Voice of the Customer
The purpose of this program is to provide a strategic overview and a practical, tactical toolkit to bring the voice of the customer into the organization.
Program Information
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Who Should Attend:
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Those who would like to learn more about how to bring the voice of the customer into the organization and why it is important.
Download Program Outline
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Date:
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TBA
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Location:
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Fisher College of Business, Pfahl Hall
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Cost:
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$695
Discounts available for Fisher Business Education Series (FBES) Partners
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Faculty:
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Shashi Matta
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Continuing Education Credits:
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0.8 CEU (Continuing Education Unit)
8 CPE (Ohio CPA)
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Register:
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 when the next seminar is scheduled.
 View Cancellation, Transfer & Substitution Policy
Cancellations
- More than two weeks before course start date: No Charge
- Two weeks or less before course start date: 100 percent of course fee
Transfers
Participants may transfer their fees to another course one time per registration. No transfers are permitted less than three business days prior to course start date.
- More than two weeks before course start date: No Charge
- Two weeks to three days before course start date: $100
Substitutions
Substitutions can be made at any time for no charge
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Program Participants Will Learn
- Understand the pitfalls of common research methods
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- Tap into your customers emotional responses
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- Apply the Service Profit Chain concepts in your own organization
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- Know when and how to use different research designs
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Contact
Stefanie Freeman
Program Manager
Phone: 614.247.8088
Fax: 614.292.6644
freeman_442@fisher.osu.edu |
Fisher College of Business
Executive Education
110 Pfahl Hall
280 W. Woodruff Ave.
Columbus, OH 43210-1144 |
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