The two speakers for the Center for Operational Excellence’s Feb. 14 seminars couldn’t have been from two more different companies, but both emphasized a crucial truth about the journey of process improvement: You’re never too good to learn – or borrow – from others. Take Pittsburgh-based grocery chain and COE member Giant Eagle Inc., whose | Read more…



The numbers don’t lie, as the saying goes, but Ilaria Raniero knows some tell the truth better than others – and many more aren’t worth listening to. Raniero (pictured, right), a visiting scholar to the Ohio State University Fisher College of Business from the Polytechnic Institute of Milan (Politecnico di Milano) in Italy, recently conducted | Read more…



Center for Operational Excellence member Mills James has hit the jackpot. The audiovisual production company, which joined the center last year, recently announced that it’s setting up shop in Cleveland thanks to a new contract with the Ohio Lottery to produce telecasts of its daily and weekly drawings (check out specifics of the deal in | Read more…



Some processes in our daily lives we easily take for granted – grocery shopping, for example. Our Master of Business Operational Excellence students in a recent visit to the Dublin, Ohio, Giant Eagle location saw firsthand that the grocery business is serious business. Pittsburgh-based Giant Eagle, a member of the Center for Operational Excellence, has | Read more…



We’re thrilled to announce that the leader of one of our COE member companies this past week was given Ohio State University’s prestigious Distinguished Service Award: Crane Group Cos. CEO Tanny Crane. Crane is one of Central Ohio’s top business leaders, serving as chief executive and president of the family namesake, a private holding and | Read more…



This edition of Think OpEx features a guest blogger: Tom Paider, an AVP and build capacity leader at COE member Nationwide Insurance. Paider, also a graduate of Fisher’s MBOE program, will give an inside look at the lean transformation that took place in Nationwide’s IT division. You’ve probably heard talk about the need for management | Read more…



I’ve heard and read so much about automobile manufacturing facilities and assembly lines but never had a chance to actually see one until last Friday, when I got a chance to visit Honda’s factory in Marysville. In the remarkable facility I saw, what used to be a hub for manufacturing motorcycles has been converted into | Read more…



An interview I conducted a few weeks ago with an executive at British temporary power generation company Aggreko was a little more complicated than your standard call. David Campbell, who worked with a team on a remarkable project you’ll read about soon in our newsletter, was on assignment in Africa for Aggreko, a Center for | Read more…



How many times have all of us gotten that bright idea, mapped it out in our minds or on paper and then watched in horror as its real-life execution goes terribly wrong? When it’s a romantic dinner or a driving shortcut, all that’s lost in the process is a little dignity. When it’s an entire | Read more…



Sometimes the scope of the machine can obscure the beauty in the little cogs that make it all work. Take Center for Operational Excellence member Cardinal Health Inc. for example: It’s a $100 billion-plus company, highly profitable, one of the largest employers in the Columbus area and manager of a network of distribution centers so | Read more…