Safelite CEO headlining fall center seminar

As Safelite CEO Tom Feeney hits local headlines while ringing in a decade leading the windshield glass repair and replacement giant, he’s also joining the Ohio State University Center for Operational Excellence for its fall kickoff event.

tom feeney safelite
Tom Feeney

Feeney will be serving as the featured keynote for COE’s fall seminar on Friday, Sept. 14, bringing insights from the cultural transformation he’s shepherded at the company since taking over as CEO in 2008. Feeney is a longtime Safelite employee who joined the company in 1988 and has served in a number of leadership roles since. Safelite has been a member of COE since last year.

In recent interviews with Smart Business and Columbus Business First, Feeney has spoken candidly about his restless drive to improve the customer and employee experience for a company that occupies a unique spot in its industry: It’s the market leader in the trade, and a household name at this point, but it also provides a service no one particularly wants. For Safelite, that’s meant getting even better at something it already does very well – digital transformation has been a key focus for the company during Feeney’s tenure – and creating a culture in which associates feel safe experimenting, sometimes failing, and learning from the experience.

The Feeney-led transformation has made an impact on Safelite’s top line and its headcount. Revenue today nears $2 billion, according to Smart Business, and it employs more than 14,000, about 2,000 of whom are in the Columbus area, according to Columbus Business First. On the cultural front, Safelite has been a regular honoree in that newspaper’s Best Places to Work ranking, while Feeney himself was named among the region’s most-admired CEOs.

Next month at the COE event, Feeney will share insights on how he’s championed the growth of a people-powered, customer-driven organization that fosters that “fail-fast” culture of innovation. His presentation will be preceded by a networking lunch and, before that, a presentation from Fisher College of Business faculty member and employee training and development expert Marc Ankerman.

Registration for this event, open exclusively to COE members at no cost, is open now.

COE Summit 2018: A Look Back, in Pictures

The final speaker for the Ohio State University Center for Operational Excellence’s sixth-annual summit opened his keynote with a statement that had emerged as a running theme across the three-day experience: “We’re no longer a knowledge economy; we’re a learning economy,” said Dr. Bradley Staats (pictured, above), an associate professor of operations at the University of North Carolina and author of the forthcoming Never Stop Learning. “It’s not what you know today; it’s how you’re going to adapt, how you’re going to change to deal with the uncertainty you face tomorrow.”

COE’s Leading Through Excellence summit brought together nearly 500 process excellence leaders from across the country to Columbus in April for a dynamic variety of continuous learning opportunities, a record crowd for the event, which launched in 2013. Take a look back at Leading Through Excellence 2018 through this photo essay, featuring photography from Jodi Miller …

More than 200 summit attendees headed offsite on the first day of the event for gemba visits offering an up-close look at problem-solving and innovation strategies at companies around Ohio. One group traveled all the way to center member Goodyear Tire & Rubber Co.’s Akron headquarters to walk the floor of its race-tire manufacturing plant and see how visual management is embedded in the company’s product development process.

Another group headed up Kenny Road to experience the student-industry partnerships under way at Ohio State’s Center for Automotive Research, which has partnered with the summit on two other occasions in the past.

Center member Clopay Building Products hosted a wide-ranging tour of its massive 1 million-square-foot-plus manufacturing operation in Troy, guiding attendees through the site on trolleys that stopped throughout for quick looks at problem-solving strategies embedded in the facility.

Back in Columbus, keynote Karen Martin opened the day with an exclusive workshop on her latest book, Clarity First, which examines how too many companies are leaving value on the table by letting ambiguity flourish – and details how to overcome it. “The words we choose and the actions we take make or break what happens to people’s lives and the financial well-being of organizations and employees,” Martin said in her keynote the following morning. “Clarity is a big deal – and we need to take it seriously.”

Fisher College of Business faculty member David Veech, who works with the Master of Business Operational Excellence degree program, led a half-day morning workshop that taught attendees hands-on team-building strategies to use in their organizations – and rarely had them in their seats.

Brutus Buckeye stopped by COE’s annual reception for speakers and board members at Ohio Stadium. Pictured are, from Columbus-based Leverage HR, breakout hosts Shawn Garrett (left) and Sapna Welsh (right).

