COE ringing in 25th anniversary at September seminar

The Center for Operational Excellence is ringing in a momentous anniversary with a celebration in September featuring two standout keynotes.

COE’s fall kickoff seminar – a formal celebration of its 25th anniversary – is set for Friday, Sept. 15, where Robert Martichenko, CEO of LeanCor Supply Chain Group, and Billy Taylor, head of North America Manufacturing for Goodyear Tire & Rubber Co., are set to present. The sessions will bookend a tailgate-themed networking lunch … with some to-be-announced special guests.

LeanCor CEO Robert Martichenko

Both keynote speakers are renowned storytellers who bring a blend of personal and professional experiences to their respective stories of spending decades driving transformational change. Martichenko, set to keynote at 10:30 a.m. on Sept. 15, founded LeanCor with a mission to advance the world’s supply chains through training, consulting and third-party logistics. He’s emerged as a globally recognized thought leader in lean thinking and end-to-end supply chain management, as well as an award-winning non-fiction and fiction author.

Martichenko’s keynote, “Lessons in Lean: Lessons in Leadership,” focuses on what he’s learned while building organizational cultures focused on lean thinking and relentless business improvement.

Billy Taylor, Goodyear

Taylor of Goodyear, set to speak after lunch at 1 p.m., is a sought-after speaker and self-described “evangelist” for people-inclusion processes in operational excellence. In his keynote, “People-Driven Operational Excellence,” he charts his journey from fledgling plant manager to top leader at an iconic brand, offering insights on keys to building a high-performance, self-sustaining culture that’s the foundation for company-wide success.

Both sessions also will be offered to employees of COE member companies via live webcast, hosted and run by Mills James. Registration for webcast and in-person attendance – expected to reach capacity – will open the week of Aug. 7. Read more about both speakers on our website.

The event comes a full quarter-century after the founding of COE, which started in 1992 at the Center for Excellence in Manufacturing Management. Once narrowly focused on the application of lean in the manufacturing sector – and touting only four members – the center has grown along with the field of operational excellence to encompass the notion that process improvement principles are intrinsic to competitive edge for any industry.

Today, COE has a roster of nearly 40 member companies and engages with thousands of operations leaders across the country in the shared pursuit of building better processes in a culture of continuous learning.

Fisher centers’ collaborative series shines spotlight on ‘talent war’

Fisher College of Business’ research and business partnership centers might be individually focused on an eclectic range of themes, but finding common ground is easy when it comes to today’s toughest business challenges.

A group of four Fisher centers teamed up this summer to tackle two of the biggest challenges companies face today: growing and developing talent, and unlocking the power of data and digital disruption. Nearly 150 members and guests of the Center for Innovation and Entrepreneurship, Center for Operational Excellence, National Center for the Middle Market and The Risk Institute gathered in July for a deep dive into winning the “talent war,” with the disruption-focused follow-up set for Wednesday, August 16.

The big picture

Keynote speaker Marek Gootman of the Brookings Institution

The July “Winning the Talent War” session turned a spotlight on some of the key issues employers are facing as they match the supply in the talent pool with their hiring needs. A region’s talent pool, keynote and Brookings Institution Fellow Marek Gootman told the crowd, is nothing short of the key to its vitality.

“One of the things that connects everyone is where we’re pooling our talent from,” he said, “and talent is a key driver of economic competitiveness.”

Harnessing the potential of the labor pool today, however, means facing serious headwinds, Gootman said. For one, employers are demanding more workers with a college education despite the fact that many out-of-work members of the labor pool don’t have more than a high school education. A recent Brookings analysis of 130 population centers by county – among them Columbus’ Franklin County – found that 55 percent of those out of work have, at most, a high school degree, while only 20 percent have a bachelor’s degree. In Franklin County, that gap is even wider.

Brookings, a research partner with Fisher’s middle market center, is an advocate for workforce programs – apprenticeships and social enterprise initiatives, to name a few – that can help solve this supply-demand imbalance. And with technology’s reach extending these days to traditionally “non-digital” jobs, building workforce skill in this area is quickly taking on critical importance, Gootman said.

