Peter T. Ward
BM 834 Course Page
BM 834 - Operations Strategy
Course Description:
This course focuses on creating strategic advantage by building distinctive capabilities in operations. Capability building of this kind requires a lot from managers. Specifically, managers need to develop a keen awareness of what their current and potential customers value; they must possess the analytic ability to devise appropriate systems; and they must have the organizational skills to meld people and technology into a system that excels routinely.
Course Materials:
Deaconess Glover Hospital Takeaways