Each year, COE features a number of Fisher College of Business researchers sharing the latest insights with their work in industry. Here, Nathan Craig, assistant professor of management sciences, gives his breakout session attendees a crash course in machine learning, a technology that’s transforming how organizations are putting data to work.

The COE summit isn’t possible without the support of more than 40 student volunteers, who assist on tours and workshops and introduce featured speakers, and other Fisher and Ohio State staff members.  Pictured, from left, are students Muhammad Shire, Anthony Lazerri, and Jin Li.

The threat – and opportunity – of disruption emerged as a running theme of the summit and was the featured topic in a number of breakout sessions. Here, Root Inc. Managing Director David Kalman in his breakout session offers insights on building a culture of disruption.

Pulitzer Prize-winning journalist and No. 1 New York Times bestselling author Charles Duhigg served as the first-ever keynote for COE’s inaugural summit in 2013. He returned this year to share insights from his latest book, Smarter Faster Better, telling attendees that “thinking more deeply has always been the killer productivity app. People who are able to think more deeply about their goals and priorities, and what they ought to be spending time on, or about how to innovate faster, about how to see insights better. Those are the people who end up succeeding over time.”

The Columbus Zoo & Aquarium, a regular partner at past COE summits, returned again this year to entertain attendees during the second day’s evening networking reception.

At the annual networking reception, COE also features Fisher College of Business students who have successfully completed operational excellence projects with a number of Columbus-area nonprofit and for-profit organizations.

Fresh off his Big Ten Coach of the Year win, Buckeye Men’s Basketball Head Coach Chris Holtmann stopped by the kick off the third and final day of the summit, sharing his insights on leadership and offering a candid look at a blockbuster first season at Ohio State.

Companies willing to “lift the hood” and share how they’re tackling tomorrow’s biggest challenges are at the heart of COE’s summit line-up. Here, Nationwide leaders (from left) Kevin Yania, Tobi Milanovich, Tom Paider, and Erik Bennett take part in a panel discussion on how the Columbus-based insurer is incorporating artificial intelligence into processes.

Fisher’s Master of Business Operational Excellence program is a driving force in creating tomorrow’s lean leaders. One of those graduates, Emily Jackson, hosted a breakout session on the summit’s final day to detail how she’s working to embed a culture of continuous improvement and respect as director of nursing quality at New York Presbyterian/Columbia University Medical Center.

Leading Through Excellence isn’t a solo sport. Each year, dozens of organizations bring teams – like this one from member BMW Financial Services – to learn new problem-solving strategies and search for the next great idea to implement at the office. Leading Through Excellence 2019 returns to the Fawcett Center in Columbus April 9-11, with registration set to open Dec. 10, 2018.

For a look at more photos from this year’s summit, head to our Flickr page

 

New survey looks at barriers to women’s leadership advancement

As the way we work, and the industries we work in, undergo unprecedented change, having the right people is becoming an increasingly critical imperative.

And if it’s not on the minds of executives, every major business publication is working to get it there. Just in the past year, Fast Company has lamented that “The War for Talent is Over, and Everyone Lost,” while Inc. magazine served up, in less alarmist fashion, “The War for Talent: It’s Real and Here’s Why It’s Happening.”

Part of this talent war entails leveraging the greater diversity in the world today and removing barriers to advancement that exist, namely for the 75 million women in the U.S. civilian labor force. A recently published report from Columbus-based Leverage HR and Belgium-based social enterprise firm JUMP set out to explore the way these barriers exist and how we can break them down in survey research that will be presented at The Ohio State Center for Operational Excellence’s sixth-annual Leading Through Excellence summit on April 11.

The Leverage HR/JUMP report, published last month, surveyed more than 1,000 professional women in two-dozen industry sectors, nearly half of whom have children under 18 years at home. The women were asked about individual, organizational, and transitional barriers they perceive, which were then converted into a broader risk index score in each category.

According to the survey, participating women perceived the so-called individual barriers as less of an issue. More than three-quarters of respondents said they can accommodate changes to their personal and professional schedules quickly, while more than two-thirds said they don’t let pressure from family and friends dictate their professional choices. What’s more, 78% of respondents said they thrive on change.

