Resources
Ken Boyer
Research
Research
Dr. Boyer is currently working on projects on supply chain collaboration, operational improvement in healthcare and internet retailing. Please contact him for copies of working papers. The following is a select list of recent publications:
- “3 Critical Issues in Internet Retailing,” with Timothy Laseter, Elliot Rabinovich and Manus Rungtusanatham, Sloan Management Review, Spring 2007, pp. 58-64.
- “Last-mile supply chain efficiency: An analysis of learning curves in online ordering,” With Tom Kull and Roger Calantone, International Journal of Operations and Production Management, Vol. 27, No. 4, pp. 409-434, 2007. This paper was named a Highly Commended Award Winner at the Literati Network Awards for Excellence 2008.
- “Managing Internet Product Returns: A Focus on Effective Service Operations,” with Diane Mollenkopf, Elliot Rabinovich and Timothy Laseter, Decision Sciences, Vol. 38, No. 2, pp. 215-250, 2007. This paper was one of five finalists for best paper prize for 2007 in Decision Sciences.
- “Innovation-Supportive Culture: The Impact of Organizational Values on Process Innovation,” with Shalini Khazanchi and Marianne Lewis, Journal of Operations Management, accepted by former editor Robert Handfield, Vol. 25, No. 4, pp. 871-884, 2006.
- “Customer Behavioral Intentions for Online Purchases: An Examination of Fulfillment Method and Customer Experience,” with Tomas Hult, Journal of Operations Management, Vol. 24, No. 2, pp. 124-147, 2006.
