Mission and Vision
The primary focus of ITS is to be Solutions Driven – merging new ideas and methods into Fisher's secure technological infrastructure.
The mission of Information Technology Services is to deliver responsive, efficient, and effective services to the Fisher community through technology innovation in teaching, learning, research, and administrative support.
To be a leader in the innovative use and application of technology to enable and empower faculty, staff and students; optimize operations; and deliver world class service.
Governing Values and Behaviors
ITS is driven by a set of strong guiding values and behaviors and takes immense pride in serving the Fisher community.
- Operate with honesty and integrity
We are truthful and forthcoming in all matters. If we can’t trust each other, then we will never have an effective working relationship.
- Manage to execute, execute, execute
Glitz and flash count for nothing without execution. Fancy presentations and eloquent verbal displays mean nothing unless they are backed up with results. Identify your priorities, plan your work, monitor your results, and make necessary adjustments to attain your objectives.
- Spend College money like it is your own
Every expense should be carefully scrutinized, and every investment evaluated for its potential to add institutional value. Aggressively strive to reduce overhead to make resources available to invest in activities that will drive improved service and value.
- Practice direct, efficient and candid communication
We are all too busy to waste time beating around the bush with “cloaked messages.” There aren’t enough hours in the day to get done what needs to be done. Communication should be open, honest, and structured in the most efficient and direct form possible. Use all tools available (voice mail, face-to-face, email, phone conversations, etc.), but consciously pick the right tool for the nature of the message and work to make the message as concise and direct as possible. Share all germane information, status, etc., with everyone who has a need to know or an interest in our work and progress, understanding that good decisions cannot be made if effective and timely communication is lacking.
- Engage others to resolve problems
Catch yourself before you say, "it’s not my problem." If something isn’t working right, it is our problem - it is our College. Take the initiative to engage the necessary individuals to fix the problem, no matter where they work in the institution. We each have different roles and responsibilities, but we are a team and work to achieve common goals. We trust each other and expect collaborative, teaming behaviors.
- Think how we can, not why we can’t
We are a College of policies, procedures and endless priorities. We understand that there are procedures for a reason, and we comply with them unless exceptions are required, socialized and agreed upon. While these have a sound basis, they should never become excuses for failing to meet a client’s need or getting the job done. Strong leaders demonstrate adaptability and creativity. Continuously look for ways to improve the manner in which we carry out our work and in which we meet our clients’ needs.
- Have fun, but be professional
Given the number of hours we dedicate to work every day, we need to find a way to enjoy ourselves. Find ways to get along and share a laugh with a co-worker. Find ways to make work fun. Just do it in a manner that respects your co-workers and keeps us focused on providing excellent service and support. Remember that we all lead by example, demonstrating professional behaviors so our colleagues and other members of our team understand the manner in which we expect them to operate.
- Respect the past, but reject the status quo.
History has great lessons for all of us. Respect them and consider them in operating your piece of the organization, but also remember that we don’t pay employees to maintain the status quo. Your role is to constantly refine and improve our processes and operations. Be willing to evaluate the need for change, and propose the approach to make it happen.
- Focus on the client
We treat our clients with respect. We are all partners. Engage in constructive dialogue and seek "win-win" solutions. Remain open to alternatives and suggestions until a consensus-based decision is reached. In some fashion, each of our jobs is about doing something so that a student, staff or faculty member finds some value in the product or service we offer. Demonstrate persistence and focus in responding to clients. Demonstrate impatience when working internally to resolve client issues.
- Performance manage the team members that report to us.
Jointly establish very clear goals and expectations for each team member. Directly observe our team members’ behaviors, and provide coaching and feedback designed to increase effectiveness with the highest respect for the individual. Clearly communicate gaps in skills, knowledge and behaviors, and communicate that each employee is responsible for taking action to close those gaps. We seek continuous improvement for everyone. Openly and honestly confront behaviors that do not meet expectations. Recognize and reward behaviors that result in achieving and exceeding goals. Look for opportunities to recognize contributions. Praise in public and admonish in private. We understand one of our key responsibilities is to facilitate the success and achievement of our team members.
- View our actions in the context of the entire organization
We do not work in silos. Seek consensus-based decisions when those decisions affect other individuals or work groups. Carefully consider the effect of our decisions on others.
- Avoid surprises by keeping our manager, clients and stakeholders informed
Commitments that will be missed will be clearly communicated as early as possible, and will have a new commitment date, or the date will be defined through negotiation. If a faulty action has been taken, or a mistake has been made, we inform our manager immediately.
- Be Resonsibile
If we own it, we do it. If someone else owns it and we can contribute to the effectiveness, efficiency, speed, quality or success of their efforts, we do.
- Admit our mistakes
We understand that we are all human and mistakes will be made. We understand that mistakes are opportunities for learning and growth. We use these new learnings to avoid similar mistakes in the future.
- Appreciate and embrace diversity
All of us are better than each of us are. A variety of experiences and backgrounds provide a rich opportunity for fresh perspectives, opinions and creativity.
- Value a balance between work and personal life
We engage in self-monitoring behaviors to assure personal growth and renewal, good health, and successful achievement of personal goals.