Executive Education

Service Profit Chain

The purpose of this program of study is to establish the linkages and causal factors that produce sustained growth and profitability in service businesses, organizations and functions, starting with Internal Service Quality.

Who Should Attend:	Those who would like to learn more about the Service Profit Chain and how to apply its principles in their own organization. Download Program Outline
Date:	TBA
Location:	Fisher College of Business, Pfahl Hall
Cost:	$695 Discounts available for Fisher Business Education Series (FBES) Partners
Faculty:	Mike Smith
Continuing Education Credits:	0.8 CEU (Continuing Education Unit) 8 CPE (Ohio CPA)
Register:	when the next seminar is scheduled. View Cancellation, Transfer & Substitution Policy Cancellations More than two weeks before course start date: No Charge Two weeks or less before course start date: 100 percent of course fee Transfers Participants may transfer their fees to another course one time per registration. No transfers are permitted less than three business days prior to course start date. More than two weeks before course start date: No Charge Two weeks to three days before course start date: $100 Substitutions Substitutions can be made at any time for no charge