The Ohio State University Center for Operational Excellence’s partnership with the Ohio Manufacturing Institute continues with a new podcast featuring recent event keynote and supply chain expert Robert Handfield.
Handfield (pictured, right), who spoke at COE’s Oct. 20 Supply Chain Symposium, sat down with MFG TMW podcast host Kathryn Kelley while in town for the event. Handfield is the Bank of America University Distinguished Professor of Supply Chain Management at North Carolina State University and director of the Supply Chain Resource Cooperative who also co-authored the recently released book The LIVING Supply Chain.
In the interview, Handfield tackles the changes he’s witnessed in his decades studying the global supply chain, chief among them an explosion of data that’s creating serious opportunity – and serious challenges – for companies.
Leveraging that data with today’s technology, Handfield says, can bring real-time visibility that can offer critical insight in an unpredictable world. To get true value from these tools, though, suppliers and customers throughout the chain need to learn how to coexist, Handfield tells Kelley.
“Companies need to work with their partners to solve problems collaboratively – and that’s the only way we’re going to survive,” he says.
COE regularly partners with OMI to bring speakers to Manufacturing Tomorrow. Past COE collaborations have resulted in podcasts interviewing Snap-On Inc. CEO Nick Pinchuk, Executive Director Peg Pennington, and more.
For its first event of the new year, The Ohio State University Center for Operational Excellence is featuring the chief executive of one of Columbus’ iconic consumer brands.
Serving as the 1 p.m. keynote at COE’s Feb. 9 learning and networking session is David Ciesinski (pictured, right), CEO of Columbus-based Lancaster Colony Corp., which owns and produces the Marzetti food brand and many others. Ciesinski, who joined Lancaster Colony as president and COO in 2016, stepped into the top role this past May.
Ciesinski has spent years in the competitive packaged foods industry, including leadership stints at H.J. Heinz Co. and Kraft Foods Group Inc. He’s a graduate of the U.S. Military Academy at West Point and received his master’s degree from Carnegie Mellon University.
In his keynote, Ciesinski will share insights from his decades in leadership roles and offer a look inside a staple of the region’s business landscape that’s growing sales and margins in a transformative time for the industry.
The afternoon keynote will cap a day that begins at 10:30 a.m., when attendees can choose to attend one of three interactive learning sessions run by COE Executive Director Peg Pennington; researcher and sourcing expert John Gray; and Ralph Greco, director of the Nationwide Center for Advanced Customer Insights. After the 90-minute learning sessions, all attendees will converge for a noon networking lunch before Ciesinski’s keynote.
Registration for this members-only event opens Tuesday, Jan. 9.
18 events. More than 60 presentations, workshops, tours and benchmarking opportunities. Countless “a-ha!” moments.
The Center for Operational Excellence’s 25-year milestone was its busiest ever, and plans are in the works for another exciting year of programming designed to connect our members to the latest best practices in process excellence. With the new year just days away, we’re offering a look back at some of our event highlights from 2017 …
January 2017: COE started and ended its year with member Huntington National Bank opening its doors to share how it’s driven transformational change. Huntington hosted the first of four “grassroots” benchmarking sessions, where leaders from more than a dozen COE member companies meet quarterly at a host company to share best practices on a specific topic. Interested in joining the group? Contact session moderator and COE Executive Director Peg Pennington at email@example.com.
April 2017: For its fifth-annual summit Leading Through Excellence summit, COE took hundreds of members to seven different tour sites across the state of Ohio. Here, leaders from member Engineered Profiles show tour attendees best practices in leader standard work, a tour being offered again during the 2018 summit.
April 2017: Buckeyes Football Coach Urban Meyer kicked off the third and final day of COE’s Leading Through Excellence summit, sharing insights from his personal journey and encouraging attendees to always keep a look out for the next great idea: “Always learn. There’s always someone out there doing a great job with something.”
June 2017: How can lean principles apply to a nationally renowned startup culture? And what can big companies learn from it? COE’s popular I.T. Leadership Network series returned with a presentation from Nate Lusher (pictured, left) and Rick Neighbarger from Columbus-based healthcare software company CoverMyMeds. COE is offering a tour of CoverMyMeds’ award-winning headquarters during its 2018 Leading Through Excellence summit.
June 2017: Paula Bennett, CEO of women’s apparel retailer J.Jill, spoke to an at-capacity crowd for COE’s Women’s Leadership Forum series. Bennett, a graduate of Fisher College of Business, recently took the company public, staking out rare territory in the IPO scene: Research has shown that only about 3% of IPOs in the past decade have been led by a female CEO.
