With less than four weeks to go before we kick off our second-annual Leading Through Excellence summit, we’ve unveiled the full list of breakout sessions you’ll have the chance to experience throughout the day on Thursday, April 10, and Friday, April 11, in Columbus, Ohio. The full list is available at our website, but here’s | Read more…



The two speakers for the Center for Operational Excellence’s Feb. 14 seminars couldn’t have been from two more different companies, but both emphasized a crucial truth about the journey of process improvement: You’re never too good to learn – or borrow – from others. Take Pittsburgh-based grocery chain and COE member Giant Eagle Inc., whose | Read more…



Time and time again, we see evidence that the companies most successful in driving real, lasting change throughout their organizations are the ones that don’t treat operational excellence as a project – they treat it as a large-scale culture change that’s always a work in progress. We’re thrilled to be featuring for our final quarterly | Read more…



Electrified. That’s the best way to describe how our Center for Operational Excellence members and guests left our seminar this past Friday following a rousing, inspiring presentation from Jamie Bonini, general manager of the Toyota Production System Support Center. Bonini powerfully made the case to a crowd of nearly 150 that the guiding principles of | Read more…



The Center for Operational Excellence’s Leading Through Excellence summit is a little more than 30 days away and we’re selling seats at a rapid clip. If you haven’t pulled the trigger on registering just yet, we’re recommending you act fast as parts of the event are selling out. As of this week, three of the | Read more…



The Center for Operational Excellence entered its 21st year of existence in 2013, but it’s unlikely this year will be anything like what you’ve experienced before. At the top of the list for why is our Leading Through Excellence summit, which begins in little more than three months and marks the first-ever multi-day event for | Read more…


Show me what you got

January 20, 2012 - | | Comment


I got my first real taste of old-fashioned, machismo-fueled negotiation when I wrecked my car earlier this year. Thankfully, I wasn’t the driver to blame, wasn’t hurt and was driving a 15-year-old parental hand-me-down I secretly wished would suffer that fate. Nonetheless, one totaled vehicle meant finding another with a settlement check from an insurance | Read more…



Even if many of the speakers who come before COE members have lean-transformation success stories to share, all of those tales have to start with some gory details about problems at their organizations. In the spirit of quid pro quo, I’d like to share one of ours and fill you in on what we’re doing | Read more…



Attendees of last Friday’s professional development meeting hosted by the Center for Operational Excellence can thank the executives from Cardinal Health Inc. and Starbucks Corp. for the insights they carried into the office Monday. Those of us at COE owe them gratitude for a pair of touches outside the norm for our programming that proved | Read more…



Life brings bad problems and good problems, and the Center for Operational Excellence is happy to be right in the middle of a very, very good one. To put it quite simply, we’ve grown our membership base at such a steady clip that a group once numbering four in 1992 has hit 34. This has | Read more…