It’s not uncommon to blame other departments or people for the inefficiencies in your own processes. While working on process improvement projects, I’ve heard it all: “It’s the doctors who are the problem,” “Finance just gets paid to make things difficult for us,” “It’s the emergency department’s fault.” The sterile processing department at OhioHealth Corp. | Read more…



As a journalist, I was taught to eschew jargon and cut to the heart of the matter, sending corporate buzzwords like “synergy” to the trash bin along with serial commas. I’m pre-emptively asking for forgiveness, then, as I describe the great things that went on in a recent Center for Operational Excellence-sponsored event. If our | Read more…


Break out the bubbly

February 21, 2012 - | | Comment


It’s a point of pride at the Center for Operational Excellence that we’re able to maintain a strong link between our industry members and the inner workings of the Fisher College of Business as an educational institution. That’s accomplished in part by staffing our center with Fisher faculty who work closely with our students and | Read more…



How many times have all of us gotten that bright idea, mapped it out in our minds or on paper and then watched in horror as its real-life execution goes terribly wrong? When it’s a romantic dinner or a driving shortcut, all that’s lost in the process is a little dignity. When it’s an entire | Read more…



Students in Fisher’s Master of Business Operational Excellence Healthcare cohort spent four days last week at the Thedacare Healthcare System in Appleton, Wis., as part of the year-long program. Senior lecturer Mrinalini Gadkari was on the scene for daily recaps. Any of our MBOE students wondering how the landmark Toyota Production System could apply in | Read more…



Students in Fisher’s Master of Business Operational Excellence Healthcare cohort spent four days last week at the Thedacare Healthcare System in Appleton, Wis., as part of the year-long program. Senior lecturer Mrinalini Gadkari was on the scene for daily recaps. Ever think about how much time you spend, and often waste, in meetings? Let’s do the | Read more…



It’s a common occurrence but a sad fact of life in the business world: Lured by cheaper wages and less red tape, a company uproots U.S. manufacturing operations and sends them to China or another country in an effort to cut costs. Harry Moser has made a crusade out of asking those companies a simple | Read more…