If any of you watch CBS Sunday Morning and live in Columbus, chances are you paused mid-coffee sip this past edition during a five-minute segment on the capital city. The five-minute piece, which you can watch in its entirety here, starts with a look at how Dublin-based Wendy’s tests its new products, pointing to the | Read more…



An interview I conducted a few weeks ago with an executive at British temporary power generation company Aggreko was a little more complicated than your standard call. David Campbell, who worked with a team on a remarkable project you’ll read about soon in our newsletter, was on assignment in Africa for Aggreko, a Center for | Read more…



I never fail to be reminded that lean thinking makes sense anywhere – and everywhere. The latest occasion was at a friend’s house a few weekends ago making an Indian bread called paratha. I had made them in the past, but this was the first time it really registered to me as a process. Just | Read more…



Like many great innovations, Center for Operational Excellence member Huntington National Bank is adding a lean flourish to some of its customer interactions in a way that begs the question: Why hasn’t it always been like this?        The bank this week announced a deal that links Ohio State University student ID cards with some checking | Read more…



Understanding setup time in the manufacturing world is easy: A machine makes products with different specifications, and parts must be changed to meet those. The time you take to make those changes is setup time. The more setup time, the more wasted time and resources. Lean companies focus on reducing changeover times to make a | Read more…