With less than two months to go before the Center for Operational Excellence stages its first-ever multi-day summit, we’re on the lookout for undergraduate and graduate students who want to be a part of the event. Up for grabs are multiple two-hour volunteer slots at the Leading Through Excellence event, which takes place April 10-12. | Read more…



Case studies. Plant tours. Simulations. Bestselling The Power of Habit author Charles Duhigg. The list of reasons you should sign up for COE’s first-ever Leading Through Excellence summit is already long. We’re going to add a few more reasons, and one of them is none other than the bow tie-clad leader of our esteemed institution. | Read more…



You’ve probably heard the word “kaizen” used by organizations that have recently started their lean journey or even have been on it for a while. If you have, it’s possible the term was being misused, says Beau Keyte, Shingo Prize-winning author of The Complete Lean Enterprise and a guest lecturer for our MBOE program. For | Read more…



Value stream mapping has been widely used in the manufacturing industry to understand flow. Our MBOE students learned how value stream mapping can be effectively used in a pharmacy setting using a case based on Giant Eagle’s pharmacy, authored by Gary Butler, pictured. One of the many things that the case addresses is the question | Read more…



With the theory of value stream mapping internalized, our MBOE program’s health-care cohort traveled to Ohio State’s Wexner Medical Center while the industry cohort headed to Center for Operational Excellence member Tosoh USA Inc.  A key step before launching a value stream mapping exercise is to go to the gemba. You can’t really map a | Read more…