SERVICE ACTIVITIES WITHIN COLLEGE AND PROFESSION:
1. Reviewing Activities.
Journals
Member, Editorial Review Board, Journal of Marketing, 1996-2005
Member, Editorial Review Board, Journal of Consumer Psychology,
2001-2004.
Ad hoc Reviewer, Academy of Management Review
Ad hoc Reviewer, Journal of the Academy of Marketing Science
Ad hoc Reviewer, Journal of Advertising
Ad hoc Reviewer, Journal of Business and Industrial Marketing
Ad hoc Reviewer, Journal of Business Research
Ad hoc Reviewer, Journal of Economic Psychology
Ad hoc Reviewer, Journal of Consumer Research
Ad hoc Reviewer, Industrial Marketing Management
Ad hoc Reviewer, Journal of Marketing, 1994-1996
Ad hoc Reviewer, Psychology and Marketing
Ad hoc Reviewer, Journal of Retailing
Conferences
Reviewer for the AMA Summer Educators’ Conference (several
years)
Reviewer for the AMA Winter Marketing Educators’ Conference
(several years)
Reviewer for the AMA 1997 Dublin Services Marketing Conference
Reviewer for the Southern Marketing Association (several years)
Reviewer for the Academy of Marketing Science Conference (several
years)
Reviewer for the 1997 World Marketing Science Conference
2. Offices held and other services to professional societies.
Academic Council of the AMA, 2003-2006: one of 9 elected representatives of the 38,000 member strong
American Marketing Association
One of 19 faculty nationwide on the CMO Council’s (Chief Marketing Officer) Academic Liaison board.
Others are from such schools as Cornell, Duke, Emory, Harvard, and Wharton, among others.
Reviewer, AMA Doctoral Dissertation Competition, Multiple years.
Track Chair, AMA Educators’ conferences, Multiple years.
Chair, Services Doctoral Consortium, AMA Frontiers in Services Conference, 1999, 1998
Panelist and presenter, AMA conferences, Multiple years.
3. Committees
a) Unit committees
- Ph.D. committee, 1996-2007; Recruiting committee: Multiple Years
b) College or university committees
- Executive committee of Fisher College, 2004-2006
- Peer review of Teaching Effectiveness, 2003-2005
- Salary appeals committee of Fisher College, 2003-2005
- OSU Faculty Students Admissions Appeals Committee, 2004-Winter 2007.
- Executive Council of the Academy of Teaching, 2002-2005.
- Alumni Distinguished Teaching Award Selection Committee, 2001-2004.
- TA Orientation Advisory Committee, Office of Faculty and TA Development, OSU, 2000
- International TA Orientation Advisory Committee, Office of Faculty and TA Development, OSU, 1999
c) Affirmative action and mentoring activities
- Faculty mentor, Minority Retention Services, OSU Minority services program, 1997-2003
d) Administrative positions held
- Founding Director, Initiative for Managing Services, 2004-Present. Members include Alliance Data, Battelle, Cardinal Health,
Convergys, Deloitte, Huntington, Limited Brands, Nationwide, Porter Wright and Scott’s Lawncare services among others.
e) Other administrative services to/for the university
- OSU Medical Center customer service advisory board
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