FISHER NEWS November 18, 2005
  In this issue

International programs featured at President’s pre-game brunch

IMS charter signing caps conference

Wilk research examines stress in customer service jobs

Mitte Society accepting scholarship applications

Fisher team finishes third in Key Bank competition

FisherPeople: Eddie Willett
Max M. Fisher College of Business > The Ohio State University Fisher College of Business
International programs featured at President’s pre-game brunch
Dean Joe Alutto and students in the international business program were keynote speakers at President Karen Holbrook’s pre-game brunch on Nov. 12 before the Northwestern game.

Dean Alutto presented opening remarks on Fisher’s rising international prominence and gave an overview of the college’s international studies programs and partnerships.

The presentation included remarks by Yoon Ju Han, an undergraduate exchange student from Korea University Business School, about her studies at Fisher. Josh Hardy, second-year MBA student, discussed his studies in Asia. David Arnold, a second-year MBA student studying in Argentina, gave a presentation regarding his year abroad via live videocast from Buenos Aires.

Guests at the brunch included donors, alumni and friends of Ohio State, including Columbus business leaders and federal, state and local government leaders.

Back to Top

IMS charter signing caps conference


The Initiative for Managing Services (IMS) held its charter signing on Nov. 3 with Dean Joe Alutto, Neeli Bendapudi, director, and representatives from the initiative’s 10 member companies. The charter outlined the mission and organizational structure of IMS. (Photo Caption: Larry Hilsheimer from Deloitte & Touche signs the charter with Dean Joe Alutto and Neeli Bendapudi.)

Back to Top

Wilk research examines stress in customer service jobs
Dealing with customer complaints and issues can be exhausting for workers who deal with the public, but new research co-authored by Steffanie Wilk, associate professor of management and human resources, reveals how supervisors can make the job even more difficult.

The study found that telephone call center workers were more likely to feel “emotionally exhausted” by their jobs when supervisors strictly regulated how they responded emotionally toward customers. Employees suffered symptoms of job burnout when their supervisors emphasized rules such as always reacting warmly and friendly toward customers on the phone, even if the customers are being rude and derogatory.

Wilk, who did this work while she was at the Wharton School of the University of Pennsylvania, co-authored the study with Lisa Moynihan of the London Business School. The findings appear in a recent issue of the Journal of Applied Psychology. The study was supported by a grant from the Russell Sage Foundation/Rockefeller Foundation’s Future of Work program.



Back to Top

Mitte Society accepting scholarship applications
The Mitte Society, a student volunteer organization and scholarship program sponsored by the Roy F. and Joann Cole Mitte Foundation of Austin Texas, is currently accepting scholarship applications from freshmen. Application deadline is Feb. 6, 2006 for next year’s scholarship awards.

Mitte Society scholars must have a 3.5 grade point average and have demonstrated commitment to serving the community through volunteer activities, according to advisor Rhonda Benedict, associate director of undergraduate programs. Students are awarded a $5,000 scholarship that is renewable yearly. Each student must meet academic and volunteer service criteria to be renewed.

“We were all awarded the scholarship based not only on academics and leadership, but also on meaningful community service,” said Julie Hoopes, a Mitte scholar and Fisher's society president.

Primary service projects for Fisher’s Mitte Society include cooking meals for residents of Unverferth House; weekly tutoring for students in the St. Joesph Montessori School, serving dinners at Faith Mission, a men's homeless shelter, sorting canned food at the MidOhio Food Bank and assisting in construction projections for Habitat For Humanity. Applications are available at http://fisher.osu.edu/supplements/10/99/mitte.pdf.

Back to Top

Fisher team finishes third in Key Bank competition
Fisher’s Office of Minority Student Services co-hosted KeyBank’s second annual Minority Case Competition on Nov. 4-6 at KeyBank’s headquarters in Cleveland Ohio. Fisher’s team of Ebony McKnight, Analorena Melendez, Richard Thomas and Renard Green placed third in the competition. Thomas received an award for best question and answer and best presenter. The 12 teams in the competition were asked to build a developmental strategy for Key Bank’s national commercial banking business.

Back to Top

FisherPeople: Eddie Willett
Eddie WillettTitle
Web Application Developer

Hobbies
I like to do 3-D animation and I play guitar.

Fisher Lure
The environment is great. I feel lucky to have the facilities and access to the resources we have; not too many other colleges have what we have.


Back to Top
Calendar of Events

Monday, Nov. 28, 2005 Fisher Indoor Games, noon to 5 p.m., Adventure Resource Center, 855 Woody Hayes Dr.

Dec. 7-8, 2005
Summit at Fisher, a two-day conference for MBA Career Services and admissions professionals, will take place Dec. 7 and 8 at several locations on the Fisher campus. Fisher speakers will include Jeff Rice, director of Career Services and president of the MBA Career Services Council, and Karen Wruck, associate dean for MBA programs. Scheduled panels will feature corporate college relations and recruiting representatives and administrators from Darden, Tuck, Ross and Zicklin schools of business.



News Briefs

Starr receives research award from professional group

Amy Starr, a 2005 Fisher distinguished graduate, won the Council of Supply Chain Management Professionals (CSCMP) Undergraduate Paper Competition for the ideas in her thesis. She presented her paper on customer service segmentation at the CSCMP conference in San Diego in October, where she received the award.

ExxonMobile awards scholarship to first-year graduate students

ExxonMobile awarded two $3,000 scholarships to two first year Management and Human Resources students. Shani Hall and Emanuella St. Hubert received the scholarship award on Oct. 26 at the Blackwell.

ExxonMobile created the scholarship to increase and support diversity in the Fisher graduate programs.


News Briefs

Anthony Sanders, finance professor and John W. Galbreath Chair, has been quoted in a number of articles across the nation, including USA Today and The Chicago Tribune, on the Chicago Mercantile Exchange's announcement that it will offer trading on housing-price futures. Sanders said, “there’s a huge demand from financial institutions to hedge their housing exposures, so this should be able to take off.”

Roy Lewicki, professor of management and ethics, was quoted in the Business First article, “Biz leaders say ethics getting more attention,” stating that the corporate scandals of today are in part a result of the Internet boom and bust of the late 1990s.

Neeli Bendapudi, director of the Initiative for Managing Services, was interviewed on Oct. 28 on WBNS 10TV regarding the opening of H&M, a European clothing retailer. She commented on the acceptance of unfamiliar international brands by consumers in Columbus.

Jerald Greenberg, professor of business ethics, was cited in reference to his study on how supervisor treatment of employees affects theft in the workplace in The National Manager article, “Uncover the hidden cause of employee theft.”

A “Thought Leader’s” column, “Can China Create Global Companies,” written by Oded Shenkar appears in the November issue of Chief Executive magazine.

To submit story ideas, e-mail content and your contact information to fishernews@cob.osu.edu or use the online news submission form. The deadline for story submissions is 5 pm every Friday.

Note: You are receiving this newsletter as a student, faculty or staff member of the Fisher College of Business. If you are receiving this e-mail in error, please send an e-mail to fishernews@cob.osu.edu