that develops commercial technologies for health-care customers little more than a year before it landed the No. 3 “Best Places” spot among large companies. Fuse, which is hosting a tour for next year’s Leading Through Excellence summit, said the company is “making it happen in health care” by having “killer talent” and being “big and visible.”

Safelite AutoGlass – The Columbus-based vehicle glass and claims management organization notched the No. 8 spot among extra-large companies in the “Best Places” ranking, for those employing 250 or more. Safelite, which has more than 1,200 employees in the Columbus area, said it works to create a “people-powered, customer-driven culture.”

bmw financial best places
The BMW Financial Services team accepts its Best Places To Work award.

BMW Financial Services NA LLC – The automotive financing arm of the iconic manufacturer landed at No. 6 in the extra-large company ranking. BMW Financial, which employees 570 in Columbus and more than 700 company-wide, wrote that “our associates are the key to our success.”

Read more about the “Best Places” winners at Columbus Business First.