RESEARCH HONORS AND AWARDS:

Honors

Richard D. Irwin Doctoral Dissertation Fellowship (1993-1994) (Awarded to dissertators in a nationwide competition).

University of Kansas Graduate School Dissertation Fellowship (1993-1994)
(One of five awarded to dissertators in a university-wide competition)

Junior Research Fellow, University Grants Commission, India (1985)

Grants

The Ford Motor Company Competitive Research Grant (1999-2001) for project entitled “Cross-cultural perceptions of Fairness in Judging Service Quality,” with Professor Jerald Greenberg.

Ohio State University Fisher College of Business Dean’s Competitive Summer Grant (2000) for project entitled “Owning the Customer Relationship.”

Ohio State University Fisher College of Business Dean’s Competitive Summer Grant (1999) for project entitled “Customer Perceptions of Service Company versus Service-provider Equity.”

Ohio State University Small Grant (1998-1999) for project entitled “Customer Responses to Coproduction” with Professor Robert P. Leone.

University of Kansas General Research Fund (1994) awarded for project entitled “Next in Line: The Impact of Other Patrons on Customer Service Experiences.” With V. Parker Lessig.

University of Kansas General Research Fund (1993) awarded for project entitled “Who’s to Blame When Things Go Wrong? An Investigation of Customer Attributions in Service Encounters.” With V. Parker Lessig.

Marketing Science Institute Research Grant (1992) awarded for project entitled “Altering Message Spacing to Enhance the Memory of Television Commercials.” With Surendra N. Singh, Sanjay K. Mishra, and Denise Linville.

University of Kansas School of Business Summer Research Competition Award (1992) for project entitled “Promotional Strategies to Enhance Volunteering and Giving.” With Surendra N. Singh.

University of Kansas School of Business Summer Research Competition Award (1991) for project entitled “Message Spacing and Advertising Effectiveness.” With Surendra N. Singh.