There’s a recent story in the New York Times that’s about as inspiring as it gets in the world of continuous improvement. Mona El-Naggar writes in the Times’ city section about how the Food Bank for New York City is serving the needy faster and more efficiently, with remarkable improvements visible from the kitchen to | Read more…



Center for Operational Excellence member Mills James has hit the jackpot. The audiovisual production company, which joined the center last year, recently announced that it’s setting up shop in Cleveland thanks to a new contract with the Ohio Lottery to produce telecasts of its daily and weekly drawings (check out specifics of the deal in | Read more…