Keynote, tour details emerge as registration for COE summit approaches

Ready to make your Leading Through Excellence game plan?

Registration for the Center for Operational Excellence’s fifth-annual summit is set to open Friday, Dec. 2, when COE will be hosting its final event of 2016. Leading Through Excellence will take place April 11-13, 2017, at the Fawcett Center in Columbus, Ohio, and is expected to attract nearly 400 process excellence leaders from around the country. Once again, the summit will bring a blend of dynamic keynotes and breakout sessions from researchers and business leaders, hands-on workshops, and off-site tours, all focused on developing key problem-solving and leadership skills.

More information on the summit, including a new keynote addition, will be announced at the Dec. 2 seminar, but here are some speakers, events and other key details you should know:

Chris Yeh
Chris Yeh

Co-author of bestseller ‘The Alliance’ set for closing keynote: COE is thrilled to announce Chris Yeh, bestseller of The Alliance: Managing Talent in the Networked Age, will be serving as the closing keynote of the summit on Thursday, April 13. Yeh’s book, which he wrote with LinkedIn founder Reid Hoffman and Ben Casnocha, debuted in 2014.

A collaborator with high-tech startups since 1995, Yeh’s mission statement as described in The Startup of You is “To help interesting people do interesting things.” He has been blogging since 2001, both on his personal blogs and as a guest author in outlets like TechCrunch, Mashable, and VentureBeat. He’s also the author of the popular blogs Adventures in Capitalism and Ask The Harvard MBA.

More keynote information will be announced Dec. 2 and posted on our summit website.

cleveland-clinic
Image source: CNBC

Tour highlights Cleveland Clinic’s lean office excellence: Cleveland Clinic isn’t just one of the best hospitals in the country. It’s also a model of how a culture of excellence and continuous improvement can grow and sustain across a massive organization that sees more than 5 million patient visits a year and employs more than 3,000 caregivers. Leading Through Excellence attendees will have the chance on Tuesday, April 11, to head to Cleveland and get a look at how the organization has rolled out operational excellence in its back-office functions. This all-day opportunity is a must-see for process excellence practitioners in service and transactional environments. It’s one of more than a dozen tours and workshops being hosted on the first day of the summit, most of which are posted on the summit website.

Bose, FedEx, IBM leaders among breakout session hosts: Head to our summit website now for an early look at confirmed hosts of the breakout sessions that fill out April 12-13 at the summit. The sessions once again feature the summit’s signature mix of insights from Fisher College of Business researchers and transformation stories from business leaders. This year, participating organizations include Bose Corp., Fedex Corp., IBM, ThedaCare, and more.

Best group discounts end Dec. 31: The first four weeks of summit registration offer member and non-member attendees the chance to save up to 15% on summit registration by registering five or more employees at one time. A smaller early bird discount runs Jan. 1 – Feb. 13, though groups of five or more save an additional 5% during the entire registration period. Check out our pricing info for more details.

Don’t miss your best chance to save the most on what will mark the biggest event in COE’s 25-year history!

L Brands CEO Wexner shares leadership lessons from storied career

les wexner
Les Wexner’s September keynote attracted a record audience for a COE event.

Even as an icon in leadership circles who’s built a thriving, multibillion-dollar retail business, L Brands Founder, Chairman and CEO Les Wexner stays true to his roots – and is quick to acknowledge them.

“But for The Ohio State University, I wouldn’t have been able to go to college and get the basic education that helped me so significantly in my career,” he said, opening his featured keynote at the Center for Operational Excellence’s September seminar. “Every time I come back on campus, I smile to myself.”

Wexner came back on campus to headline a leadership seminar that attracted nearly 300 attendees, making it the largest in COE’s nearly 25-year history. Here’s a look back at some of his best insights over a wide-ranging discussion that covered his personal philosophy on leadership – what he called “a lifetime executive education program you have to master for yourself” – along with his outlook on the retail business and his verdict on crucial past decisions he’s made:

On the value of leadership education: “I firmly believe leadership is not just an important thing – it’s the most important thing, and it’s undervalued in high schools, colleges and universities. If there’s a single thread of teaching and learning that I try to influence at our university, and influence other educators to think about, it’s the importance of leadership as a subject.”