July 2017: A pair of summer sessions COE presented in collaboration with three other centers at Fisher kicked off in July with a look at the “talent war,” featuring a presentation from the Brookings Institution on changing workforce dynamics and a wide-ranging panel discussion with human resources leaders from Cardinal Health, Marathon Petroleum, Nationwide and Wendy’s. COE’s collaborative summer sessions will return in 2018 on June 27 and Aug. 8. Stay tuned for programming details.
August 2017: COE’s summer sessions continued with a look at the “Digital Vortex” and how disruptive competitors are shaking up the business landscape for even the most established companies. Cisco’s Jeremy Aston (pictured, above) kicked off the session with a keynote on the company’s research, which has found that, while executives are expecting digital disruption, too few are actively preparing for it.
October 2017: COE’s semi-annual Supply Chain Symposium series held its second event of the year, connecting center member companies with Fisher MBA students pursuing careers in the field. Author and North Carolina State University Prof. Robert Handfield keynoted the session with insights from his latest, The Living Supply Chain.
December 2017: How can we drive cultural change by changing the questions we ask our people? Opening up COE’s final event of 2017, Huntington National Bank EVP and Chief Continuous Improvement Officer Jeff Sturm showed how the organization has instilled leadership behaviors that are helping sustain a years-long cultural change effort. Sturm’s session, along with that of afternoon keynote Tim Judge, is available to stream in full-length and “ShortCut” versions on our members-only website.
How can we drive the results we get as leaders by changing the questions we ask?
What does it mean to be a leader of vision, of purpose?
The Center for Operational Excellence explored these critical leadership questions in its final event of year on Dec. 8, featuring keynotes from a top leader at Columbus’s Huntington National Bank and a renowned management researcher who recently joined the faculty at The Ohio State University Fisher College of Business.
Both keynote addresses from Jeff Sturm, Huntington’s executive vice president and chief continuous improvement officer, and Tim Judge, Joseph A. Alutto Chair in Leadership Effectiveness, are now available in the Digital Content Archive of COE’s members-only website in their full versions, along with their presentation decks and a 15-minute video cut. The latter version – dubbed “ShortCuts” – is part of a new member benefit being rolled out throughout 2018, in which notable COE presentations will be available in a shorter format, suitable for breaks or team “lunch and learn” discussions.
Access all of these versions in COE’s Digital Content Archive by entering your unique, validated member username and password (Don’t have one yet? Get that here). The Digital Content Archive, which includes more than 100 past presentations, is just one part of the broader Members Only site, which also offers:
Exclusive access to session livestreams;
PDF presentations from COE’s annual Leading Through Excellence summit; and
The Ohio State University Center for Operational Excellence is heading into the new year with a new member on its core team.
Krista Barezinsky (pictured, right) joined COE in December as its member relations manager. In her role, Krista leads efforts to ensure the center’s nearly 40 partner companies receive maximum value from their membership, whether engaging with Fisher College of Business faculty and students or connecting with other member companies to share best practices. Krista also will play a role in member recruitment and coordination of COE’s event roster, leading planning for its Women’s Leadership Forum series and managing Leading Through Excellence summit sponsor and vendor engagement.
Krista joins COE from Columbus-based Event Marketing Strategies, where she served as an account coordinator and oversaw the implementation and sales process for more than 60 corporate partners at the Ohio State Fair and Arnold Sports Festival, two of the largest events in Columbus. She graduated from Ohio State with a bachelor’s degree in communications and currently serves in a volunteer capacity as keynote committee co-chair for Columbus’ Women for Economic & Leadership Development (WELD) organization.
“We’re thrilled to have Krista join our center at an exciting time in its history, having just celebrated the 25th anniversary of our founding and the fifth anniversary of our summit,” said COE Executive Director Peg Pennington. “Our members will benefit from having a central point of contact for accessing the vast resources available in our operational excellence ‘ecosystem’ here at Fisher and in the business community.”
In her role, Krista is part of COE’s core operations team, which includes Pennington; Matt Burns, associate director of marketing and communications; and Jackie McClure, administrative associate. COE also has a number of Fisher faculty researchers and industry experts who serve as center associate directors.
Matt Wald runs an organization founded by a group of seven pillars of Columbus’ business and research scene, but some of the biggest challenges they’re facing are formidable for any company, no matter the size or legacy.
