Ken Boyer

Dr. Ken Boyer is a professor of operations management and chair of the Management Sciences department. He came to Fisher in 2008 from Michigan State University, where he was a professor in the Department of Marketing and Supply Chain Management. From 2006-11, he was the co-editor in chief of the Journal of Operations Management, one of the five highest-ranking management journals in the field and the premiere scholarly journal for operations and supply chain management. He has memberships in the Academy of Management, Production and Operations Management Society and the Decision Sciences Institute.

Dr. Boyer’s professional activities include serving in several leadership positions within DSI and the Academy of Management. He has published more than 50 journal articles on health-care operations, e-commerce and technology management.  His work has been cited more 5,000 times.

Dr. Boyer has given invited presentations in nine different countries and been quoted in several prominent periodicals, including the New York Times, Business 2.0 , the Chicago Tribune and USA Today

Areas of Expertise

  • Operations strategy
  • Health-care operations
  • Technology management
  • E-commerce operations


  • PhD in Operations Management, Fisher College of Business, The Ohio State University
  • MBA, Fisher College of Business, The Ohio State University
  • BS in Mechanical Engineering, Brown University


  • INFORMS-Industry Studies Association Best Paper Prize, 2012 selected out of 843 papers published in INFORMS journals in 2012.
  • OM Division Distinguished Scholar, Academy of Management, 2010
  • John D. and Dortha J. Withrow Teacher-Scholar Award, Michigan State University, 2007  
  • Outstanding MBA Second-year Professor, 2005 
  • Chan Hahn Award for best paper, 1997  
  • Stan Hardy Award for best paper, Decision Sciences, Journal of Operations Management, 1996

MBA 6233 - Operations Management

Operations Management is designed to provide a solid foundation and deeper understanding of how the operations function contributes to ensuring effective and efficient flow of materials and information within and outside the organization.
Prereq: Enrollment in MBA, or permission of instructor. Not open to students with credit for 850.

7203 - Service and Healthcare Business Operations

Examines how techniques including lean, six sigma and value stream mapping are increasingly being utilized in service businesses, as well as to improve both flow (Cost) and patient safety outcomes in medicine.

