by guest author Aravind Chandrasekaran, associate professor of management sciences, Fisher College of Business Anyone who has taught lean principles grounded in the famous Toyota Production System (TPS) to organizations outside the manufacturing industry has – at least once – heard this common refrain: “(Insert industry here) isn’t cars on an assembly line. This doesn’t | Read more…



Culture matters – and the companies that do it right know it pays dividends inside and outside their four walls. This month, four Center for Operational Excellence members made the cut in an annual ranking by Columbus Business First of the Best Places to Work in the Columbus area. These companies scale the heights of | Read more…



The rapidly evolving digital world is changing how we communicate, how we process information, and even how we add and network with members in our organizations, raising many questions: Is my LinkedIn profile opening or closing doors? Are my internal presentations truly selling my ideas for change? What can I look at online when hiring | Read more…



Looking back at a storied history that stretches back more than a century, Ryan Arbogast remembers Nov. 1, 2013, as a low point for the company his great-grandfather founded in 1907. Arbogast, fourth-generation president at prosthetic product manufacturer WillowWood, sat anxiously in a Florida courtroom and listened to a judge deliver the most devastating blow | Read more…



Coming off two recent conferences that repeatedly emphasized the importance of “people over process,” I’m reminded again of some words shared by Helen Turnbull, one of the keynote speakers at COE’s spring Leading Through Excellence summit. Turnbull reminded us that “we’re all looking at the world through the eyes of our expertise, but the problem | Read more…



For two methodologies that can drive efficiency and change inside an organization’s information technology ecosystem, Lean and Agile seem to raise a lot of questions as well. Is it an either-or proposition? (No.) Are they one and the same? (No.) Is there a way to leverage both to improve IT effectiveness? (Absolutely.) The Center for | Read more…



A longtime Cardinal Heath employee who’s a familiar face at Center for Operational Excellence events has been presented with the company’s highest honor. Dublin, Ohio-based Cardinal Health, a COE member since 2006, this spring announced that Charlotte Click, manager of manufacturing planning, was one of four winners of the Robert D. Walter Founder’s Award. The | Read more…



With less than four weeks to go before we kick off our second-annual Leading Through Excellence summit, we’ve unveiled the full list of breakout sessions you’ll have the chance to experience throughout the day on Thursday, April 10, and Friday, April 11, in Columbus, Ohio. The full list is available at our website, but here’s | Read more…



The two speakers for the Center for Operational Excellence’s Feb. 14 seminars couldn’t have been from two more different companies, but both emphasized a crucial truth about the journey of process improvement: You’re never too good to learn – or borrow – from others. Take Pittsburgh-based grocery chain and COE member Giant Eagle Inc., whose | Read more…



Time and time again, we see evidence that the companies most successful in driving real, lasting change throughout their organizations are the ones that don’t treat operational excellence as a project – they treat it as a large-scale culture change that’s always a work in progress. We’re thrilled to be featuring for our final quarterly | Read more…