“This is something that everyone, large and small, is going to be grappling with,” he said.

While these challenges might prove formidable to larger companies, they can be downright crippling to the middle market sector, whose companies create 60 percent of the country’s new jobs but can lack the capacity or perspective to reach outside their four walls for workforce help. New survey data Brookings compiled with the Fisher middle-market center and released at the session showed the sector’s firms struggling to hire for needed skills, underinvesting in talent planning and facing intense competition from larger companies.

By moving from an adversarial relationship to one that’s focused on building a better region, middle-market firms and larger companies can join forces and better leverage support from the public sector, Gootman said.

“You’re reliant on these mid-sized firms for the economic vitality of the region,” he told the crowd. “Large firms can find their own value in working with the middle market.”

The ground war

talent war panel
The discussion panel, moderated by Fisher Prof. Marc Ankerman, featured HR leaders from Cardinal Health, Marathon Petroleum, Nationwide and Wendy’s.

Shifting demographics and an explosion of digital technology are very much on the minds of top talent leaders at some of Ohio’s biggest brands, who joined Fisher Prof. Marc Ankerman for a panel discussion following Gootman’s keynote. In a wide-ranging question-and-answer session, human resources leaders from Cardinal Health, Marathon Petroleum, Nationwide and Wendy’s Co. grappled with the challenges ahead.

At Nationwide, a top Columbus-area employer, process automation and the rise of driverless cars are two technology-centered trends likely to disrupt not only the company’s base of 10,000 call-center associates – but the insurance models at the heart of its business, said Kathy Smith, the insurer’s VP of talent development. The oldest business represented on the panel – 125-year-old Marathon Petroleum – is similarly bracing for technological upheaval, but also investing in readying its existing workforce for it.

“We’re really focusing on repurposing our workers’ skills and preparing them to learn automated technology,” said Tony Moore, head of talent acquisition.

Technology is even transforming the hiring processes at the heart of human resources, said Will Shepherd, Wendy’s director of enterprise learning and development.

“We’re having to meet applicants where they are from a technological standpoint, and recruiters are stepping that up,” he said.

No matter what technological leaps are around the corner, panelists told the crowd they still have an eye on the kinds of capabilities that won’t show up on a resume, Smith of Nationwide highlighting collaboration and “emotional intelligence” as critical.

“We need to continue to build skills in the hard stuff,” said Kelly Wilson, VP of talent management at Cardinal Health, “but the soft skills are so important.”

Coming up

The collaborative summer sessions continue with a look at data and digital disruption on Wednesday, Aug. 16, featuring speakers from Cisco, Safelite Group, Columbus-based data analytics startup FactGem and the Ohio State University Moritz College of Law’s Program on Data Governance.

Seats allotted for COE are currently full but employees of member companies may join the waitlist for the seats by e-mailing Jackie McClure at mcclure.92@osu.edu. More spaces are expected to be released to the center the week of July 31, and those will first be extended to waitlisted attendees.

Hiring, retention a growing employer concern; July event tackling ‘talent war’

For more than 20 years, Duke University’s Fuqua School of Business has been polling hundreds of CFOs once a quarter, asking them what their top concerns are. For the latest survey, they saw something top the list that hadn’t done so once in all 84 rounds before it.

According to a June report in the Wall Street Journal, results of the Duke survey found “Attracting and retaining qualified employees” topped CFOs’ list of concerns for the first time in its history. These talent acquisition and management concerns edged ahead of headline-grabbing issues such as government policies, cost of benefits, economic uncertainty and data security.

Hiring and retention challenges might have topped the list of concerns this time, but they’ve been near the top of the ranking for a number of quarters in the past few years, indicating the issue has broken out of the human resources silo and become a major consideration in businesses’ ongoing efforts to stay competitive. And understanding the forces at play – demographic shifts, a skills gap, to name a few – is an imperative for more than the C-suite and the HR department. Keeping a pulse on this challenge is critical for leaders of any rank.

