|Arthur Fellows Strengthen Faculty-Business Link|
Fisher Professor of Operations Management and Arthur Fellow Ken Boyer speaks at a Initiative for Managing Services workshop.Drawing together a multidisciplinary group of professors at The Ohio State University, the Arthur Fellows Program was established in the spring of 2010 by Fisher’s Initiative for Managing Services (IMS) to better serve the needs of its more than 20 member companies.
“The reason that we have members is in large part for them to engage with and learn from the faculty,” said Michael Smith, director of IMS. “We wanted to start the Fellows as another way to increase this relationship and its benefits.”
The inaugural Arthur Fellows included:
Along with acting as mentors to students interning at IMS member companies, the Fellows lead research-based workshops. In February, for example, more than 120 practitioners attended the Call Center Workshop, organized by Wilk and Matta and focused on managing call center employees and improving the consumer experience.
Call Center Workshop Slideshow