Terry Klinker

Ret. Col. Terry Klinker is a senior lecturer in the Department of Management Sciences. He teaches undergraduate courses in business analytics, operations management, and operations planning and control.

Klinker has pursued a dual career path, serving in the Army Reserve and National Guard while building a civilian career. That has included engineer, manager and director positions at Corning Inc.,Technicolor (formerly Thomson Multimedia), and Toledo Engineering. Klinker also has served as owner and principal of several small-business interests.  

Klinker deployed as part of Operation Iraqi Freedom in 2003, serving as the base engineer for U.S. Central Command forward for 18 months. He was called up in support of Hurricane Katrina/Rita recovery efforts in 2005, serving as the Army Corps of Engineers representative at the U.S. Northern Command. He assumed the role of Partnership of the Americas Engagement Taskforce commander in 2008, directing a joint operation that included active duty, National Guard, and reserve elements of all four branches of the service. The goal was to develop local infrastructure, build and improve schools, and bring health-care resources to populations with limited access.

Areas of Expertise

  • Lean and Six Sigma
  • Operations strategy
  • Project management


  • MBA, The Ohio State University
  • MA in Strategic Studies, US Army War College
  • BS in Ceramic Engineering, The Ohio State University


2321 — Business Analytics

Examination of the use of business analytic models used in managerial decision making processes. Emphasis on formulation and interpretation of models; supported by spreadsheet based software.

3230 - Introduction to Operations Management: Improving Competitiveness in Organizations

Effective operations and supply chain management contributes to the competitiveness and survival of an organization.  This course helps students to understand how concepts, principles, and techniques from operations and supply chain management can be leveraged to analyze, control, and improve critical processes responsible for efficiently making and delivering goods and services to the right customer, at the right cost, in the right quantity, with the right quality, and at the right place and right time (i.e., RIGHT6).  These critical processes reside in manufacturing, as well as service, organizations; these critical processes are evident in for-profit, as well as non-profit, organizations.  Students are introduced to key operational and supply chain challenges having strategic and tactical implications, as well as various conceptual aids and quantitative techniques to cope with these challenges.  While quantitative techniques are discussed, the focus is on using these techniques to help make informed decisions to overcome operational and supply chain challenges.

4232 - Operations Planning and Control

Review of a Planning and Control System. Theoretical frameworks and utilization of techniques to execute strategic and tactical goals to increase productivity and effectiveness of forecasting, scheduling, and inventory and capacity resources.


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