The Center for Operational Excellence at Ohio State is taking a deep dive Tuesday, July 18, into the so-called talent war in an event co-hosted with the university’s Center for Innovation and Entrepreneurship and Fisher College of Business’ National Center for the Middle Market and Risk Institute. At this half-day, morning session, open to employees of COE members and guests, we’ll be presenting exclusive new data on work-force trends and engaging in a wide-ranging conversation with talent acquisition and management leaders from some of Ohio’s top employers.

At “Winning the Talent War,” you’ll hear insights on:

The Big Picture: Marek Gootman, fellow and director of strategic partnership and global engagements in the Global Policy Program at renowned think tank the Brookings Institution, will be presenting a mix of survey data and research-based insights from the renowned think tank focus on how companies are responding to large-scale shifts in work-force dynamics to hire and retain workers.

The Ground War: The middle section of the morning’s program will be dedicated to a panel discussion led by Fisher senior lecturer and HR expert Marc Ankerman and featuring: Tony Moore, head of talent acquisition, Marathon Petroleum Corp.; Will Shepherd, director of enterprise learning and development, Wendy’s Co.; Kathy Smith, VP talent development, Nationwide; and Kelly Wilson, VP HR-talent management, Cardinal Health.

The Pipeline: The morning concludes with a presentation from Jamie Mathews-Mead, senior director of graduate career management at Fisher, on how the college is preparing students to best meet companies’ rapidly evolving needs and how organizations can leverage Fisher to build and grow their work forces.

With less than a month remaining before the session, limited seating is available for invitees of each center. Employees of COE member companies can register now at no cost using discount code “coesummer” while non-member guests of the center can save half off the $95 admission until July 1 using discount code “coeguest.”

The centers’ collaboration hosts the second of the two-part “Top Business Challenges” sessions Wednesday, Aug. 16, where we’ll be exploring opportunities and risks surrounding data and digitization. Featured speakers include:

  • Jeremy Aston, senior director, Cisco;
  • Bruce Millard, VP digital and customer innovation, Safelite; and
  • Dennis Hirsch, Professor of Law and Director of the Program on Data and Governance, The Ohio State University Moritz College of Law.

Registration for the August session will open the week of July 3.

Head to COE’s events site for more details on these and other upcoming sessions …

Summit speakers talk lean, supply chain, “EQ” in new podcasts

Miss this year’s Leading Through Excellence summit or looking to revisit it?

eric olsen cal poly
Cal Poly Prof. Eric Olsen, who hosted a workshop and breakout at this year’s summit and is featured on the “Manufacturing Tomorrow” podcast.

COE once again has partnered with the Ohio Manufacturing Institute on its semi-monthly Manufacturing Tomorrow podcast to feature speakers from the three-day summit in its two latest editions. In the dual editions of the summit-centered podcast, you’ll hear Executive Producer Kathryn Kelley interview summit speakers:

  • Cary Dunston, CEO of kitchen and bath cabinet manufacturer American Woodmark Corp., a featured breakout speaker for his insights on leadership and emotional intelligence;
  • Derek Browning, director of consulting services for LeanCor Supply Chain Group, who presented a breakout on supply chain excellence;
  • Eric Olsen, director of Central Coast Lean and a professor at California Polytechnic State University, who ran a popular workshop on facilitating lean and offered a breakout session on the “power of lean habits;”
  • and Mark Reich, COO of the Lean Enterprise Institute, who hosted a breakout session on hoshin planning.

You can check out the first round of the podcast interviews, featuring Dunston and Browning, here, while round two – with Olsen and Reich – can be found here.

COE regularly partners with OMI to bring speakers to Manufacturing Tomorrow. Past COE collaborations have resulted in podcasts interviewing Goodyear’s Norbert Majerus, COE Executive Director Peg Pennington, Snap-On Inc. CEO Nick Pinchuk and more.

The full Manufacturing Tomorrow podcast archive is available on iTunes.

