|“Power of Partnerships” shown through COE, medical center|
As a member company of the Center for Operational Excellence (COE) since 2007, The Ohio State University Medical Center has looked to Fisher for ways to improve and innovate. The last academic year saw that partnership reach new levels of collaboration.
Cohort brings executives into the classroom
In 2011, the OSU medical center leveraged its partnership with the center by sending eight of its leaders through the Master of Business Operational Excellence (MBOE) program. Executives in the program included Jay Kasey, named Ohio State senior vice president for administration and planning in May after serving four years as chief operating officer of the Ohio State Health System; and Susan Moffatt-Bruce, chief quality officer at the medical center.
“The process of providing health care for a patient relies upon a complex system to accomplish the goal of providing value to the customer,” said Kasey. “The MBOE program provides the skills, tools, and answers to these complex processes allowing for continuous improvement.”
A range of processes were examined during the 12-month program, starting with ensuring that the first surgery of the day occurs on time. Peter Ward, director of COE and chair of Fisher’s Department of Management Sciences, said the medical center’s strong ties to COE and the MBOE program show the “power of partnerships” at Fisher in creating benefits for the university and, more vitally, patients and their families.
Consulting team improves process for patients, families
The “power of partnerships” was also demonstrated when the medical center sought business consultants for its massive expansion project. Medical center leaders tapped COE and Fisher’s Initiative for Managing Services (IMS) for guidance on patient and family services.
Applying lean management tools, a team led by Ward and Neeli Bendapudi, former academic director of IMS, analyzed food services, internal and external hospital navigation, parking and valet services, pastoral care and holistic medicine, waiting lounges, and even the gift shop.
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