On what makes a great leader: “Leaders come in all shapes and sizes with virtually every characteristic and kind of personality, but they all have the ability to influence, and influence is the foundation of leadership – whether it’s by pushing from behind, coalescing the middle or being an insurgent, General Patton-type. I always default to the front; I like to churn things up and say, ‘We can take that hill, let’s charge.’”

On the virtue of adaptability: “Leaders that continue to grow are optimistic but they’re professionally curious about society and they think about adapting, trying new things, and understanding things they can’t so they can be continually relevant in their own lives. … In my thinking, the only way to test my adaptability is to do something different. It’s very important mid-career not only to have a good understand of yourself, but to think about how to exercise that curiosity muscle between your ears and be adaptive.”

On why brick-and-mortar retail is here to stay: “We’re pack animals. People like to be with people; that’s part of the human condition. It’s what they buy that changes, and one of the things that’s interesting to us is how the Internet has changed lifestyles, communication, and the consumer. … Still, we find that shopping has to be fun and interesting, and we’ve been experimenting with that for several years.”

les wexnerOn his game-changing decisions to spin off brands such as Abercrombie + Fitch, The Limited and Express: “I believe in life cycles. I look at those cycles and say, ‘OK, when’s the next wave coming, and is that a good or a bad thing for us? Those were very tough decisions I thought over for a long time. I gathered in my own mind the information and had to suck up some courage to do it. It turned out to be the right thing to do and it did take our business to a better place.”

On the inevitable challenge, and opportunity, of risk: “Leaders have to have a pretty good instrument on risk. We remember generals that won wars, not the ones that got killed doing foolish things. There’s that notion of knowing yourself, and leadership is about change, taking people to places that haven’t imagined. That means risk. … Leaders have a vision that’s a little different than the one that’s popular at the moment, and in that you have to assess failure. If I didn’t screw up some things, that means I didn’t push hard enough.”

On why aiming high matters: “I try to encourage our enterprise to really dream. If you don’t have a dream, you can’t have a dream come true. Still, you have to focus on ambition, in part, and separately think about the resources you need, and the risks. … The world’s changing while we’re here and it’s just going to get faster in the future. Are we stimulated by that? I am.”

On how he stays busy – and grounded: “What I worry about is running out of work – it would just be a terminal thing. I like the idea of work, and I have a substantive to-do list that’s more than I can finish. … I made a decision in my early 40s that I could make more money but I couldn’t make more time. Nobody can make more time. If I was effective and efficient, I could do more with the limited time I have.”

On why he enjoys leading: “People ask me when I’m going to retire, and I say, ‘When I’m unhappy.’ I like the people I work with, the challenges, the changes. Leaders have to be happy with themselves. If they’re not, they can’t lead themselves, let alone others.”

On the ultimate test of a leader: “The simplest measure of leadership is this: Did you actually take people to a better place? Are we better off today than we were yesterday, whether that’s in business, family or community? It’s not about how many people followed you blindly. Did you actually improve things in hindsight?”

Employees of COE member companies can revisit Wexner’s full keynote, along with the morning “Authentic Leadership” keynote by Fisher Prof. Tony Rucci, by logging into the members-only area on our website.

(Author’s Note: Quotes have been lightly edited and condensed)

J&J exec, Buckeye football greats fill out summer innovation series

Whether it’s at a $70 billion-a-year consumer products conglomerate or a fledgling business in the heart of the Buckeye State, innovation is the fuel that keeps organizations moving and evolving.

The Center for Operational Excellence is continuing its three-part “Innovation Summer” series in July and August with a look at two very different organizations of vastly different scope and how best practices in product development are helping them grow.

meri stevensOn Wednesday, July 13, COE welcomes Meri Stevens (pictured, left), the vice president of supply chain strategy and deployment at Johnson & Johnson for Innovation Summer, Part 2: Innovation Beyond Your Four Walls. Building on a June 16 keynote from Mark Anderson of 3M Co. on R&D collaboration inside the company, Stevens will share how the maker of Tylenol, Listerine, and countless other products is collaborating upstream and downstream to fuel radical, breakthrough innovation.

For Johnson & Johnson, even the very concepts of “upstream” and “downstream” are changing in an era of unprecedented consumer involvement as products such as 3-D printers extend value creation beyond the company’s borders. Stevens will share how this shift has brought about major cultural change for J&J’s thousands of supply chain employees as they work to “move the needle” for the Fortune 50 business.

