The rapidly evolving digital world is changing how we communicate, how we process information, and even how we add and network with members in our organizations, raising many questions: Is my LinkedIn profile opening or closing doors? Are my internal presentations truly selling my ideas for change? What can I look at online when hiring | Read more…



For an event that grows in scope and diversity each year, uniting hundreds of process improvement leaders from around the globe, it’s no coincidence one of the keynote speakers for the Center for Operational Excellence’s spring summit is co-author of a book called Scaling Up Excellence. COE’s third-annual Leading Through Excellence summit in April was | Read more…



A new healthcare-efficiency collaboration between The Ohio State University Fisher College of Business and Cardinal Health Inc. is driving results for participating hospitals just months into its launch. The Academy for Excellence in Healthcare recently released two “white paper” reports from hospital systems that have participated in the program, which started early this year and | Read more…



Time and money are in short supply these days for companies seeking to build a long-term problem-solving culture and keep up with a frenzied short-term workload, but sometimes it’s necessary to hit “pause” before launching forward. The Center for Operational Excellence once again is offering a low-cost, high-value opportunity for companies around the country to | Read more…



A retired U.S. Navy captain with a fascinating turnaround story and a leading researcher in organizational change are set to headline the Center for Operational Excellence’s third-annual Leading Through Excellence summit in April 2015. COE Executive Director Peg Pennington announced on Sept. 26 that the following speakers are booked to present at the three-day event, | Read more…



For two methodologies that can drive efficiency and change inside an organization’s information technology ecosystem, Lean and Agile seem to raise a lot of questions as well. Is it an either-or proposition? (No.) Are they one and the same? (No.) Is there a way to leverage both to improve IT effectiveness? (Absolutely.) The Center for | Read more…



Steering an organization toward operational excellence comes with internal and external headwinds, and next month’s quarterly COE seminar is tackling two critical ones with the help of its featured presenters. Kicking off COE’s Sept. 26 seminar at 10:30 a.m. is Rubik Babakanian, senior vice president and chief procurement officer at hard drive manufacturer Western Digital | Read more…



Even the best organizations don’t see outside their four walls sometimes, and those in search of the big picture often turn to value-stream mapping. As a tool in the lean transformation arsenal, value-stream mapping is a tried-and-true approach to finding bottlenecks, redundancies and other problems in the product or service’s journey to the end customer. | Read more…



by Steve Lundregan I spent more than 30 years with a large insurance company, and during my tenure our leadership spent a great deal of time on “how:” How to execute, how to sell, how to get better, how to manage IT. One thing we rarely did, though, was ask why we were in business | Read more…



A new study from a Fisher College of Business professor suggests research and development teams could use some more outside-the-box thinking in how they structure and manage their own innovation projects. Forthcoming in the Production and Operations Management journal is “The Role of Project and Organization Context in Managing High-Tech R& D Projects.” This study, | Read more…