We live and work in a world of decisions, from the small ones that spark almost imperceptible changes in our daily lives, to the massive ones that can lead to breakthroughs – or catastrophes. But if practice makes perfect, why can even the most experienced leaders make bad decisions – and what can we do | Read more…



For years, the Center for Operational Excellence has created a printed quarterly newsletter that has featured a mix of stories on member company news and success stories, Fisher College of Business faculty research, Q&As with business leaders, and details on upcoming center events. There’s a lot right in that first paragraph – and a few | Read more…



Looking for a great volunteer opportunity that gives you face-time with leaders from a wide range of industries? The Center for Operational Excellence’s second-annual three-day Leading Through Excellence summit will bring together Fisher College of Business faculty, dynamic leaders, and process improvement experts with acute insights into today’s business challenges. We expect this event to | Read more…



Big data. It’s the sea of information inside and outside your organization that’s so vast, and often so unstructured, it’s spawning a multibillion-dollar industry among those with the tools and skills to analyze it. It also has reaped huge benefits for a number of big-name companies, including Target and Amazon.com, among many, many others. These | Read more…



Less than a month from now, bestselling author Chip Heath is heading to Ohio State University to deliver the featured keynote address as part of the Center for Operational Excellence’s Leading Through Excellence summit April 9-11. To shed some light on Decisive, the latest book he wrote with his brother, Dan, here’s a recent Q&A the | Read more…



With less than four weeks to go before we kick off our second-annual Leading Through Excellence summit, we’ve unveiled the full list of breakout sessions you’ll have the chance to experience throughout the day on Thursday, April 10, and Friday, April 11, in Columbus, Ohio. The full list is available at our website, but here’s | Read more…



The two speakers for the Center for Operational Excellence’s Feb. 14 seminars couldn’t have been from two more different companies, but both emphasized a crucial truth about the journey of process improvement: You’re never too good to learn – or borrow – from others. Take Pittsburgh-based grocery chain and COE member Giant Eagle Inc., whose | Read more…



With the Center for Operational Excellence’s Leading Through Excellence summit less than two months away, we’re thrilled to have added the final two site tours we’ll be offering on Wednesday, April 9 – and just in time, as our 10% early bird discount ends today! In addition to audiovisual production company Mills James, lawn and | Read more…



Four months from today, the Center for Operational Excellence will kick off its second-annual Leading Through Excellence summit, a three-day experience designed to develop and sharpen the leadership and problem-solving skills crucial to any organization committed to process improvement. We’re thrilled to open registration for Leading Through Excellence today, kicking off a three-week window where | Read more…



The first- and second-year Fisher College of Business graduate students who attended last Friday’s third-annual Link Symposium didn’t have to wait long to hear sound advice from our panel on lean implementation. Moderating the event was Georgia Keresty, vice president of science, technology, and quality at Johnson & Johnson’s Advanced Sterilization Products. A 30-year veteran | Read more…