It’s in the more externally focused barriers where risk index scores showed greater danger of them leaving an organization as a result. Between 50 and 60 percent of respondents told Leverage HR and JUMP the following:

  • They find it challenging to appear confident unless they’re 100% prepared;
  • They believe they aren’t paid the same as male peers for similar performance in the same role (these women would be very, very correct); and
  • They don’t have a group of trusted advisors.

Broadly assessing the survey data, Leverage HR and JUMP reported that women perceive the biases in how organizations evaluate performance as a major barrier, while they lack the robust network that’s critical for career progression.

Sapna Welsh and Shawn Garrett of Leverage HR will be offering a breakout session on the survey results – and their recommendations in light of them – at 10:30 a.m. during the “A” block of breakout sessions on April 11 in a presentation titled “Building a Culture of Courage to Foster Diversity.” It’s one of a few sessions focused on addressing – and leveraging – diversity in a workplace setting, which Fisher College of Business researcher Steffanie Wilk is covering in a breakout at 12:40 p.m. the same day.

Extremely limited seating remains for the Leading Through Excellence summit. To register, head here.

Ohio State men’s basketball Coach Holtmann joins COE summit keynote line-up

The final keynote announced for next month’s Leading Through Excellence summit is the latest high-profile hire in the world of Buckeyes sports who’s off to an auspicious start.

The Ohio State University Center for Operational Excellence is thrilled to announce Buckeye Men’s Basketball Head Coach Chris Holtmann will serve as the morning keynote on the final day of the April 10-12 summit. He joins fellow keynote speakers Charles Duhigg, Pulitzer Prize-winning author of The Power of Habit; Karen Martin, author of Clarity First; and Bradley Staats, a researcher and author of the forthcoming Never Stop Learning.

Coach Holtmann’s keynote slot last year featured a visit from Buckeye Football Head Coach Urban Meyer.

The announcement comes just weeks after Holtmann clinched Big Ten Coach of the Year honors in his first season with the Buckeyes, who are 24-8 overall and 15-3 in the Big Ten. Holtmann, who’s won Coach of the Year three times now in three different leagues, coached the Buckeyes to a 9-0 run out of the gate in Big Ten play. That’s the first time that’s happened for seven or more games in nearly a century, according to the Cleveland Plain Dealer. Check out his full bio on COE’s summit website.

In his keynote, Coach Holtmann will be sharing career and leadership insights – and some thoughts on the season – as well as taking questions from the audience.

“We’re thrilled to have Coach Holtmann take the stage at our sixth-annual summit,” said COE Executive Director Peg Pennington. “This event is all about developing team-building and leadership skills, and Coach Holtmann has shown he has a lot to offer in both.”

The four featured Leading Through Excellence keynotes are among more than 40 sessions offered at the summit, which is more than 80% booked a little more than a month out. The dynamic mix of workshops, tours, breakout sessions, networking events and keynotes is COE’s signature annual event, which is open to the general public as well as employees of member companies.

Check out the summit website for more details on sessions and pricing …

 

Lancaster Colony chief headlining COE’s Feb. 9 networking, learning event

For its first event of the new year, The Ohio State University Center for Operational Excellence is featuring the chief executive of one of Columbus’ iconic consumer brands.

Serving as the 1 p.m. keynote at COE’s Feb. 9 learning and networking session is David Ciesinski (pictured, right), CEO of Columbus-based Lancaster Colony Corp., which owns and produces the Marzetti food brand and many others. Ciesinski, who joined Lancaster Colony as president and COO in 2016, stepped into the top role this past May.

Ciesinski has spent years in the competitive packaged foods industry, including leadership stints at H.J. Heinz Co. and Kraft Foods Group Inc. He’s a graduate of the U.S. Military Academy at West Point and received his master’s degree from Carnegie Mellon University.

In his keynote, Ciesinski will share insights from his decades in leadership roles and offer a look inside a staple of the region’s business landscape that’s growing sales and margins in a transformative time for the industry.

The afternoon keynote will cap a day that begins at 10:30 a.m., when attendees can choose to attend one of three interactive learning sessions run by COE Executive Director Peg Pennington; researcher and sourcing expert John Gray; and Ralph Greco, director of the Nationwide Center for Advanced Customer Insights. After the 90-minute learning sessions, all attendees will converge for a noon networking lunch before Ciesinski’s keynote.

