Arthur Fellows Strengthen Faculty-Business Link
Ken Boyer
Fisher Professor of Operations Management and Arthur Fellow Ken Boyer speaks at a Initiative for Managing Services workshop.Drawing together a multidisciplinary group of professors at The Ohio State University, the Arthur Fellows Program was established in the spring of 2010 by Fisher’s Initiative for Managing Services (IMS) to better serve the needs of its more than 20 member companies.

“The reason that we have members is in large part for them to engage with and learn from the faculty,” said Michael Smith, director of IMS. “We wanted to start the Fellows as another way to increase this relationship and its benefits.”

The Arthur Fellows Program was named in recognition of William Arthur, chairman of the board of Broad Street Financial and a member of the Dean’s Advisory Council.

The inaugural Arthur Fellows included:

  • Ken Boyer, professor of operations management at Fisher
  • Jay Kandampully, professor of services management and hospitality at the College of Education and Human Ecology
  • Shashi Matta, clinical assistant professor of marketing at Fisher
  • Rebecca Naylor, assistant professor of marketing and logistics at Fisher
  • Steffanie L. Wilk, associate professor of management and human resources at Fisher

Along with acting as mentors to students interning at IMS member companies, the Fellows lead research-based workshops. In February, for example, more than 120 practitioners attended the Call Center Workshop, organized by Wilk and Matta and focused on managing call center employees and improving the consumer experience.

Call Center Workshop Slideshow

Professor Steffanie Wilk - click to view slideshowArthur Fellows Steffanie L. Wilk and Shashi Matta presented at the Call Center Workshop.

No comments

Show View and Add Comments