Looking back at a storied history that stretches back more than a century, Ryan Arbogast remembers Nov. 1, 2013, as a low point for the company his great-grandfather founded in 1907. Arbogast, fourth-generation president at prosthetic product manufacturer WillowWood, sat anxiously in a Florida courtroom and listened to a judge deliver the most devastating blow | Read more…



Coming off two recent conferences that repeatedly emphasized the importance of “people over process,” I’m reminded again of some words shared by Helen Turnbull, one of the keynote speakers at COE’s spring Leading Through Excellence summit. Turnbull reminded us that “we’re all looking at the world through the eyes of our expertise, but the problem | Read more…



Connecting far-flung employees – across an office or across the globe – is becoming an increasingly common challenge for companies of any size. A number of organizations have turned to technological solutions for town halls, top leadership updates and team meetings – but how can they ensure communication leads to results and isn’t lost along | Read more…



A subsidiary of Center for Operational Excellence member Crane Group Companies is bolstering its parent’s portfolio with the acquisition of a PVC sheet pile business. Jacksonville-based Shoreline Plastics in August said Crane Group subsidiary Crane Materials International acquired its vinyl sheet pile business, including all related assets and intellectual property. Financial terms of the deal | Read more…



A Columbus Dispatch story this week on The Ohio State University Wexner Medical Center’s new emergency department set to open this weekend includes a few discouraging statistics on the operation’s current state. Wait times for patients eventually admitted, according to the article, exceed 6 hours, the third-longest rate among Ohio hospitals. And about 4 percent | Read more…



Congratulations to Center for Operational Excellence member Wexner Medical Center for ranking among the nation’s best hospitals and cracking the top five in Ohio in the latest ranking from U.S. News and World Report! Among Ohio’s 225 hospitals, U.S. News ranked The Ohio State University’s medical center fourth, the highest ranking among Columbus-area hospitals and | Read more…



Fisher College of Business Associate Professor John Gray in a column for our sister center The Risk Institute tackles the looming threat of the “100-year event” for a company’s supply chain, which could range from a tsunami to a nuclear disaster or factory fire. The problem with these so-called 100-year happenings, he writes, is that | Read more…



Adding to the continued growth and diversity of the Center for Operational Excellence, specialty fashion retailer Nordstrom Inc. has become its newest member. Seattle-based Nordstrom was founded as a shoe business in 1901 and has grown into one of the leading specialty fashion retailers in the nation with more than 250 stores and a vibrant | Read more…



A longtime Cardinal Heath employee who’s a familiar face at Center for Operational Excellence events has been presented with the company’s highest honor. Dublin, Ohio-based Cardinal Health, a COE member since 2006, this spring announced that Charlotte Click, manager of manufacturing planning, was one of four winners of the Robert D. Walter Founder’s Award. The | Read more…



The Center for Operational Excellence at The Ohio State University Fisher College of Business is continuing to expand its membership roster with the addition of a specialty plastics maker based in the Cincinnati area. Mason, Ohio-based Clopay Plastic Products has joined the COE, becoming the center’s 36th member. Clopay makes specialty plastic films used in | Read more…