Stevens’ presentation will be followed by a trio of TED Talk-like presentations from Fisher College of Business researchers, led by “Innovation Summer” organizer Prof. Aravind Chandrasekaran, on the latest insights into collaborative innovation.

Click here to register for this 8:30 a.m. to noon event at Ohio State’s Fawcett Center, exclusively for employees of COE member companies. This session is recommended for those interested in either innovation or supply chain management.

carpenter schlegel“Innovation Summer” concludes Thursday, Aug. 18, by exploring principles of the “lean startup” with a presentation from Buckeye football greats Bobby Carpenter (pictured, far left) and Anthony Schlegel (pictured, immediate left). Both Carpenter and Schlegel, Fisher College of Business MBA graduates who played for the Buckeyes and went on to be drafted in the NFL, founded The Difference USA LLC, which makes and markets a portable striking machine. Schlegel, who invented The Difference, will share along with Carpenter his journey to bring the product to life and the lasting lessons the team has learned about the process of innovation.

Registration for this event is set to open Wednesday, July 13.

For details on these events and save-the-dates for additional COE opportunities, check out our events page.

COE summit highlighted on ‘Manufacturing Tomorrow’ podcast

manufacturing tomorrow
Have five minutes to spare?

The Ohio Manufacturing Institute just released the latest edition of its semi-monthly Manufacturing Tomorrow podcast, which they recorded at the Center for Operational Excellence’s Leading Through Excellence summit just last month.

Podcast Executive Producer Kathryn Kelley in this edition interviews a trio of COE members – Agrana Fruit’s John Labrador, Crown Equipment’s Craig Wreede and WillowWood’s John Matera – on what operational excellence means for them. Listen here, and check out the podcast’s website here.

COE regularly partners with OMI to bring speakers to Manufacturing Tomorrow. Past COE collaborations have resulted in podcasts interviewing Goodyear’s Norbert Majerus, COE Executive Director Peg Pennington, Snap-On Inc. CEO Nick Pinchuk and more. They’re all on the podcast archive.

Special thanks to Kathryn Kelley and the OMI team for visiting the summit and featuring our members.

 

Lean IT, innovation, women’s leadership sessions on COE summer slate

Following a record-breaking Leading Through Excellence summit in April, the Center for Operational Excellence is gearing up for a busy slate of summer events.

Spotlight on MassMutual at IT Leadership Network forum

Dalton Li
Dalton Li

After a visit from Menlo Innovations CEO and Joy Inc. author Rich Sheridan May 13, COE’s popular IT Leadership Network forum series returns June 3 with a presentation from Dalton Li, a vice president who leads the continuous improvement practice for $29 billion-a-year MassMutual Financial Group.

In this session, which kicks off with a networking breakfast, Li will provide an inside look at MassMutual’s approach to lean deployment, its coaching strategy, and its support system for sustaining gains. Li began his career as a nuclear submarine officer based in Annapolis and later served as an assistant professor for the U.S. Navy before working at consultancy McKinsey & Co. for six years. He joined MassMutual in his current role in 2012.

Formal invites for this session are set to go out early the week of May 2.

Innovation Summer series

B. Carpenter, A. Schlegel
B. Carpenter, A. Schlegel

Just a few weeks later, COE kicks off a three-part “Innovation Summer” series led by Associate Director Aravind Chandrasekaran. This series, set for June 16, July 14 and Aug. 18, tackles questions including: How can companies leverage lean/Six Sigma practices to build more agility for innovation teams inside their organization? How can they carry those across the supply chain? And how can these best practices cultivate an idea from its earliest stages?

Across this trio of sessions, you’ll hear from innovation icon 3M, Buckeye/NFL greats and business owners Bobby Carpenter and Anthony Schlegel (pictured, left), and more.

Registration for the first of the three sessions will open the week of May 9.

‘Build Your Brand’ workshop

Krista Neher

COE’s semi-annual Women’s Leadership Forum series returns June 24 for a workshop with Krista Neher, CEO of Boot Camp Digital. This “Launch Yourself” session will help attendees define, design and deliver a powerful personal brand online.

Registration for this limited-capacity session will open the week of May 16.

Check out COE’s events page for save-the-dates on additional events into the fall and through 2017.

‘Joy Inc.’ author, former summit keynote Sheridan returning in May

Miss last year’s Leading Through Excellence summit? Looking to revisit one of our most popular keynotes?

