The arc of Gail Marsh’s personal and professional life is part success story and part cautionary tale – and she’d acknowledge that as much as anyone. Gail was gracious enough to share that story as part of a regular series of women’s leadership breakfasts the Center for Operational Excellence hosts, sparking a discussion with nearly | Read more…


The 411 on 5S

April 24, 2012 - | | Comment


and execution: Select a team: Selecting the right team members makes a huge difference when planning a 5S event. If the frontline staff works in shifts, ensure you have representation from each shift. You can communicate the changes via email or in person but it doesn’t have the same impact. A staff member coming in | Read more…



How do you define a good doctor? Is it one known to have never made mistakes or one who made them, learned from them and got better? This came to mind as I was watching a video where Dr. Brian Goldman, an emergency room physician in Toronto and host of CBC Radio’s White Coat, Black | Read more…



Call it human nature, but there are few feelings in the world better than the relief of exoneration, in matters big (a courtroom comes to mind) or small (a fender-bender comes to mind). We all hope for it and that connecting of the dots, that sudden calming of a fast-beating heart is hard to beat. | Read more…



It’s impossible to sum up all the great content we covered with our Master of Business Operational Excellence and MBOE Healthcare students on campus last week, so let’s settle on some worthwhile tidbits that could help you in your organization: Share with the rest of the class. Drew Locher, Shingo Prize winning author, challenged the | Read more…



Matt Burns The Center for Operational Excellence earlier this week hosted a kickoff event for the IT Leadership Network, a new subgroup of COE you’ll be hearing more a lot more about in the future. While turnout – for an offsite event at Nationwide Insurance – was great at nearly 200 people, I was equally | Read more…