The rapidly evolving digital world is changing how we communicate, how we process information, and even how we add and network with members in our organizations, raising many questions: Is my LinkedIn profile opening or closing doors? Are my internal presentations truly selling my ideas for change? What can I look at online when hiring | Read more…



Looking back at a storied history that stretches back more than a century, Ryan Arbogast remembers Nov. 1, 2013, as a low point for the company his great-grandfather founded in 1907. Arbogast, fourth-generation president at prosthetic product manufacturer WillowWood, sat anxiously in a Florida courtroom and listened to a judge deliver the most devastating blow | Read more…



Coming off two recent conferences that repeatedly emphasized the importance of “people over process,” I’m reminded again of some words shared by Helen Turnbull, one of the keynote speakers at COE’s spring Leading Through Excellence summit. Turnbull reminded us that “we’re all looking at the world through the eyes of our expertise, but the problem | Read more…



For two methodologies that can drive efficiency and change inside an organization’s information technology ecosystem, Lean and Agile seem to raise a lot of questions as well. Is it an either-or proposition? (No.) Are they one and the same? (No.) Is there a way to leverage both to improve IT effectiveness? (Absolutely.) The Center for | Read more…



A longtime Cardinal Heath employee who’s a familiar face at Center for Operational Excellence events has been presented with the company’s highest honor. Dublin, Ohio-based Cardinal Health, a COE member since 2006, this spring announced that Charlotte Click, manager of manufacturing planning, was one of four winners of the Robert D. Walter Founder’s Award. The | Read more…



With less than four weeks to go before we kick off our second-annual Leading Through Excellence summit, we’ve unveiled the full list of breakout sessions you’ll have the chance to experience throughout the day on Thursday, April 10, and Friday, April 11, in Columbus, Ohio. The full list is available at our website, but here’s | Read more…



The two speakers for the Center for Operational Excellence’s Feb. 14 seminars couldn’t have been from two more different companies, but both emphasized a crucial truth about the journey of process improvement: You’re never too good to learn – or borrow – from others. Take Pittsburgh-based grocery chain and COE member Giant Eagle Inc., whose | Read more…



Time and time again, we see evidence that the companies most successful in driving real, lasting change throughout their organizations are the ones that don’t treat operational excellence as a project – they treat it as a large-scale culture change that’s always a work in progress. We’re thrilled to be featuring for our final quarterly | Read more…



Earlier this month, Shingo Prize-winning author and Master of Business Operational Excellence instructor Beau Keyte wrote a fascinating article on the Huffington Post titled “The Silent Killer of Health Care Transformation: Being Overburdened by Too Many Choices.” This addresses a key concept in lean called “muri,” or overburdening. Keyte defines overburden a phenomenon where equipment | Read more…



Electrified. That’s the best way to describe how our Center for Operational Excellence members and guests left our seminar this past Friday following a rousing, inspiring presentation from Jamie Bonini, general manager of the Toyota Production System Support Center. Bonini powerfully made the case to a crowd of nearly 150 that the guiding principles of | Read more…