Rich Sheridan during his keynote at Leading Through Excellence 2015
Rich Sheridan during his keynote at Leading Through Excellence 2015

The Center for Operational Excellence is partnering with Fisher College of Business’ Master of Business Operational Excellence program to bring to campus Rich Sheridan, CEO of award-winning software developer Menlo Innovations LLC and author of Joy Inc. Employees of COE member companies are invited to join MBOE program alumni the morning of Friday, May 13, for a keynote by Sheridan, who kicked off the 2015 Leading Through Excellence summit and led a half-day workshop.

A programmer by trade, Sheridan entered the corporate world and found at the midpoint of his career that he no longer experienced the joy that had drawn him to the industry. After losing his job as a software development executive when the dot-com bubble burst, he founded Menlo Innovations in 2001, saying the company’s purpose was to “bring joy to the world through software.” Menlo has gone on to win the Alfred P. Sloan award for Business Excellence in Workplace Flexibility for eight straight years and has earned five revenue awards from Inc. magazine.

In his keynote, based on Joy Inc., Sheridan will offer an inside look at the culture that’s flourished at Menlo over the last 15 years that leverages visual management, an open and collaborative workspace, and a “fail fast” ethos that has garnered attention nationwide. All attendees will receive a complimentary copy of Sheridan’s book, Joy Inc.

Click here to register for this limited-capacity event.

Team building, problem solving take center stage at 2016 COE summit

The Center for Operational Excellence’s flagship annual event has more than a few things in common with the fast-paced racing world featured in the kickoff to the fourth-annual Leading Through Excellence summit.

In the span of three years, COE’s April Leading Through Excellence summit has grown to a gathering of nearly 400 process excellence leaders from around the world: 50 companies, a dozen workshops and tours, 20 breakout sessions, four dynamic keynote addresses, and countless insights across three days aimed at helping organizations harness the power of process improvement.

Here’s a look back at the event:

PIT action

Leading Through Excellence began with a bang as nearly 100 attendees plunged into the high-paced world of pit crew racing, guided by Mooresville, N.C.-based training ground Performance Instruction & Training (PIT). The session’s focus on handoffs, coordination and standard work drove home the importance of having a high-functioning team for Cheryl Cole of KeyBank, which sent 17 employees to the conference. “We can all benefit from what we experienced from PIT,” she said. “Teams tend not to be aware of the significance of being in sync.”

PIT team
Team-building emerged as the heart of Leading Through Excellence, where a number of companies brought upwards of 15 employees. “Getting a team together, you start bouncing ideas off each other,” said attendee Linda Schaefer of COE member Clopay. “You get more people involved, the excitement builds, and great things always come of that.”

Markovitz

Operational excellence isn’t bound by the Japanese words that make the foundations of lean. Author Dan Markovitz (A Factory of One, Building the Fit Organization) in his workshop offered a jargon-free look at continuous improvement that’s at the heart of his own passion to break down barriers to understanding. “If we could speak to them using analogies and metaphors that make sense to them, all the sudden we don’t have to go uphill,” Markovitz told COE in a pre-summit interview.

Cardinal

Longtime COE member Cardinal Health Inc. hosted a “train the trainer” workshop hosted by Luis Loya (pictured, middle) that modeled the health-care company’s own best practices in teaching lean practices.

SRI
Off-site tours during Leading Through Excellence ranged from a trip to Anheuser-Busch InBev’s massive Columbus brewing facility to a trip through the production line at COE member Abbott Nutrition. Here, Ohio State’s own Spine Research Institute demonstrates its trailblazing work in studying back problems, a hugely costly yet widely misunderstood workplace ailment.

Ben Cook
After hosting two high-paced rounds of pit crew training simulations on the first day of Leading Through Excellence, Performance Instruction & Training’s Ben Cook took to the stage to kick off a full day of breakout sessions. Before a crowd of nearly 400 people from 50 companies, Cook illustrated PIT’s “think inside the box” philosophy, that’s hinged on driving precision from a highly functioning team and reducing human error as much as possible. “The problem is the human element – that’s what happened with us as pit crew members. If we break down, then we lose the race; the car’s not gonna lose the race for us anymore.”

Hagene
True leaders don’t bark answers – they ask questions that help dig to the root of the problem. Attendees practiced asking effective questions in a packed session hosted by lean expert Margie Hagene.

