Congratulations to Center for Operational Excellence member Wexner Medical Center for ranking among the nation’s best hospitals and cracking the top five in Ohio in the latest ranking from U.S. News and World Report!
Among Ohio’s 225 hospitals, U.S. News ranked The Ohio State University’s medical center fourth, the highest ranking among Columbus-area hospitals and just behind Cincinnati’s Bethesda North Hospital (no. 3), University Hospitals Case Medical Center of Cleveland (no. 2), and the no. 1-ranked Cleveland Clinic. Wexner Medical Center was one of only 11 nationally ranked hospitals in the state.
The nearly 1,000-bed Wexner Medical Center received its highest specialty ranking at no. 15 nationally for Ear, Nose and Throat. Four other specialties made the national rankings: Cancer, Cardiology and Heart Surgery, Nephrology and Urology. A scant 3 percent of hospitals nationwide had even one of 16 specialties rank nationally.
Patient satisfaction rankings for Wexner Medical Center exceeded the national average this year, with 80 percent of patients giving the hospital the highest or very high rankings, compared with 70 percent across the U.S. Patient experience is an increasingly important component of government reimbursements and incentives , which were tied largely to clinical outcomes in the past.
The annual U.S. News rankings are calculated using a combination of hard data on patient safety, mortality rates and other factors in addition to a reputational survey of physicians. Visit the U.S. News site to learn more about the national or Ohio rankings.
Fisher College of Business Associate Professor John Gray in a column for our sister center The Risk Institute tackles the looming threat of the “100-year event” for a company’s supply chain, which could range from a tsunami to a nuclear disaster or factory fire.
The problem with these so-called 100-year happenings, he writes, is that they can come around a lot more often for companies with global reach. A company operating in 30 independent regions, for example, has a more than one-in-four chance of having a 100-year event in any given year.
Prof. Gray looks at a recent supply chain disruption for COE member Greif Inc., an industrial packager that shut down a plant in Turkey after a takeover by alleged political radicals. Greif, it’s important to note, has a well-structured risk management system in place, reinforcing the notion, Gray wrote, that “you can do everything right and will still experience adverse events.”
Adding to the continued growth and diversity of the Center for Operational Excellence, specialty fashion retailer Nordstrom Inc. has become its newest member.
Seattle-based Nordstrom was founded as a shoe business in 1901 and has grown into one of the leading specialty fashion retailers in the nation with more than 250 stores and a vibrant e-commerce business. The company employs about 62,500 full- and part-time workers and recorded nearly $12.2 billion in revenue in its last fiscal year.
Nordstrom joins COE as it begins its operational excellence journey in its back-office operations. As a retailer entering this process improvement space, the company is ahead of the curve for its industry, said COE Executive Director Peg Pennington.
“It’s tremendously encouraging to see a retailer such as Nordstrom making a firm commitment to operational excellence,” she said. “The industry provides many opportunities for transformational change, and we look forward to partnering with Nordstrom.”
Even the best organizations don’t see outside their four walls sometimes, and those in search of the big picture often turn to value-stream mapping.
As a tool in the lean transformation arsenal, value-stream mapping is a tried-and-true approach to finding bottlenecks, redundancies and other problems in the product or service’s journey to the end customer. What far too few companies realize, however, is that value-stream mapping can be a great catalyst for changing leadership behavior to support and sustain a lean culture.
So once the value-stream mapping skills are learned, how can companies make that crucial leap to leverage them for transforming leadership thinking? COE is thrilled to welcome award-winning author and renowned speaker Karen Martin to campus on Friday, Aug. 15, to share her perspective on how it’s done in an exclusive members-only event.
Karen leads The Karen Martin Group Inc., which has been working with organizations to achieve both large-scale business transformation and more process improvement for more than 20 years and has specialized in lean management practices since 2000. Most recently, Martin is the co-author of Value Stream Mapping, the book she’ll be presenting on in August that lean turnaround legend Art Byrne has called “the new bible for value stream mapping.”
Karen is speaking from 10 a.m. to noon in Pfahl Hall at the Fisher College of Business as part of the school’s annual reunion of students in the Master of Business Operational Excellence program. COE members who attend the event will get a chance to network with alums of the one-year master’s program and, in a post-presentation event co-hosted by Barnes & Noble, purchase Value Stream Mapping and/or The Outstanding Organization and stick around for a signing.