Operational Excellence in the Supply Chain

Operational excellence is the ability to manage value-creation processes in the supply chain and eliminate waste better than the competition - year after year. It’s a common theme found in the best-performing organizations around the world.

This course teaches participants how to effectively manage activities and assets, and edit work flows across the supply chain to eliminate waste and maximize efficiency. Leadership, process and problem-solving are viewed through a new lens - one that transforms complex processes into lean, efficient and progressive outcomes.

Program Overview

  • Provide detailed overview of operational excellence methods and tools crucial to supply chain efficiency and effectiveness
  • Ground tools application in best-practice principles of lean thinking and behavior
  • Deliver content in an accessible, actionable format to promote real-life application

Program Information

Who Should Attend:

  • Cross-functional team in same value stream
  • Sample five-person team:
    • 1 supply chain manager
    • 1 operations manager
    • 1 finance manager
    • 1 demand planner
    • 1 scheduler


  • The course will take place in two sessions:
    October 16-18, 2013 & January 16-17, 2014


Fisher College of Business, Fawcett Center


   Base Rate:
   Two-person Team: $12,500.00

Early Registration Discount:
5% off per enrolled registrant
registered before September 16, 2013 

Multiple Team Member Discount:

5% off per enrolled registrant for teams of 3 or more

Potential for 15% total savings.  Fisher COE Partners are eligible for an additional 5% savings.


Peg Pennington- Executive Director, Center for Operational Excellence
Peter Ward- Director, Center for Operational Excellence
Tom Goldsby- Professor of Logistics
James Hill- Associate Professor of Management Sciences

Continuing Education Credits:

 CEU (Continuing Education Unit)
 CPE (Ohio CPA)



Show View Cancellation, Transfer & Substitution Policy

Program Participants Will Learn

  • Evaluate the product or service path from inception to customer delivery
  • Identify and purge costly waste, flow, and sequence
  • Implement and communicate the value of a lean approach


Beth Miller
Program Director
Phone: 614.292.8575
Fax: 614.292.6644
Fisher College of Business
Executive Education
110 Pfahl Hall
280 W. Woodruff Ave.
Columbus, OH 43210-1144