It was their desire to collaborate and drive innovation speed that formed the Columbus Collaboratory three years ago, beginning a journey Wald, the organization’s CEO, traced at an November meeting of COE’s I.T. Leadership Network series. Wald’s keynote – an exclusive glimpse inside a company pursuing leading-edge innovation to solve critical business challenges – offered insights on the value of cross-industry collaboration and took a closer look at what’s causing innovation “drag” for companies, holding them back from unleashing the capability they need.
“We’re focused on creating a high-speed, low-drag environment,” Wald said.
The Collaboratory dubs itself a “rapid innovation company” backed by COE members American Electric Power Company Inc., Cardinal Health Inc., Huntington Bank and Nationwide, along with research giant Battelle, retail icon L Brands and OhioHealth Corp. What brought them together? The fact that the promise of advanced analytics, the imperative of cybersecurity, and the burning need for top tech talent weren’t just an insurance issue, or a utilities issue, or a healthcare issue. They all faced these challenges and opportunities – and they knew they had to collaborate to tackle them.
Armed with $4 million from each company and a $5 million Ohio Third Frontier grant, the Columbus Collaboratory launched in 2014, with Wald stepping in the following year as chief executive.
Wald said the Collaboratory is uniquely positioned to observe how companies are executing corporate innovation and – when it occurs – help fight innovation drag. By virtue of their size and success, Wald said, large organizations have excellent abilities to manage cost, manage risk and roll out technology.
“These are great things that make them successful – but they also oppose changes to the status quo,” Wald said.
Over time, the Columbus Collaboratory has worked with its founding members to build a growing library of intellectual property from which they can draw, and also moved a small handful of its innovations to market. Its work has ranged from an app that accurately predicts wait times across OhioHealth’s urgent care network to emergent solutions geared toward fighting the ever-present, ever-shifting threat of cyberattacks.
What can other companies learn from the Collaboratory’s journey? For one, Wald said, collaboration “is easy to say but harder to do. It turns out you need to fit the form of collaboration to the purpose. One size does not fit all.”
Companies of all sizes also can learn from the rapid prototyping approach the Columbus Collaboratory is wielding as it tackles challenges for its partner organizations, Wald said.
“Think of innovation as a portfolio of incremental and transformational projects,” Wald said. “Small improvements can make a huge impact.”
Looking to take your networking opportunities with students through the Center for Operational Excellence to the next step?
COE has rolled out a new benefit for members: Resume books of first- and second-year Fisher College of Business MBA students specifically focused on pursuing careers in operations. The inaugural 2017-18 edition includes 16 first-year MBA students’ resumes and 11 second-year MBA students.
Fisher’s Office of Career Management has fielded the resumes, which are housed on COE’s Members Only website (just click the “Download MBA resume books” button and, if you haven’t already, log in and/or create a COE username).
How does it work? We recommend considering first-year MBA students for project and/or internship opportunities. Second-year MBA students are candidates for full-time employment. If you find a candidate you’re interested in from either resume book, feel free to reach out to them directly.
Have any questions and/or needs regarding hiring/recruitment? Contact Jamie Mathews-Mead in Fisher’s Office of Career Management at firstname.lastname@example.org.
Resumes currently on the website will remain there through the spring of 2018, with a new round posted each fall.
The resume books are one of a number of features on COE’s members-only website. There, you have access to dozens of past event recordings, COE summit breakout session slides, and the portal that offers livestreaming of upcoming events.
Karen Martin, president of The Karen Martin Group and author of The Outstanding Organization, will open the second day of the summit on Wednesday, April 11. Martin, a renowned expert on process excellence and sought-after speaker, will be sharing insights from her forthcoming book, Clarity First. The day before her keynote, Martin will be hosting a half-day workshop that takes a deeper dive into the Clarity First concepts.
In Clarity First, Martin contends that a lack of clarity costs companies, educational institutions, government agencies, and nonprofits billions of dollars a year. Beyond the red ink, this lack of clarity also inserts unnecessary risk, drains organizations of energy, and causes customers to question whether the organization can deliver value. Drawing from the book, set to be released in January, Martin will show how organizations can use clarity to unleash potential, innovate at higher levels, and solve problems more effectively.
On COE’s summit keynote roster, Martin joins Charles Duhigg, the Pulitzer Prize-winning, New York Times bestselling author of The Power of Habit and Smarter Faster Better. Member registration for the April 10-12 event opens Dec. 11, while non-member registration opens Jan. 1, 2018.
