The two featured speakers at the Center for Operational Excellence’s upcoming quarterly seminar might be from two wildly different industries, but they’re both bringing stories that illustrate a stark truth about the world today: The rules of the game are changing, and standing still isn’t an option. COE on Friday, Feb. 13, is hosting from | Read more…



“Bullet-proof” and lean: Is it possible? In managing the business relationships that flow downstream to the customer, companies are honing their risk management practices to reduce vulnerability and bolster continuity. Battling risk, however, often leads to built-in redundancies and other measures that run counter to lean principles. How, then, can an organization with a legacy | Read more…



Looking back at a storied history that stretches back more than a century, Ryan Arbogast remembers Nov. 1, 2013, as a low point for the company his great-grandfather founded in 1907. Arbogast, fourth-generation president at prosthetic product manufacturer WillowWood, sat anxiously in a Florida courtroom and listened to a judge deliver the most devastating blow | Read more…



The United States’ supply chain network is trailing other countries in tracking its environmental impact and readying for the risks posed by climate change, according to a new report. London, England-based nonprofit CDP this week released its annual supply chain sustainability report, which surveyed more than 3,000 suppliers around the globe on a number of | Read more…



Of all the words that might come to mind when describing a great workplace, Rich Sheridan has built a national reputation on one that likely wouldn’t top the list: Joy. Nearly 15 years into his tenure as the leader of Ann Arbor, Mich.-based Menlo Innovations, Sheridan is now a sought-after speaker on the national scene | Read more…



As more industries turn to lean principles to drive gains in productivity and increase cost savings, a longstanding partnership at The Ohio State University Fisher College of Business is expanding to match a burgeoning need for know-how. Fisher College of Business and Shelton, Conn.-based Productivity Inc. this week announced the launch of the Lean Manager | Read more…



Coming off two recent conferences that repeatedly emphasized the importance of “people over process,” I’m reminded again of some words shared by Helen Turnbull, one of the keynote speakers at COE’s spring Leading Through Excellence summit. Turnbull reminded us that “we’re all looking at the world through the eyes of our expertise, but the problem | Read more…



A new healthcare-efficiency collaboration between The Ohio State University Fisher College of Business and Cardinal Health Inc. is driving results for participating hospitals just months into its launch. The Academy for Excellence in Healthcare recently released two “white paper” reports from hospital systems that have participated in the program, which started early this year and | Read more…



Time and money are in short supply these days for companies seeking to build a long-term problem-solving culture and keep up with a frenzied short-term workload, but sometimes it’s necessary to hit “pause” before launching forward. The Center for Operational Excellence once again is offering a low-cost, high-value opportunity for companies around the country to | Read more…



Connecting far-flung employees – across an office or across the globe – is becoming an increasingly common challenge for companies of any size. A number of organizations have turned to technological solutions for town halls, top leadership updates and team meetings – but how can they ensure communication leads to results and isn’t lost along | Read more…