July summer session takes deep dive into critical work-force challenges

The U.S. work force is at a turning point, with change swirling everywhere: Millennials are now the largest generation in the workplace. Baby boomers – and their decades of institutional knowledge – are nearing retirement after putting it off during last decade’s recession. Constant technological leaps are rewriting the rules for the skill sets that matter.

What does this mean for organizations trying to attract and hire today’s talent? How does this change the game for their ongoing efforts to build culture and develop their existing employees?

The Center for Operational Excellence is teaming up with three other centers for a pair of summer sessions focused on today’s greatest business challenges. The first, “Human Capital and Talent Management,” tackles these vital work-force development issues and on the morning of Tuesday, July 18, at the Fawcett Center.

At this session, gain insights on this issue from three compelling angles:

  • M. Gootman, Brookings Institution

    The Big Picture: Brookings Institution Fellow Marek Gootman will be unveiling results of a new work-force survey conducted in conjunction with the National Center for the Middle Market. The survey, set to be released in late June, looks at how middle-market companies – the fastest-growing segment of the economy – are responding to large-scale shifts in work-force dynamics to hire and retain workers.

  • The Ground War: Join talent management VPs Maura Stevenson (Wendy’s) and Kelly Wilson (Cardinal Health), and Kathy Smith, AVP Executive Succession and Development at Nationwide Insurance, for a moderated panel and audience Q&A session on how their organizations are responding to these work-force trends.
  • The Pipeline: Jamie Mathews-Mead, senior director of graduate career management at Fisher closes out the session with a look at how the college is preparing students to best meet companies’ rapidly evolving needs.

After the presentations, enjoy a networking lunch with members of other Fisher and Ohio State centers. Registration is set to open in June, with limited seating available for members and partners of each center.

The second summer session, set for Wednesday, Aug. 16, focuses on the explosion of data and digital disruption companies face and features a keynote from Jeremy Aston, senior director at communication tech giant Cisco. More details will be announced next month.

Check out all of COE’s upcoming events on our website …

Urban Meyer at summit: ‘Empower your people, give them ownership’

The speaker kicking off the final day of the Center for Operational Excellence’s Leading Through Excellence summit needed no introduction.

Just days out from the spring game, Buckeyes Head Football Coach Urban Meyer joined the sold-out crowd of more than 400 attendees at the summit to share his insights on leadership and team-building at Ohio State, his 2012 return he called coming back to “a school I love, a state I love, really a dream.”

Here are highlights of his keynote:

On his mentors, Earle Bruce and Lou Holtz: “I’m humbled to say those two are my mentors, and I wouldn’t be here today without them. That’s how much I love those guys and appreciate what they taught me.”

On his philosophy of any team, inside or outside sports: “Every group has a breakdown of 10-80-10. That first 10 percent are the elite, the core of any organization. The 80 percent are average, and then you have the bottom 10 percent: the defiant, the disinterested. We want to harness the power of the elite, grow the 80, and eliminate the bottom 10.”

On transforming the average into the elite: “You have to empower your people, give them ownership somehow.”

On motivation: “If your people deep down think you can make them great, you can coach harder and demand more. That person has to believe they can be great and you have to sell that.”

On the importance of alignment: “When you’re dealing with masses of people, you have to be very clear on the purpose of your organization and the alignment has to be very good. You have to make sure your mission statement, alignment and culture are so clear that if people don’t operate in that culture, it’s insubordination. In so many organizations, it’s a gray area.”

On benchmarking: “Always learn. There’s always someone out there doing a great job with something.”

Looking for more on the 2017 summit? Check out a recap of keynote Don Sull and a look back at the entire event in pictures.

‘Power of Habit’ author Duhigg set for 2018 summit keynote

When New York Times investigative reporter Charles Duhigg took the stage at the Center for Operational Excellence’s first-ever Leading Through Excellence summit to share insights from his book The Power of Habit, he probably didn’t realize he was on the cusp of a breakthrough.

