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Operations, Logistics and Supply Chain Management
Within our Department of Marketing and Logistics and our Department of Management Science, we have faculty with expertise in logistics management, operations management, and supply chain management. Our logistics faculty have expertise in inventory management, customer service, and network modeling.
The operations faculty includes renowned experts in areas such as lean management, six-sigma, purchasing, and manufacturing scheduling. And in the area of supply chain management, we have developed a comprehensive framework that addresses the need for managing relationships in the supply chain in a process-oriented and cross-functional way. This comprehensive framework provides the basis of our coursework in supply chain management and is also being implemented at major corporations such as Coca-Cola.
As today’s global environment has ushered in major changes, large multinational corporations are increasingly looking for outstanding individuals who specialize in these areas. Fisher’s programs, regarded highly among top business schools, provide a unique opportunity to advance in the field by learning from accomplished Fisher faculty, with proven successes and skills in the business with such global leaders as 3M, Hewlett Packard, and GE.
Featured Faculty
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Kenneth Boyer
Operations
Professor Ken Boyer teaches a pair of elective courses that examine that role of operations in the success of a business. His courses examine strategic decision making specifically in service industry and healthcare operations through case studies and guest speakers from DSW, Jeni’s Splendid Ice Creams, Cameron Mitchell Restaurants, and Bed Bath and Beyond.
His current research work is exploring the use of implementing lean and six sigma tools in medical facilities to reduce the number of patients that are injured or killed by preventable medical errors.
 Learn More about Kenneth Boyer
PhD
The Ohio State University
Teaching
Within Professor Boyer’s "Services Operations" course, students examine the unique challenges of running a service intensive business such as the high degree of customer contact and inability to inventory products. Throughout his "Operations Strategy" course, he examines strategic decision making and the ways in which operations can lay the foundation for business success.
Research
Professor Boyer is currently studying whether the delivery of proper health care can be greatly enhanced and boost patient safety significantly through the application of quality systems developed in the private sector. He is studying whether the culture in a hospital is open to examining errors instead of sweeping them under the rug, and whether staff can point out if someone is making a mistake and if it’s taken in a constructive spirit.
Boyer is the a co-editor in chief of the Journal of Operations Management, and has served as a visiting associate professor at the London Business School and a visiting professor at Ecole Polytechnique Federale de Lausanne in Switzerland.
Getting to know Professor Boyer
What books are you reading right now?
"The Immortal Life of Henrietta Lacks" – an extraordinary non-fiction book on medical science, one family’s story and ethical challenges – also Keith Richards' "Life" – talk about an intriguing life!
What do you enjoy most about working at Fisher?
Continually being exposed to new ideas and smart students
What is your favorite thing to do or place to go in Columbus?
Nida’s Thai on High – careful with the 4 star hotness – 3 is enough
What is your favorite travel destination?
Lausanne, Switzerland – mountains, a beautiful lake and they speak French – Tres Magnifique!
Read Kenneth Boyer's full biography
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Keely Croxton
Logistics
Professor Keely Croxton offers unique insight into logistics and supply chain management with her well-designed electives, "Supply Chain Management" and "Analysis and Design of Logistics Systems." Dr. Croxton has expertise in mathematical modeling and in implementing supply chain management processes.
Co-author of the well-known textbook, Supply Chain Management: Processes, Partnerships, Performance, Dr. Croxton teaches executives at leading global companies, including Coca-Cola and Maersk.
Learn More about Keely L. Croxton
PhD
Massachusetts Institute of Technology
Teaching
Professor Croxton teaches a unique and popular supply-chain elective, "Supply Chain Management." This course presents a cross-functional and cross-firm framework of supply chain management, which was developed at Ohio State in collaboration with several leading global companies. Dr. Croxton’s other elective course focuses on the "Analysis and Design of Logistics Systems" and provides Fisher MBAs unique insight into demand forecasting, facility location, and network design algorithms. Dr. Croxton also consults with leading firms in the field.
Research
Professor Croxton has extensive interest and knowledge in applying mathematical models to logistics issues. She has also worked with Ohio State’s Global Supply Chain Forum to develop a process-oriented framework for supply chain management. Dr. Croxton’s experience spans the automotive, paper and packaging, and third-party logistics industries. While she was at MIT, she was awarded the National Eisenhower Fellowship from the Department of Transportation.
Getting to know Professor Knemeyer
What books are you reading right now?
Most of my non-professional reading these days is geared towards helping me in my new role as a mom. I just finished “Raising an Emotionally Intelligent Child.” Check-in with me in a few years and I’ll tell you whether I was successful.
What do you enjoy most about working at Fisher?
I enjoy the diversity in my job. When you are teaching, doing research, and serving on committees, no two days are the same. One day I’m locked in my office crunching analysis all day, the next day I’m trying to teach my students something to prepare them for their future, and the next I’m talking with folks in industry about their problems and helping them work on solutions. You can’t possibly get bored.
What is your favorite thing to do or place to go in Columbus?
While not technically in Columbus, I enjoy Hocking Hills State Park a lot. A bit closer to home I enjoy Highbanks Metro Park.
What is your favorite travel destination?
Anywhere I haven’t been. I like to experience (not just see, but experience) new environments and cultures. Of the places I have been, I most enjoyed my trips to Thailand and Kenya. However, my favorite place stateside is Northwestern Michigan. Put me in a Sunfish on Crystal Lake and I’m a happy girl!