Registration for this members-only event opens Tuesday, Jan. 9.

COE in 2017: The Year in Review

18 events. More than 60 presentations, workshops, tours and benchmarking opportunities. Countless “a-ha!” moments.

The Center for Operational Excellence’s 25-year milestone was its busiest ever, and plans are in the works for another exciting year of programming designed to connect our members to the latest best practices in process excellence. With the new year just days away, we’re offering a look back at some of our event highlights from 2017 …

hban benchmarking
Attendees of the January benchmarking session, which represent roughly a dozen COE member companies.

January 2017: COE started and ended its year with member Huntington National Bank opening its doors to share how it’s driven transformational change.  Huntington hosted the first of four “grassroots” benchmarking sessions, where leaders from more than a dozen COE member companies meet quarterly at a host company to share best practices on a specific topic. Interested in joining the group? Contact session moderator and COE Executive Director Peg Pennington at pennington.84@osu.edu.

April 2017: For its fifth-annual summit Leading Through Excellence summit, COE took hundreds of members to seven different tour sites across the state of Ohio. Here, leaders from member Engineered Profiles show tour attendees best practices in leader standard work, a tour being offered again during the 2018 summit.

April 2017: Buckeyes Football Coach Urban Meyer kicked off the third and final day of COE’s Leading Through Excellence summit, sharing insights from his personal journey and encouraging attendees to always keep a look out for the next great idea: “Always learn. There’s always someone out there doing a great job with something.”

June 2017: How can lean principles apply to a nationally renowned startup culture? And what can big companies learn from it? COE’s popular I.T. Leadership Network series returned with a presentation from Nate Lusher (pictured, left) and Rick Neighbarger from Columbus-based healthcare software company CoverMyMeds. COE is offering a tour of CoverMyMeds’ award-winning headquarters during its 2018 Leading Through Excellence summit.

June 2017: Paula Bennett, CEO of women’s apparel retailer J.Jill, spoke to an at-capacity crowd for COE’s Women’s Leadership Forum series. Bennett, a graduate of Fisher College of Business, recently took the company public, staking out rare territory in the IPO scene: Research has shown that only about 3% of IPOs in the past decade have been led by a female CEO.

talent war wide shot
COE’s collaborative session in July drew nearly 140 attendees seeking insights on “winning the talent war.”

July 2017: A pair of summer sessions COE presented in collaboration with three other centers at Fisher kicked off in July with a look at the “talent war,” featuring a presentation from the Brookings Institution on changing workforce dynamics and a wide-ranging panel discussion with human resources leaders from Cardinal Health, Marathon Petroleum, Nationwide and Wendy’s. COE’s collaborative summer sessions will return in 2018 on June 27 and Aug. 8. Stay tuned for programming details.

Cisco’s Jeremy Aston

August 2017: COE’s summer sessions continued with a look at the “Digital Vortex” and how disruptive competitors are shaking up the business landscape for even the most established companies. Cisco’s Jeremy Aston (pictured, above) kicked off the session with a keynote on the company’s research, which has found that, while executives are expecting digital disruption, too few are actively preparing for it.

 

brutus buckeye peg pennington
Brutus Buckeye stopped by COE’s 25 anniversary celebration to ring in the occasion with Executive Director Peg Pennington.

September 2017: COE formally celebrated its 25th anniversary on Sept. 15, ringing in a quarter century of driving a culture of continuous learning in the broader business community, complete with a visit from Brutus Buckeye.

September 2017: Goodyear Tire & Rubber Co. executive Billy Taylor (pictured, above) closed out COE’s anniversary celebration by sharing insights on how companies can drive change by engaging their people.

COE offers opportunities for students and members to connect at all of its events.

October 2017: COE’s semi-annual Supply Chain Symposium series held its second event of the year, connecting center member companies with Fisher MBA students pursuing careers in the field. Author and North Carolina State University Prof. Robert Handfield keynoted the session with insights from his latest, The Living Supply Chain.

Jeff Sturm, executive vice president and chief continuous improvement officer at Huntington National Bank, kicked off COE’s final event of the year with a keynote on how the organization is driving cultural change.

