This week, we went out to dinner to a local African chain called Spur. Spur is very similar to the US chain Chilis and serves basic staples such as burgers, steaks and ribs. Our server suggested that we try the burgers. Being that we were hungry and looking for something easy and quick, we agreed. Note the word “quick”!
About 30 minutes later, we heard a bell ding and noticed our order sitting in the window, waiting to be collected by our server. She, however, did not notice, and we waited another five minutes before she finally brought our food. We quickly ate our meal, had our plates promptly cleared from the table and then proceeded to wait for another 45 minutes before we finally walked to the front of the restaurant to ask for our bill. It then took the staff another five minutes to locate our server, identify who had what meals, and then pay for our food. With process improvement on our minds from a long day’s work, needless to say, we were less than impressed by the staff and their inability to understand our needs and meet our demands. Unfortunately, this level of service seems to be a standard in the food service industry and is one thing that we are looking forward to leaving behind when we return to Ohio at the end of the week.
To conclude our time in Botswana, we enjoyed two fun activities in Gaborone. For lunch, one of the sales team members took us out to a local establishment which specializes in Setswana specialties. We tasted dishes like Guinea Fowl Stew and Goat Seswa with dumplings, pap, rice and a local kind of salad. After lunch, we went to a craft store where we were able to buy souvenirs made by local craftsmen. Then, for dinner, we took our project sponsor and Barclays project lead out to an Indian restaurant called Embassy—one of the best restaurants in Gaborone. With the project complete, it was nice to relax and enjoy the company of some great new friends.
There are some things which we will miss about Botswana—the nice people we met and good cheap Setswana food—but it is going to be nice to be home after several weeks. We all hope to come back here again at some point in our lives.