|
|
Assessing Performance
FCOB will use quantitative measures such as web analytics statistics and number of posts and comments, in addition to qualitative measures such as observations, personal feedback, and interviews. Usability, marketing and awareness, learning and value, and participation will primarily determine success.
Questions that explore experiences might include:
- What worked? What didn’t?
- What were your challenges?
- Where improvements can be made?
- Did participation add value to your unit's goals and/or the objectives of the campaign?
Sample Criteria for Determining Effectiveness of Social Media Tools
| Category | Criteria | Performance Levels |
| Content |
Organization of thoughts, use of interesting details, frequency of postings and information |
Excellent: Consistently maintains content focus, adding interesting details, updates more often than recommended for the specific social media tool/network
Average: Reasonably maintains content focus with some interesting details
Needs attention: Needs to clarify content focus
|
| Accuracy |
Vocabulary, grammar, punctuation, adherence to copyright guidelines, appropriate length |
Excellent: Proofreading is thorough, with correct spelling and punctuation throughout
Average: Some distracting errors; needs more thorough proofreading
Needs attention: Frequent spelling, punctuation, and typographical errors; little evidence of proofreading
|
| Visual Appearance |
Use of photos and videos, spacing paragraphs in a readable way, use of headers, and font styles are used appropriately |
Excellent: Clear attention to detail and skimmable content layout. Very well organized.
Average: Good layout. Okay on the eyes and readable.
Needs attention: Little evidence of consideration to visual appearance.
|
| Resource Links |
Integration of other blogs, Websites, images, video, audio |
Excellent: Integrates links to relevant Websites, other blogs, and credible resources
Average: Connects to other resources on occasion
Needs attention: Little evidence of links to other resources
|
While the design, implementation, and analysis of assessments takes time, the results will help improve the social media tool/network and play a role in the continuous improvement process and help exceed set objectives.
|
|
This page maintained by: Information Technology Services.
