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The Academy for Excellence in Healthcare

The Academy is designed to help health care organizations identify and solve their greatest operating challenges, ultimately driving results that can significantly reduce costs and improve patient outcomes.


The rapidly evolving health care industry has created a new standard of excellence for the safety and accuracy of patient care. With its proven record in creating and shaping lean leaders through an operational excellence curriculum unmatched in the country, Fisher College of Business is uniquely positioned to deliver this program.  As a partner and thought leader, Cardinal Health is a health care services company with a decade of experience and commitment to LEAN management and Operational Excellence.  This unique partnership brings together an ideal combination of academic and industry experience that will provide participants with a pragmatic and results oriented development experience.  

We believe many opportunities for operational improvement remain untapped – and that the key to unlocking these is in changing how we work, how we communicate, and how we lead.

Download Program Scholarship Qualifications


Cohort 4:

     Module 2: March 23 - 24

Cohort 5:
Apply by February 13, 2015

      Module 1: March 23 - 27
      Module 2: June 22 - 23
Program DetailsWho Should AttendFaculty and Curriculum

The Academy blends in-person class time with hands-on project work, interactive simulations and recurrent coaching, all aimed at helping your team spark actionable change at your organization.

At the heart of this program is a real-world workplace problem each participant team selects and commits to solving through five intensive days on campus, followed several weeks later by two days of project report-outs and lean leadership training. This project-based approach pays immediate dividends to your organization and lays the groundwork for transformational change.

Dates: Cohort 4: Module 2: March 23- 24, 2015
Cohort 5:  Module 1: March 23 - 27, 2015
Module 2: June 22 - 23, 2015
Program format: Module 1: Monday 1 - 5 p.m. | Reception to follow
Tuesday - Thurs 8 a.m. - 5 p.m.
Friday 8 a.m. - noon
Coaching takes place between module 1 and module 2 dates.
Module 2: Monday 8 a.m. - 5 p.m. | Reception to follow
Tuesday 8 a.m. - 5 p.m.
Location: Fisher College of Business, Pfahl Hall

$9,000 for each individual team member
This tuition could be covered by scholarship for those who are seeking funding.  In-class materials, meals while class is in session and hotel accommodations are covered in tuition cost.

*Participants are expected to attend all seven days of the on campus program.  Only those who attend the entire program will receive CEU's and a certificate of completion.

The program is intended for intact teams of three to five employees in operating and line roles such as functional support areas, direct patient care leadership, supply chain, materials management, perioperative supply, or related areas, and should include at least one attendee at a director level or higher. All participants who are accepted and enrolled are eligible to apply for a full-scholarship tuition that also covers in-class materials, meals during sessions and hotel accommodations.


  • Any hospital with a 3 – 5 person project team comprised of members who are mid-level manager or directors within the organizational structure.  
  • Hospital project team will be required to present a problem statement to be address during the course.

Qualified Projects

To qualify for the scholarship hospital-project teams must pursue a course of hands-on learning that supported by a sponsor within the hospital system.  The project team will prepare a problem statement to be approved by Fisher faculty prior to the admittance and awarding of the scholarship funds.


Alan Deutschendorf
David Veech
R. Gary Butler


Ken Robinette
Peg Pennington
Mrinalini Gadkari

Topics may include:

Week 1:
  • The DNA of continuous improvement and structured problem solving
  • Visual management: A3 problem solving and value-stream mapping
  • Identifying process waste and root cause, preventative risk analysis
  • Lean management system: Standard work, daily accountability
90-day interim period:
  • Individual project work with regular coaching – includes at least one on-site visit from coach and bi-weekly electronic coaching sessions
Week 2:
  • Project report-outs / reflections
  • Leader standard work: Supporting and maintaining the system

Program participants will learn

  • Identifying waste in systems and processes and acting to eliminate it
  • Understanding the full Healthcare value stream
  • Improving the process is critical to patient-care improvement
  • Tools for collaborative, open problem solving, and engaging your employees
  • Development of metrics and measurements that drive quality performance
  • Applying new visual management principles to the flow of materials, information and people.

Show View Cancellation, Transfer & Substitution Policy


Beth Miller
Program Director
Phone: 614.292.8575
Fax: 614.292.6644
Fisher College of Business
Executive Education
110 Pfahl Hall
280 W. Woodruff Ave.
Columbus, OH 43210-1144