The two featured speakers at the Center for Operational Excellence’s upcoming quarterly seminar might be from two wildly different industries, but they’re both bringing stories that illustrate a stark truth about the world today: The rules of the game are changing, and standing still isn’t an option. COE on Friday, Feb. 13, is hosting from | Read more…



“Bullet-proof” and lean: Is it possible? In managing the business relationships that flow downstream to the customer, companies are honing their risk management practices to reduce vulnerability and bolster continuity. Battling risk, however, often leads to built-in redundancies and other measures that run counter to lean principles. How, then, can an organization with a legacy | Read more…



Time and money are in short supply these days for companies seeking to build a long-term problem-solving culture and keep up with a frenzied short-term workload, but sometimes it’s necessary to hit “pause” before launching forward. The Center for Operational Excellence once again is offering a low-cost, high-value opportunity for companies around the country to | Read more…



The Center for Operational Excellence is closing out its year of programming with behind-the-hood looks at two of the biggest brands on the planet – and a fitting conclusion to the day. Joining COE for its Friday, Dec. 5, seminar is Kevin Nolan, VP of technology for GE Appliances. An ever-consolidating appliance market has turned | Read more…



Since the 2008 recession, organizations are pushing their research and development departments to the brink, seeking the same, or greater, levels of innovation at the same, or lower, amounts of funding. At the same time, an unprecedented level of connection across the global supply chain has brought competition to a frenzied peak, pushing companies to | Read more…



A retired U.S. Navy captain with a fascinating turnaround story and a leading researcher in organizational change are set to headline the Center for Operational Excellence’s third-annual Leading Through Excellence summit in April 2015. COE Executive Director Peg Pennington announced on Sept. 26 that the following speakers are booked to present at the three-day event, | Read more…



Even the best organizations don’t see outside their four walls sometimes, and those in search of the big picture often turn to value-stream mapping. As a tool in the lean transformation arsenal, value-stream mapping is a tried-and-true approach to finding bottlenecks, redundancies and other problems in the product or service’s journey to the end customer. | Read more…



The stream of shapeless information dubbed “big data” in recent years has swelled to a full-blown waterfall– and for any company looking to maintain competitive edge, it’s drink or drown. The Center for Operational Excellence at its April Leading Through Excellence summit tackled the issue of big data and analytics through the lens of operations | Read more…



We live and work in a world of decisions, from the small ones that spark almost imperceptible changes in our daily lives, to the massive ones that can lead to breakthroughs – or catastrophes. But if practice makes perfect, why can even the most experienced leaders make bad decisions – and what can we do | Read more…



Looking for a great volunteer opportunity that gives you face-time with leaders from a wide range of industries? The Center for Operational Excellence’s second-annual three-day Leading Through Excellence summit will bring together Fisher College of Business faculty, dynamic leaders, and process improvement experts with acute insights into today’s business challenges. We expect this event to | Read more…