This edition of Think OpEx features a guest blogger: Tom Paider, an AVP and build capacity leader at COE member Nationwide Insurance. Paider, also a graduate of Fisher’s MBOE program, gives an inside look at the lean transformation that took place in Nationwide’s IT division. In part one of my blog about Nationwide’s Lean IT | Read more…



Fisher Senior Lecturer Mrinalini Gadkari is breaking down a recent week in the life of Fisher’s Master of Business Operational Excellence program. Today is the final installment. The Fisher College of Business adds to its already stellar slate of instructors for the MBOE program with major players in the lean world. Here’s a snapshot of | Read more…



Fisher Senior Lecturer Mrinalini Gadkari is breaking down a recent week in the life of Fisher’s Master of Business Operational Excellence program. Stay tuned this week for more.  Lynn Kelley, VP of continuous improvement at Union Pacific, recently challenged students with two really interesting questions: If complexity is so bad from a lean perspective, why | Read more…



Fisher Senior Lecturer Mrinalini Gadkari is breaking down a recent week in the life of Fisher’s Master of Business Operational Excellence program. Stay tuned this week for more.  You’ll hear time and time again that no truly successful lean transformation can take place without leadership that’s on the same page. So what kinds of leaders | Read more…



Fisher Senior Lecturer Mrinalini Gadkari is breaking down a recent week in the life of Fisher’s Master of Business Operational Excellence program. Stay tuned this week for more.  Prof. Gary Butler emphasized the importance of creating a link with lean tools, systems and principles in creating and sustaining culture change. Most companies, he said, are | Read more…



This edition of Think OpEx features a guest blogger: Tom Paider, an AVP and build capacity leader at COE member Nationwide Insurance. Paider, also a graduate of Fisher’s MBOE program, will give an inside look at the lean transformation that took place in Nationwide’s IT division. You’ve probably heard talk about the need for management | Read more…



When the Center for Operational Excellence hosted Taco Bell COO Rob Savage on campus last month, he told the crowd it’s important to never feel stitched into one line of work. “You have a lot of skills you can apply to different industries in different situations,” Savage said. He would know. A graduate of Ohio | Read more…


The waste in your walk

October 11, 2012 - |  Tagged | Comment


Hospital administrators do a lot of hang-wringing over long turnaround times for procedure and operation rooms. They not only can’t get enough procedures done, but they have surgeons waiting around, twiddling their thumbs while rooms are getting prepared for the next patient. If several procedures in a 12-hour shift are scheduled and each one takes | Read more…



It’s a term I use, sometimes frivolously, in my marketing and communications strategy. It’s a pillar of business-speak. It’s at the heart of the question that could kill the next proposal you put before your boss: “What’s the ROI?” In lean transformations, many of you know this question is tougher to answer. Real, sustainable change | Read more…



Making the effort to understand and better serve your customer is the first step in the right direction. From there, it’s very easy to go wrong. I’d like to share a few examples of how lean thinking works – and where it can go off the rails. A hospital I recently visited had conducted a | Read more…