Martin has a rich history in quality and process, having started her career as a scientist and, later, director of quality improvement for an organization that managed healthcare for 22 million people. She also served as director of the Institute for Quality and Productivity at San Diego State University, where she oversaw the university’s sell-out Lean Enterprise and Quality Business Practices programs.
As a consultant, Martin is known for her keen diagnostic skills and rapid-results approach. A skilled change agent, she builds energy within work teams by helping them focus an organization’s key performance goals—faster delivery of higher quality products and services at lower cost—while simultaneously building organization-wide problem-solving capabilities and boosting employee engagement.
Martin’s 2012 book, The Outstanding Organization, won the Shingo Research Award and Professional Publication Award. She’s also the co-author of Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation, The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments and Metrics-Based Process Mapping: An Excel-Based Solution.
Additional keynote announcements for the 2018 summit will be made on Dec. 8 and into early 2018.
Jeff Sturm knows leaders need the answers these questions get. He also knows there’s a better way to ask.
“’When will this get done’ is a legitimate question,” said Sturm, Huntington’s Chief Continuous Improvement Officer, “but if you ask it over and over – and at the wrong time – you’re going to drive the wrong behavior.”
Changing leadership behaviors – starting with how they ask questions of their people – is a key component of a wide-ranging operational excellence transformation rounding out its fourth year at the Columbus-based bank, a stalwart among Midwestern financial institutions with more than $100 billion in assets. Sturm stepped in to lead the bank’s formal effort to build a culture of continuous improvement as it launched in 2014, and he’s appearing as a keynote on Dec. 8 for a seminar hosted by The Ohio State Center for Operational Excellence, where the bank has been a member since 2011. Registration for the event, open exclusively to employees of COE member companies, is open now.
Looking back at the early days of the initiative, Sturm said part of the foundational work was in communicating what the culture change wouldn’t be.
“Most people’s perception of continuous improvement was two things: this very rigorous Six Sigma orientation, and that everything was about expense reduction,” Sturm said. “Really, we wanted to help better equip our employees to have more formality around their problem solving to help in the day-to-day.”
The road map driving Huntington’s continuous improvement efforts is a three-pronged strategy that aligns employees on establishing cultural behaviors, creating capable colleagues and delivering results. That’s operationalized, Sturm said, as “making great, customer-centric, process-focused, data-driven decisions.”
A sustained continuous improvement capability, Sturm said, is critical to what the bank has achieved – and what’s in store.
“Our team has really focused on making sure we’re helping creating a culture where our people are able to identify and take advantage of opportunities because of that growth,” Sturm said.
Learn more about Huntington’s operational excellence journey on Friday, Dec. 8, when Sturm’s 10:30 a.m. keynote will be followed by a presentation on keys to visionary leadership from Tim Judge, the executive director of the Leadership Initiative at Fisher College of Business and a top-ranked researcher in the field.
Have a story of transformational change at your organization you’d like to share? Have research-based insights that can help business professionals develop their leadership or problem-solving skills?
The Ohio State University Center for Operational Excellence is accepting proposals for breakout sessions at its 2018 Leading Through Excellence summit, set for April 10-12 at the Fawcett Center on Ohio State’s campus. For attendees, the 25 breakout sessions to be offered at the event – spread across April 11 and 12 in five 60- and 75-minute blocks of five concurrent sessions – allow them to customize their summit experience to choose the topics that fit their interests and best align with their personal and organizational goals. For presenters, the sessions offer the chance to share best practices and make connections with hundreds of business leaders.
As with past summits, COE is building its breakout session offerings to represent a mix of “case studies” taking place inside member and non-member companies; actionable insights from researchers; and best practices from thought leaders in the world of operational excellence. Topics are to be broadly focused on one or more of the following subject matter areas:
Industry disruption (technology, trends)
Lean deployment best practices (tools, techniques, behaviors)
While COE will still be recruiting a number of breakout presenters outside this process, between five and 10 sessions will be drawn from submitted proposals. All session presenters receive complimentary admission to the summit.
Think you’re ready to submit a proposal for a breakout session on April 11 or 12? Have the following information ready about yourself and your presentation:
a) Contact information
b) Proposed title
c) Key challenge/trend the presentation addresses
d) A few sentences on the content you plan to cover;
e) Key “takeaways” attendees will receive at your session.
We’re also interested in past presentation experience, with video links welcome and encouraged.
Presentation proposals will be reviewed and accepted on a rolling basis, and all those who submit proposals will be notified of their status by Jan. 15, 2018, at the latest.
To view the proposal form and begin the submission process, click here.