Research Interests
Director, Institute for Managing Services
Richard D. Irwin Doctoral Dissertation Fellowship (1993-1994) (Awarded to dissertators in a nationwide competition).
University of Kansas Graduate School Dissertation Fellowship (1993-1994) (One of five awarded to dissertators in a university-wide competition)
The Ford Motor Company Competitive Research Grant for project entitled “Cross-cultural perceptions of Fairness in Judging Service Quality.”
Ohio State University Fisher College of Business Dean’s Competitive Summer Grant, “Owning the Customer Relationship.”
Ohio State University Fisher College of Business Dean’s Competitive Summer Grant, “Customer Perceptions of Service Company versus Service-provider Equity.”
Editorial Review Boards of Journal of Marketing and Journal of Consumer Psychology
