We live and work in a world of decisions, from the small ones that spark almost imperceptible changes in our daily lives, to the massive ones that can lead to breakthroughs – or catastrophes. But if practice makes perfect, why can even the most experienced leaders make bad decisions – and what can we do | Read more…



Less than a month from now, bestselling author Chip Heath is heading to Ohio State University to deliver the featured keynote address as part of the Center for Operational Excellence’s Leading Through Excellence summit April 9-11. To shed some light on Decisive, the latest book he wrote with his brother, Dan, here’s a recent Q&A the | Read more…



With less than four weeks to go before we kick off our second-annual Leading Through Excellence summit, we’ve unveiled the full list of breakout sessions you’ll have the chance to experience throughout the day on Thursday, April 10, and Friday, April 11, in Columbus, Ohio. The full list is available at our website, but here’s | Read more…



The two speakers for the Center for Operational Excellence’s Feb. 14 seminars couldn’t have been from two more different companies, but both emphasized a crucial truth about the journey of process improvement: You’re never too good to learn – or borrow – from others. Take Pittsburgh-based grocery chain and COE member Giant Eagle Inc., whose | Read more…



Four months from today, the Center for Operational Excellence will kick off its second-annual Leading Through Excellence summit, a three-day experience designed to develop and sharpen the leadership and problem-solving skills crucial to any organization committed to process improvement. We’re thrilled to open registration for Leading Through Excellence today, kicking off a three-week window where | Read more…



The first- and second-year Fisher College of Business graduate students who attended last Friday’s third-annual Link Symposium didn’t have to wait long to hear sound advice from our panel on lean implementation. Moderating the event was Georgia Keresty, vice president of science, technology, and quality at Johnson & Johnson’s Advanced Sterilization Products. A 30-year veteran | Read more…



Electrified. That’s the best way to describe how our Center for Operational Excellence members and guests left our seminar this past Friday following a rousing, inspiring presentation from Jamie Bonini, general manager of the Toyota Production System Support Center. Bonini powerfully made the case to a crowd of nearly 150 that the guiding principles of | Read more…



McKinsey & Co. Partner Krish Krishnakanthan shared a number of sharp insights about the application of lean principles to the world of information technology, but what seemed to resonate the most were his thoughts on how we view two very important features of any organization: Meetings and managers. Meetings, Krishnakanthan (pictured) told a crowd of | Read more…



Facebook COO Sheryl Sandberg’s bestselling book Lean In didn’t so much create buzz in the biz-book world as it did a jet-engine roar. Nearly six months after its release, Lean In seems still as talked-about as ever – so much so that at least a few of our member companies are hosting ongoing discussions centered | Read more…



When our Master of Business Operational Excellence health-care students spent some with Kathryn Correia, chief of Minnesota’s HealthEast Care System, she brought up a great point about the things that slow us down. Most of the interruptions that impede the flow of care, she said, aren’t surprises. If a machine breaks down, we know that | Read more…