December 2017: How can we drive cultural change by changing the questions we ask our people? Opening up COE’s final event of 2017, Huntington National Bank EVP and Chief Continuous Improvement Officer Jeff Sturm showed how the organization has instilled leadership behaviors that are helping sustain a years-long cultural change effort. Sturm’s session, along with that of afternoon keynote Tim Judge, is available to stream in full-length and “ShortCut” versions on our members-only website.

Next year … COE already has a number of events listed on its website. Check out our roster – and grab your seat soon for Leading Through Excellence 2018, April 10-12!

Huntington, Fisher leadership keynotes available in full-length, “ShortCut” streaming formats

How can we drive the results we get as leaders by changing the questions we ask?

What does it mean to be a leader of vision, of purpose?

The Center for Operational Excellence explored these critical leadership questions in its final event of year on Dec. 8, featuring keynotes from a top leader at Columbus’s Huntington National Bank and a renowned management researcher who recently joined the faculty at The Ohio State University Fisher College of Business.

Fisher professor and management expert Tim Judge closed out COE’s final event of the year

Both keynote addresses from Jeff Sturm, Huntington’s executive vice president and chief continuous improvement officer, and Tim Judge, Joseph A. Alutto Chair in Leadership Effectiveness, are now available in the Digital Content Archive of COE’s members-only website in their full versions, along with their presentation decks and a 15-minute video cut. The latter version – dubbed “ShortCuts” – is part of a new member benefit being rolled out throughout 2018, in which notable COE presentations will be available in a shorter format, suitable for breaks or team “lunch and learn” discussions.

Other available ShortCuts include September presentations from LeanCor CEO Robert Martichenko and Goodyear executive Billy Taylor, with at least two more coming in January.

Access all of these versions in COE’s Digital Content Archive by entering your unique, validated member username and password (Don’t have one yet? Get that here). The Digital Content Archive, which includes more than 100 past presentations, is just one part of the broader Members Only site, which also offers:

  • Exclusive access to session livestreams;
  • PDF presentations from COE’s annual Leading Through Excellence summit; and
  • A newly debuted MBA student resume book offering.

Fisher launches new analytics master’s degree program

In your pocket. On your wrist. In your shopping cart. On your browser.

Data are everywhere, and companies’ demand for workers who have the skills to translate those into insights is only growing by the day. The McKinsey Global Institute has predicted a gap of nearly 200,000 workers in the U.S. with deep analytical skills – just by next year. The gap for data-savvy managers with analytical skills is even wider, at 1.5 million and counting.

The Center for Operational Excellence’s home at Fisher College of Business is responding to this gap by launching a new graduate degree that’s set to offer its first classes next fall: the Specialized Master of Business in Business Analytics (SMB-A). In announcing the program last month, Fisher said the program is built to equip professionals with an understanding of the science of data analytics and its impact on business innovation, productivity and growth. Applications are being accepted now.

“Fisher’s SMB-A program directly addresses this workforce need and the needs of countless businesses and organizations around the world,” said Greg Allenby, co-academic director of the SMB-A program and a professor of marketing and logistics. “Data and data collection is in everything we do — from how we shop, to how we choose our music to how we consume our news and entertainment.

The SMB-A program is the third master’s program Fisher has launched in the past decade and comes just nine years after the debut of the Master of Business Operational Excellence program. MBOE, which launched largely as a result of COE member demand, has trained hundreds of lean leaders since its inception in 2008 and is heading into its 10th cohort next month.

Fisher’s latest innovation, the SMB-A, also represents another example of the college’s continuing efforts to accommodate the schedules of working professionals. After rolling out course options and offering weekend bus service for students in Cincinnati, Cleveland and Dayton this year, Fisher announced the SMB-A program will be a blend of online and weekend classes.

Spanning 10 months, the program has a curriculum built around descriptive, predictive and prescriptive analytics and includes a “capstone” project using real data from students’ employers or other businesses partnering with Fisher.

Waleed Muhanna, co-academic director of the SMB-A program and a professor of accounting and management information systems at Fisher, called the program a “relevant, high-impact graduate degree that appeals to professionals from across multiple fields and industries.”

“Those who enroll in the SMB-A are taking control of their career development as data-savvy professionals and consultants and are choosing to elevate themselves as leaders in an area that is critical to business now and for generations to come,” Muhanna said.

Want to know more? Check out the SMB-A website.

Leadership principles in Huntington transformation focus of December keynote

“How much will this save?”