A mere three days after his summit keynote, he was part of a team at the Times awarded the prestigious Pulitzer Prize for the newspaper’s series on Apple’s business practices and the changing global economy. At the same time, The Power of Habit was ramping up for a blockbuster run as a pop-science phenomenon that kept it on the bestseller list for more than a year.

In 2018, Duhigg’s journey brings him back to Ohio State.

Duhigg will serve as the featured keynote at COE’s sixth-annual Leading Through Excellence summit, set for April 10-12 at the Fawcett Center. Opening the second day of the summit on Wednesday, April 11, Duhigg will be presenting insights from Smarter Faster Better: The Transformative Power of Real Productivity, his Power of Habit follow-up.

In Smarter Faster Better, Duhigg explores why some people and companies – from CEOs and four-star generals to FBI agents and Broadway songwriters – get so much done. Duhigg in the book posits that it’s not how the most productive among us act – it’s how they view the world and their choices. In the introduction, he calls Smarter Faster Better “a book about how to recognize the choices that fuel true productivity.”

Duhigg will be one of four featured keynotes at the summit. Additional speakers are set to be announced at COE’s Sept. 15 seminar. Registration for the 2018 summit is scheduled to open Dec. 8.

Click here for a look back at COE summit 2017.

Summit keynote: Simple rules pack surprising punch

It’s a reflex for leaders in many businesses, and it drives Don Sull absolutely crazy. When a complex problem arises, leaders spring for a solution just as maddeningly complex, full of contingencies and if-thens.

The problem, he offered in his keynote at the Center for Operational Excellence’s Leading Through Excellence summit: “Just because a solution is complex does not mean it’s better (than a simple one).”

Sull, a researcher and lecturer at the Massachusetts Institute of Technology and co-author of Simple Rules: How to Thrive in a Complex World, kicked off the second day of COE’s fifth-annual summit with a crowd of more than 400. Detailing the surprising findings of Simple Rules, he offered a path forward on a critical challenge to business leaders in a wide variety of industries: How can critical processes be structured but still have “breathing room” for creativity and innovation?

The answer, culled from years of research, mostly at tech companies in Silicon Valley, is the concept of “simple rules,” a small, concise and appropriately specific set of guiding principles that can transform a hazy path forward into a sure thing. These rules, Sull said, can be helpful in situations ranging from resource allocation and knowing when to call it quits on a project to turning analysis into action (think Moneyball) and reigning in innovation.

Sull is careful to point out the many processes, by contrast, where less structure and simple rules aren’t the way to go: Surgery, high-volume manufacturing, and airplane-flying, to name just a few.

“There are a ton of processes activities where a high-structure approach is the right thing to do,” he said.

The problem, Sull said, is that so many companies apply the same structure and rigor to processes and decisions that would only benefit from a pivot to simplicity. And it’s up to us as leaders, he said, to make it happen.

“People default to complex solutions for a variety of reasons that I find intriguing and maddening,” Sull said. “As leaders, you have a choice.”

For a full look back at the summit, head to our photo retrospective.

COE Summit 2017: In Pictures

The Center for Operational Excellence launched its first-ever Leading Through Excellence summit in 2013 with a crowd of 200 process excellence leaders – and a vision for bringing together teams from a variety of companies to dive into the latest insights on leadership development and problem solving.

Just this month, COE concluded its fifth-annual summit, smashing records with a sold-out event that brought more than 400 change agents from more than 50 companies to Columbus. Here’s a look back at the event in pictures from photographer Jodi Miller:

Nearly three-dozen breakout sessions, workshops and keynotes take place at the Fawcett Center over Leading Through Excellence‘s three-day span, but hundreds of attendees also head off-site as well. COE member Engineered Profiles, led by President Mike Davis, hosted one of several tours during the summit, offering attendees an inside look at how the manufacturer sustains leader standard work in the plant and office sides of the business.

COE featured a leadership icon in sports – Buckeyes Football Coach Urban Meyer – as one of its keynote speakers. Meyer encouraged the crowd to “empower your people, give them ownership,” outlining how his trademark 10-80-10 philosophy allows him to leverage the talents of his elite players to build excellence throughout the team.