Guru
More than half of all breakout sessions at Leading Through Excellence are hosted by industry leaders, sharing stories of what worked, what didn’t – and how we can all learn from it. Pictured is Guru Vasudeva, SVP and Enterprise CTO at COE member and summit sponsor Nationwide, who shared his own “day in the life of a lean leader.”

Aravind
The balance of the breakout sessions at Leading Through Excellence are hosted by Fisher College of Business faculty members sharing their own research. Pictured is Prof. Aravind Chandrasekaran, who offered insights he gleaned from working with high-tech manufacturers facing sudden – and potentially cataclysmic – shifts in project scope.

Dumas
Matt Dumas (pictured, above) of COE member Honda R&D said the summit is “a great event for a team. To have more of the organization thinking about lean and understanding these principles makes it that much easier to take it back and work together to apply it.”

Catapult
Lead summit sponsor MoreSteam.com gave attendees a hands-on taste of process design principles with a catapult workshop that had participants taking a “MacGuyver” approach and facing off in friendly competition.

Murli
Longtime lean leader Joe Murli in his keynote address offered his decades-in-the-making perspective on the lean management system. Of the summit, he said “this isn’t just leading-edge thought, but edge of the envelope thinking here. It’s little things that we can pluck off the tree and bring back to put into what we’re already doing. That makes it much more powerful.”

Kalman
Connecting an organization’s purpose and mission down to day-to-day work can be a formidable challenge for any company. David Kalman of Root Inc. in his popular breakout session showed attendees how visuals can help close that gap.

Gino
Harvard Business School researcher and professor Francesca Gino, author of the book Sidetracked, guided attendees through the wild world of decision making, where our hard-wired instincts often stand in the way of the right calls. “We are human beings,” Gino said. “Often we start with a plan, a clear goal, and we take the time to come up with a clear action plan. When we look at the outcome, we’re often a little bit off target.” Knowing how to counteract the unconscious biases and instincts we possess, Gino said, can lead us to better decision making, she said.

Volunteers
The behind-the-scenes action at Leading Through Excellence was fueled by more than three-dozen Fisher College of Business undergraduate students, graduate students and staff members, who served as volunteers and introduced speakers throughout the event.

Henry
Accidental Creative founder and acclaimed author Todd Henry closed out Leading Through Excellence, urging the audience to ask: “How are you bringing yourself to the table every day as a leader? A brilliant idea is not enough – in order to succeed, you have to develop your voice as a leader and you have to help your team develop its voice.”

Want to see more? Check out the full album of summit photos on our Flickr site. And mark your calendar for Leading Through Excellence 2017, April 11-13.

Going, going … : The latest on COE Summit 2016 registration

The good news? COE’s fourth-annual Leading Through Excellence summit is less than three months away, and you still have more than two weeks to save up to 15% on registration.

The bad news? Seats are selling fast – we’re already half-booked – and some tours and workshops are either full or approaching sell-out.

On the fence? Now’s the time to act to ensure you have access to the most options. Here’s a look at where our popular, limited-capacity options on the first day of the summit stand:

Too Late: The Tuesday, April 12, morning tour of global brewing giant Anheuser-Busch InBev is completely sold out. Luckily …

Nearly Sold Out: Limited seating remains for the Tuesday afternoon Anheuser-Busch InBev tour. Another tour offered Tuesday afternoon, to Cardinal Health’s Fuse software development operation, has a scant few slots remaining.

Gaining Steam: Planning on taking part in our marquee workshop for this year’s summit, The Pit Crew Experience? A number of seats already are pre-booked, while additional tickets are selling quickly. We expect this option to sell out by late February. Another tour gaining popularity among registrations is the trip to longtime COE member Abbott Nutrition, whose massive Columbus operation employs thousands in the region.

These are only a handful of the day-one options at Leading Through Excellence; capacity remains for a number of morning workshops and afternoon tours.

Be sure to check out the full summit site for details on our featured keynote speakers, our still-growing roster of breakout session hosts, and discount pricing.

Ready to register? Click here.

Summit pit crew workshop a race to master lean concepts

At least one workshop at this April’s Leading Through Excellence summit is a must-have on your wish list.

pit crew
PIT was founded in 2000 and has since hosted hundreds of companies for training.