“When will this get done?”

Jeff Sturm knows leaders need the answers these questions get. He also knows there’s a better way to ask.

“’When will this get done’ is a legitimate question,” said Sturm, Huntington’s Chief Continuous Improvement Officer, “but if you ask it over and over – and at the wrong time – you’re going to drive the wrong behavior.”

jeff sturm
Jeff Sturm

Changing leadership behaviors – starting with how they ask questions of their people – is a key component of a wide-ranging operational excellence transformation rounding out its fourth year at the Columbus-based bank, a stalwart among Midwestern financial institutions with more than $100 billion in assets. Sturm stepped in to lead the bank’s formal effort to build a culture of continuous improvement as it launched in 2014, and he’s appearing as a keynote on Dec. 8 for a seminar hosted by The Ohio State Center for Operational Excellence, where the bank has been a member since 2011. Registration for the event, open exclusively to employees of COE member companies, is open now.

Looking back at the early days of the initiative, Sturm said part of the foundational work was in communicating what the culture change wouldn’t be.

“Most people’s perception of continuous improvement was two things: this very rigorous Six Sigma orientation, and that everything was about expense reduction,” Sturm said. “Really, we wanted to help better equip our employees to have more formality around their problem solving to help in the day-to-day.”

The road map driving Huntington’s continuous improvement efforts is a three-pronged strategy that aligns employees on establishing cultural behaviors, creating capable colleagues and delivering results. That’s operationalized, Sturm said, as “making great, customer-centric, process-focused, data-driven decisions.”

Four years in, Sturm said a key focus is sustaining momentum. Huntington closed a $3.4 billion merger deal with Akron’s FirstMerit Corp. last year, and CEO Steve Steinour told Crain’s Cleveland Business this fall that Huntington is “investing in growing.”

A sustained continuous improvement capability, Sturm said, is critical to what the bank has achieved – and what’s in store.

“Our team has really focused on making sure we’re helping creating a culture where our people are able to identify and take advantage of opportunities because of that growth,” Sturm said.

Learn more about Huntington’s operational excellence journey on Friday, Dec. 8, when Sturm’s 10:30 a.m. keynote will be followed by a presentation on keys to visionary leadership from Tim Judge, the executive director of the Leadership Initiative at Fisher College of Business and a top-ranked researcher in the field.

COE accepting breakout session proposals for 2018 summit

Have a story of transformational change at your organization you’d like to share? Have research-based insights that can help business professionals develop their leadership or problem-solving skills?

The Ohio State University Center for Operational Excellence is accepting proposals for breakout sessions at its 2018 Leading Through Excellence summit, set for April 10-12 at the Fawcett Center on Ohio State’s campus. For attendees, the 25 breakout sessions to be offered at the event – spread across April 11 and 12 in five 60- and 75-minute blocks of five concurrent sessions – allow them to customize their summit experience to choose the topics that fit their interests and best align with their personal and organizational goals. For presenters, the sessions offer the chance to share best practices and make connections with hundreds of business leaders.

As with past summits, COE is building its breakout session offerings to represent a mix of “case studies” taking place inside member and non-member companies; actionable insights from researchers; and best practices from thought leaders in the world of operational excellence. Topics are to be broadly focused on one or more of the following subject matter areas:

  • Industry disruption (technology, trends)
  • Innovation
  • Leadership
  • Lean deployment best practices (tools, techniques, behaviors)
  • Organizational behavior (team-building, communication, decision making)
  • Supply chain management

While COE will still be recruiting a number of breakout presenters outside this process, between five and 10 sessions will be drawn from submitted proposals. All session presenters receive complimentary admission to the summit.

Think you’re ready to submit a proposal for a breakout session on April 11 or 12? Have the following information ready about yourself and your presentation:

  • a) Contact information
  • b) Proposed title
  • c) Key challenge/trend the presentation addresses
  • d) A few sentences on the content you plan to cover;
  • e) Key “takeaways” attendees will receive at your session.
  • We’re also interested in past presentation experience, with video links welcome and encouraged.

Presentation proposals will be reviewed and accepted on a rolling basis, and all those who submit proposals will be notified of their status by Jan. 15, 2018, at the latest.

To view the proposal form and begin the submission process, click here.