Learning Cultural Intelligence (CQ) - Core vs. Flex
The other day in my International Marketing Strategy class, we watched a Ted Talk that really spoke out to me. It was called "Cultural Intelligence: The Competitive Edge for Leaders" spoken by Julia Middleton. In the beginning, Julia defines cultural intelligence as "the ability to cross borders and boundaries between different cultures, and actually thrive in doing so and love doing it and never want to not do it". Julia grew up in the time where IQ meant everything, where it was considered crucial. Then, EQ (Emotional Intelligence) came around and people realized that it would be good for leaders to have this trait as well. However, people who are "good with people", may really just be good with people who are like them. That is where CQ (Cultural Intelligence) comes into play: "the ability to work with people, and lead people, who are not like you".
Julia went around the world, studying and interviewing people who she thought to have a good amount of cultural intelligence. Through her conversations, she found one large thing in common: "They had sort of figured out which bits of them was core, and which bits of them was flex". By core "bits", Julia means the behaviors, values and beliefs that are absolutely crucial to you being who you are, and a part of you that you are not willing to change. By flex bits, Julia means everything else that you are willing to compromise, or be flexible about. She states, "The more core you are, the more people trust you. The more flex you are, the more people trust you". By this I believe she means that one needs to find a good balance, and that balance is what people who obtain cultural intelligence have found. For example, a salesperson is extremely flexible, and you lose all parts of your core and no one trusts you. And then, as Julia mentions, you have people like your grandparents, who are so set in their core that they refuse to be the least bit flexible.
Julia stated that cultural intelligence is found on the line between one's core and one's flex, and it moves from learning new things, gaining new experiences, and meeting new people. This video really got me thinking about which parts of me are core, and which parts are flex. I thought about my life, and my culture, and I tried and am still trying to figure it out. I think it will take a long time, if not forever, for someone to truly figure out where they stand because like Julia says, the line is always moving based on the things you learn and the people you meet.
Being abroad, I completely see how this video connects with my life. I have met people from all over the world, and not only met them but have held conversations, been involved in group projects, and traveled with these people of different backgrounds. There are parts of me I have and still need to adapt in order to get things to go smoothly when I work with people from other cultures.
With that, I am talking about the part of the video where Julia mentions knots in the core. We all have knots: parts of our supposed core that are based on PRE-judgement, rather than judgement. These are things we should push at and work on changing about ourselves. They might not be pretty, but I feel like that's the point. For example, something I know I need to work on is my emotional resilience. When coming abroad, I thought that I had a pretty good grip on the things that would be difficult: the language barrier, the bureaucracy, the new school system. However, I did not think about preparing myself for how to react when difficult things are occurring. This is emotional resilience, the ability to bounce back and be okay when something is extremely frustrating and difficult. I have bounced back, but there are situations that I know I could have been more flexible and less reactive about.
An important part of the Ted Talk was where CQ comes from: "Everyone assumes that CQ comes from understanding other people's cultures, but you really have to understand your own" (Middleton). Julia is so right about this point. She talks about the need to understand how your culture helps you versus hinders you, how it could open doors or close them, when your culture causes other people problems, and when your culture causes you to miss opportunities. To quote myself from my application, I thought one of the most important things was for me to "experience new cultures, learn about different backgrounds, and immerse myself in these cultures". However, I now realize that the most important thing I am doing here, aside from learning about other cultures (which of course is still important), is learning who I am and how my culture, my core and my flex, affect my life and the people around me.
It is actually extremely complex, because when I think about the many things that I thought I was flexible on, it turns out that in some situations here I have found these things as "knots" in my core: they are things I want and aim to be flexible about, but I am currently not there yet, like my emotional resilience for example. It also turns out that when thinking deeper, things that I thought were in my core are actually things that I am quite flexible on. The biggest example of that I can think of is my Judaism. Being Jewish has always been one of the most important parts of me. I grew up in Cleveland, in an amazing Jewish community, that gave me so many opportunities I am grateful for. While being Jewish is something I hold very close, this video has made me think about the fact that yes, I am Jewish. Yes, this is important to me, and a part of me that I will not change. But, Judaism is actually one of the most flexible religions in the world. For instance, I personally do not think I believe in God, or in a lot of the things that supposedly happened back then, but Judaism still accepts me as a Jew. I am flexible to new opinions that go along with Judaism, and my thoughts and beliefs about it are always changing. So while being Jewish is something in my core, something that makes me who I am, I am still quite flexible about my beliefs through my religion.
I am beyond grateful to have seen this video while being abroad, and to be able to relate it to my everyday life here in Strasbourg, France. I feel as though I am much more aware of my personal strengths and weaknesses, and what I need to work on in order to become more culturally aware and to gain cultural intelligence. I know that the journey to having cultural intelligence is not easy, and will take a long time, but I think it is so important to be open to changing things about yourself, while also realizing what you are not willing to change in order to be who you are.