The Center for Operational Excellence this spring is partnering with Mooresville, N.C.-based Performance Instruction & Training (PIT), a hotbed for training pit crew athletes worldwide. Not only will PIT leader Ben Cook be kicking off the second day of the summit on Wednesday, April 13, but PIT will be running a limited-capacity hands-on workshop on Tuesday, April 12.

Available as a workshop Tuesday afternoon is “The Pit Crew Experience,” which draws on the high-stakes world of pro-racing pit crews to explore the lean concepts we can apply at our organizations. Much in the spirit of the pit crew changeover itself, though, this workshop is hands-on and fast-paced: After a brief presentation on the “think inside the box” concepts PIT uses to teach its athletes, participants will be plunged into a multi-round tire-changing competition that puts those concepts immediately to work.

This is an unprecedented opportunity to experience the best-in-class lean training offered by PIT, which began operations in 2000 and has trained more than 500 athletes along with more than 200 businesses. In Mooresville, also known as Race City, USA, its campus encompasses 5.5 acres and 32,000 square feet.

Though a highlight of the upcoming summit, “The Pit Crew Experience” is one of 11 workshops and tours being offered on the first day of the summit, which runs April 12-14. Head to our official site for more details.

Authors, visionary leaders make keynote lineup for 2016 summit

With registration for the Center for Operational Excellence’s fourth-annual Leading Through Excellence summit set to open next month, we’ve unveiled the featured keynote line-up for the April 2016 event.

Leading Through Excellence will take place April 12-14 in Columbus, Ohio, and feature its signature mix of plant tours, industry and researcher-led breakout sessions, and dynamic keynote speakers. Registration opens Monday, Dec. 7, with a 15% discount in effect until Jan. 1, 2016.

Joining the summit next year as keynotes are:

ben cook pitBen Cook, program director, Performance Instruction and Training (PIT) – Cook, who kicks off Leading Through Excellence on Wednesday, April 13, is a leader at PIT, the award-winning corporate and pit crew training operation in North Carolina that draws pit athletes from around the world. A veteran of the racing world, Cook works with organizations to absorb and strengthen the team-building concepts crucial to the high-octane realm of the pro-racing pit crew: Communication, handoffs, and a culture of accountability.

Cook’s organization will be at Leading Through Excellence next year on the summit’s first day, April 12, to host an exclusive, half-day pit-crew experience workshop that allows attendees to hone those skills in an actual pit-stop setting!

francesca ginoFrancesca Gino, professor of business administration, Harvard Business School; author, Sidetracked – Gino is a researcher and author whose work has been featured in The Economist, the New York Times, Newsweek, The Wall Street Journal, and others. Her research focuses on on judgment and decision-making, negotiation, ethics, motivation, productivity, and creativity. Her book, Sidetracked, looks at how decisions in work and life get derailed and how we can stick to the plan.

Gino has received research awards from the National Science Foundation and the Academy of Management. In addition to teaching, she advises firms and not-for-profit organizations in the areas of negotiation, decision-making, and organizational behavior.

todd henryTodd Henry, author, The Accidental Creative, Die Empty, Louder Than Words Henry, whose keynote closes the summit April 14, regularly works with companies on how to develop practices and systems that lead to everyday brilliance. His books have been translated into more than a dozen languages, and he speaks internationally on creativity, productivity, leadership, and passion for work.

At next year’s summit, Henry will be drawing on his two latest books. In 2013’s Die Empty, he identifies the forces that cause even the brightest, most skilled people to become stagnant in their life and career, and introduces practices that help them build a body of work they can be proud of. In this year’s Louder Than Words, he teaches how to build a body of work that creates value and resonates inside and outside your organization.

billy taylor goodyearBilly Taylor, director, Commercial, Off-Highway, and Support Manufacturing, Goodyear Tire & Rubber Co. – Taylor is a respected, motivating and natural visionary leader with over 20 years of diverse experience in all phases of operations management. He took on the role of Director of Commercial, Off-Highway, and Support Manufacturing, North America, at Goodyear this year, after serving as Director of North American Commercial Manufacturing. Past roles at Goodyear include plant director and plant manager.

Taylor is a certified Six Sigma Black Belt business leader with a proven track record of accelerating revenue growth through strategic and tactical development and implementation of operational excellence systems and people engagement processes. He has his MBA from Baker University and a bachelor’s in electrical engineering from Prairie View A&M University.

For more details on the summit, click here