Read Keely Croxton's full biography
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James Hill
Operations
Professor James Hill’s expertise is in manufacturing planning and control systems and supply chain management. He has extensive teaching experience at the graduate level and with top multinational companies.
Dr. Hill’s two elective classes are favorites among Fisher MBAs, and both classes provide great opportunities, through their case-oriented, interactive structures, to get into the supply chain world. Students learn first-hand about outsourcing, purchasing, and production control, as well as distribution and customer service.
Learn More about James Hill
PhD
The Ohio State University
Teaching
Professor Hill’s highly rated course, "Matching Supply with Demand," is one of the courses that adds rich content to Fisher’s extraordinary supply chain program in the way of contemporary supply chain and operational issues such as purchasing, outsourcing, new product introduction, and forecasting.
According to Professor Hill, this course is based on “real simple” analysis, which means “hard analysis made easy to learn.” Fisher MBAs also have the opportunity to learn about contemporary supply chain approaches—Manufacturing Resource Planning (MRP) and Just-in-Time (JIT) Manufacturing, for example—with Dr. Hill’s "Operations Planning and Control" class. Before joining Fisher, he taught graduate courses at the Owen Graduate School of Management at Vanderbilt University.
Research
Professor Hill’s research focuses on production planning and control systems in process industries, including master production planning, inventory management, supply chain management, and supplier development programs. His research is widely recognized and published in numerous journals, including Interfaces and the International Journal of Production Research.
Read James Hill's full biography
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Michael Knemeyer
Logistics
Professor Michael Knemeyer’s teaching and research focus on supply chain relationships between U.S. and European countries - specifically Germany. He teaches the i4 - Europe class which is a part of i4 Study Abroad Program.
His work has been published in such professional journals as the Harvard Business Review, Transportation Journal, Journal of Business Logistics, and International Journal of Logistics Management.
Learn More about Michael Knemeyer
PhD
University of Maryland
Teaching
As a part of Fisher's new i4 program, Professor Knemeyer teaches the i4 Europe class, which is a project-based course focused on conducting business in Europe. After spending the Fall semester learning about the region and completing action-based learning projects, students spend nearly two weeks in Germany and Poland over winter break to gain a deeper understanding of how to conduct business in the region. Professor Knemeyer also teaches two elective courses, "Logistics Management" and "Supply Chain Management."
Research
As a part of Fisher's Global Supply Chain Forum, Professor Knemeyer focuses on methods companies can use to work together more efficiently and effectively across supply chains. He also explores logistics outsourcing by focusing on procedures to improve the level of innovation and performance in these critical relationships.
Getting to know Professor Knemeyer
What books are you reading right now?
I always like to have a couple of books I am actively reading - at least one for leisure and one that is more work related. Currently I'm reading "The Girl with the Dragon Tattoo," based on a recommendation from a friend in Europe, "Medium Raw," selected because I enjoy learning more about cooking, and "The New Supply Chain Agenda," I'm, always on the lookout for new information to bring back to my classes or that might influence my research.
What do you enjoy most about working at Fisher?
The focus on connecting theory and practice. I also appreciate greatly the support and passion of our alumni. Fisher is a place where you can shape your experience based on your own initiative. It offers wonderful opportunities for those willing to invest the time and effort to pursue them.
What is your favorite thing to do or place to go in Columbus?
I enjoy spending time in my hometown of Yellow Springs, which is outside of Columbus. It offers a wonderful small town experience with a great downtown and outdoor activities.
What is your favorite travel destination?
Berlin, Germany. I have decided to focus a part of my research on the connections between the U.S. and Europe. As part of this focus, I have been able to visit Germany several times as part of my teaching and research activities at Fisher. My favorite city in Germany is Berlin. I enjoy the melding of the old and the new in this dynamic and diverse city.
Read Michael Knemeyer's full biography
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Peter T. Ward
Lean management and six sigma
The initiator of a unique MBA course, "Lean Enterprise," Professor Peter Ward, who also consults with industry leaders such as Ford Motor Company, is widely recognized for his advanced research in lean manufacturing and supply chain practices.
He is consistently ranked among the top contributors to the research of Six Sigma practices and lean enterprise transformation. He also leads Fisher's Center for Operational Excellence, which plays a key role in fostering excellence in the operations field with the cooperative efforts of business and academia.
Learn More about Peter T. Ward
DBA, Boston University
Teaching
Professor Peter Ward teaches exceptional courses. His "Lean Enterprise" elective covers an exciting contemporary topic of today's business world and gives MBAs a tremendous understanding of lean manufacturing and supply chain practices, in collaboration with Ford Motor Company's Lean Resource Center. His other elective, "Operations Strategy," ranked among the best supply chain & operations classes at Fisher. In this course, MBAs learn by analyzing real-life strategic issues that companies face in their operations. Before joining the Fisher faculty, Professor Ward taught at top business institutes, including Northwestern University and Boston University.
Research
Professor Ward's articles are often recognized in academic outreach, and he serves as associate editor for the Journal of Operations Management and Decision Sciences. He is the first president of the Lean Education Academic Network (LEAN), a community of educators dedicated to teaching systems thinking in universities. Dr. Ward's academic excellence has been recognized with a Pace Setter Award for his outstanding contributions to research at Fisher College of Business. Professor Ward is also co-director of Fisher's Center for Operational Excellence, a unique partnership between business leaders and academic scholars that aims to achieve excellence in operations through research and networking.
Read Peter T. Ward's full biography
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