How can the A3 problem-solving structure be leveraged to involve all members of your team and generate discussion? Cal Poly Prof. Eric Olsen took 50 Leading Through Excellence attendees through an interactive workshop exploring lean facilitation methods that can be adopted at any organization.

Keynote speaker Donald Sull, a senior lecturer at the Massachusetts Institute of Technology, brought key insights from his book Simple Rules: How to Thrive in a Complex World. Sull and co-author Kathleen Eisenhardt set out to see how the best companies balance the need for standardization and efficiency with creativity and innovation. Sull offered that “simple solutions aren’t always better than complex ones, but just because it’s complex doesn’t mean it’s better.”

Fisher College of Business students are a vital element of Leading Through Excellence, where they volunteer on tours and introduce speakers and showcase some of their own work. Here, students share takeaways from Six Sigma projects they completed at non-profit and for-profit organizations in the Columbus area.

Dozens of teams from companies across the country – including this group from COE member and summit sponsor Huntington Bank, pictured here with Executive Director Peg Pennington (far left) – use the summit to hit “pause” on their schedules at the office and search for new insights they can use upon their return.

Summit breakout sessions are a mix of insights from Ohio State researchers and presentations from leaders at a wide variety of companies. Here, American Woodmark Corp. CEO Cary Dunston opens up on his journey as a leader and the crucial role of emotional intelligence.

 How can the art of storytelling be used in business to make a case for change? Aditi Patil (pictured, top right image) and Tony West of ThedaCare in their full-day workshop guided attendees on how to blend “hand,” “head” and “heart” to tell impactful stories as leaders.

Fisher Prof. and Associate Dean Elliot Bendoly, one of several faculty researchers featured at the summit, shared results from recent research he’s conducted on how cutting cycle time in different stages of research and development can help – or harm – market performance.

Businesses can’t ignore the digital revolution and have to decide “if you’re going to be the taxi cab or Uber,” keynote and Mindset Digital CEO Debra Jasper says in her presentation. 

Summit closing keynote Chris Yeh, (Buckeye fan and) co-author of The Alliance: Managing Talent in the Networked Age, argued that companies today need to view their employees less as a family and more as a team, empowered to reach outside to their extended networks to help solve tough challenges. “People are your differentiator,” Yeh said.

For a look at all summit photos, head to our Flickr page.

Want to join us in 2018? We’re back April 10-12 with featured keynote and The Power of Habit author Charles Duhigg.

COE Summit sold out! Waitlist available

This year marks the third consecutive year the Center for Operational Excellence’s Leading Through Excellence summit has sold out – but it’s never quite happened this soon.

The April 11-13 event reached full capacity in early March at more than 400 attendees, fueled by unprecedented early demand from member companies. In recent years, the summit has reached full capacity within a week of event kickoff.

Miss the cut? Here are the basics:

Get on the waitlist: Cancellations happen, and there’s a chance we will be able to offer some seats to waitlisted attendees beginning next week through the end of March. Your best shot at getting into the summit begins with getting on the waitlist.

Your company’s headcount matters: Member companies make up more than 80% of COE summit registrants, and while the event is open to the public, we want to make sure our partners get a fair shot at attendance – particularly those with none or very few registrants. The higher on the waitlist you are, the better shot you have at being granted a seat, but in the interest of fairness to our member companies, you’ll get priority if your company currently has between zero and five registrants currently signed up.

Missing the event doesn’t mean you miss everything: As in past years, any presentation materials from breakout sessions and keynotes that speakers agree to make available will be posted on our password-protected, members-only Digital Content Archive within eight weeks of the event (summit attendees will have access to electronic session materials immediately following the event). Also be sure to check our activity on Twitter: We’re @FisherCOE and will be posting summit tweets using the hashtag #COESummit17.

We’re be reviewing our process for next year: In just four years, attendance for Leading Through Excellence has more than doubled. Recognizing the strong increases in demand we see each year, we’ll be reviewing the admission process for the 2018 event and announcing any changes in the fall.