Title: Managing Director
Drew is currently Managing Director for Change Management Associates. CMA provides Operational Excellence Consulting and Organizational Development services to industrial and service organizations representing a wide variety of industries including: Healthcare, Transportation, Distribution, Education, Financial Services and Manufacturing. Drew first became involved in the development and delivery of innovative Business Improvement programs while working for General Electric in the 1980s. In 1990, Drew left GE to form CMA. Since then, he has utilized his diverse experience to help develop creative solutions for the companies with whom CMA works, in order to improve their business performance.
In the late 1990s and early 2000s he helped create a “Lean University” for the National Institute of Standards and Technology Manufacturing Extension Partnership (NIST MEP). Drew has been a faculty member at the Lean Enterprise Institute since 2001. He is a member of The Association for Manufacturing Excellence (AME), currently serving as President of the Mid-Atlantic region, and the American Society for Quality (ASQ), and is affiliated with Ohio State University’s Fisher School of Business and its MBOE program.
In 2004, Drew co-authored a book titled, “The Complete Lean Enterprise – Value Stream Mapping for Administrative and Office Processes”. The book won a 2005 Shingo Prize for Manufacturing Excellence in Manufacturing Research. In 2008 he published a book titled, “Value Stream Mapping for Lean Development – a How-to Guide for Streamlining Time to Market”. This book demonstrates the application of Lean Thinking to the third primary value stream, “problem solving”. Drew's most recent book 'Lean Office and Service Simplified: the Definitive How-to Guide' (Productivity Press, 2011) is a 2012 Shingo Prize recipient.