Published Research

  • Kenneth Boyer, Johnny Rungtusanatham, and Jason Miller, “Theorizing, Testing, and Concluding for Mediation in SCM Research,” Journal of Operations Management 32, no. 3 (2014): 99-113.
  • Kenneth Boyer, Evelyne Vanpoucke, and Ann Vereecke, “Triggers and Patterns of Integration Initiatives in Successful Buyer-Supplier Relationships,” Journal of Operations Management 32, nos. 1-2, (2014): 15-33.
  • Kenneth Boyer, Stephanie Eckerd, James Hill, Karen Donahue, and Peter Ward, “The Relative Impact of Attribute, Severity, and Timing of Psychological Contract Breach on Behavioral and Attitudinal Outcomes,” Journal of Operations Management 31, no. 7 (2013): 567-578.
  • Kenneth Boyer, Joe Roh and Judy Whipple, “The Effect of Single Rater Bias in Multi-Stakeholder Research: A Methodological Evaluation of Buyer-Supplier Relationships,” Production and Operations Management 22, no. 3 (2013): 711-725.
  • Kenneth Boyer, John Gardner, and Sharon Schweikhart, “Process Quality Improvement: An Examination of General vs. Outcome-Specific Climate and Practices in Hospitals,” Journal of Operations Management 30, no. 4 (2012): 325-339.
  • Kenneth Boyer, Aravind Chandrasekeran, and Claire Senot, “Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare,” Manufacturing and Service Operations Management 14, no. 4 (2012): 548-566.
  • Kenneth Boyer, Evelyne Vanpoucke, and Ann Vereecke, “Supply Chain Information Flow Strategies: An Empirical Taxonomy,” International Journal of Operations and Production Management 29, no. 12 (2009): 1213-1241.
  • Kenneth Boyer, Yinan Qi, and Xiande Zhao, “Supply Chain Strategy, Product Characteristics and Performance Impact: Evidence from Chinese Manufacturers,” Decision Sciences 40, no. 4 (2009): 667-695.
  • Kenneth Boyer, Andrea Prud’homme, and Wen-Ming Chung, “The Last Mile Challenge: Evaluating the Effects of Customer Density and Delivery Window Patterns,” Journal of Business Logistics 30, no. 1 (2009): 185-202.
  • Kenneth Boyer, Timothy Laseter, Elliot Rabinovich, and Manus Rungtusanatham, “3 Critical Issues in Internet Retailing” Sloan Management Review (Spring 2007): 58-64.
  • Kenneth Boyer, Tomas Hult, and David Ketchen, “Quality, Operational Logistics Strategy and Repurchase Intentions: A Profile Deviation Analysis,” Journal of Business Logistics 29, no. 2 (2007): 105-131.
  • Kenneth Boyer, Andrea Prud’homme, and G. Tomas Hult, “An Analysis of Operations-Oriented Drivers of Customer Loyalty for Two Service Channels,” Direct Marketing: An International Journal 1, no. 2 (2007).
  • Kenneth Boyer, Tom Kull, and Roger Calantone, “Last-Mile Supply Chain Efficiency: An Analysis of Learning Curves in Online Ordering,” International Journal of Operations and Production Management 27, no. 4 (2007): 409-434.
  • Kenneth Boyer, Diane Mollenkopf, Elliot Rabinovich, and Timothy Laseter, “Managing Internet Product Returns: A Focus on Effective Service Operations,” Decision Sciences 38, no. 2 (2007): 215-250.
  • Kenneth Boyer, Shalini Khazanchi, and Marianne Lewis, “Innovation-Supportive Culture: The Impact of Organizational Values on Process Innovation” Journal of Operations Management 25, no. 4 (2006): 871-884.
  • Kenneth Boyer and Tomas Hult, “Customer Behavioral Intentions for Online Purchases: An Examination of Fulfillment Method and Customer Experience,” Journal of Operations Management 24, no. 2 (2006): 124-147.
  • Kenneth Boyer and Markham Frohlich, “An Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments,” Production and Operations Management 15, no. 2 (2006): 229-242.
  • Kenneth Boyer, Robert Clarke, Diana Twede, and Jeff Tazelaar, “Radio Frequency Identification Performance: The Effect of Tag Orientation and Package Contents,” Packaging Technology & Science 19, no. 1, (2005): 45-54.
  • Kenneth Boyer and G. Tomas Hult, “Customer Behavior in an Online Ordering Application: A Decision Scoring Model,” Decision Sciences 36, no. 4 (2005): 569-598.
  • Kenneth Boyer, Morgan Swink, and Eve Rosenzweig, “Operations Strategy Research in the POMS Journal,” Production and Operations Management 14, no. 4 (2005): 442-449.
  • Kenneth Boyer and Tomas Hult, “Extending the Supply Chain: Integrating Operations and Marketing in the Online Grocery Industry,” Journal of Operations Management 23, no. 6 (2005): 642-661.
  • Kenneth Boyer and John Olson, “Internet Ticketing in a Not-for-Profit, Service Organization: Building Customer Loyalty,” International Journal of Operations & Production Management 25, no. 1 (2005): 74-92.
  • Kenneth Boyer, John Olson, and Jim Belohlav, "Operational, Economic and Mission Elements in Not-For-Profit Organizations: The Case of the Chicago Symphony Orchestra,” Journal of Operations Management 23, no.2 (2005): 125-142.
  • Kenneth Boyer and Richard Metters, “Introduction to Special Issue on Service Strategy and Technology Application,” Production and Operations Management 13, no. 3 (2004).
  • Kenneth Boyer and John Olson, “Operations Strategy and Internet Purchasing: A Contingent Model” International Journal of Electronic Business 2, no. 1 (January/February 2004).
  • Kenneth Boyer, G. Tomas Hult, and Mark Frohlich, “An Exploratory Analysis of Extended Grocery Supply Chain Operations and Home Delivery,” Integrated Manufacturing Systems 14, no. 8 (2003): 652-663.
  • Kenneth Boyer, Kelly Delaney-Klinger, and Mark Frohlich, “The Return of Online Grocery Shopping: A Comparative Analysis of Webvan and Tesco’s Operational Methods,” The TQM Magazine 15, no. 3 (2003): 187 - 196.
  • Kenneth Boyer and John Olson, “Factors Influencing the Utilization of Internet Purchasing in Small Firms,” Journal of Operations Management 21, no. 2 (2003): 225 – 246.
  • Kenneth Boyer and John Olson, “Drivers of Internet Purchasing Success,” Production and Operations Management 11, no. 4 (2002): 180-198.
  • Kenneth Boyer, John Olson, Roger Calantone, and Eric Jackson, “Print vs. Electronic Surveys: A Comparison of Two Data Collection Methodologies,” Journal of Operations Management 20, no. 4 (2002): 355-371.
  • Kenneth Boyer, Roger Hallowell, and Aleda Roth, “E-Services: Operating Strategy, a Case Study and a Method for Analyzing Operational Benefits,” Journal of Operations Management 20, no. 2 (2002): 177-190.
  • Kenneth Boyer and Marianne Lewis, “Factors Impacting AMT Implementation: An Integrative and Controlled Study”, Journal of Engineering & Technology Management 19, no. 2 (2002): 111-130.
  • Kenneth Boyer and Marianne Lewis, “Competitive Priorities: Investigating the Need for Trade-offs in Operations Strategy,” Production & Operations Management 11, no. 1 (2002): 9-20.
  • Kenneth Boyer, “E-Operations: A Guide to How the Internet Streamlines Operations,” Business Horizons 44, no. 1 (January-February 2001): 47-54.
  • Kenneth Boyer, “Advanced Manufacturing Technology Investment Patterns,” Mid-American Journal of Business 16, no. 1 (Spring 2001): 23-28.
  • Kenneth Boyer, Cecil Bozarth, and Chris McDermott, "Configurations in Operations: An Emerging Area of Study Multiple Raters in Survey-based Operations Management Research: A Review and Tutorial,” Journal of Operations Management 18, no. 6 (2000): 601-604.
  • Kenneth Boyer and Rohit Verma, “Multiple Raters in Survey-based Operations Management Research: A Review and Tutorial,” Production and Operations Management 9, no. 2 (Summer 2000): 128-140.
  • Kenneth Boyer and Rohit Verma, “Service Classification and Management Challenges,” Journal of Business Strategies 17, no. 1 (2000): 5-24.
  • Kenneth Boyer and Mark Pagell, “Measurement Issues in Empirical Research: Improving Measures of Operations Strategy and Advanced Manufacturing Technology,” Journal of Operations Management 18, no. 3 (2000): 361-374.
  • Kenneth Boyer, Evolutionary Patterns of Flexible Automation and Performance: A Longitudinal Study,” Management Science 45, no. 6 (1999): 824-842.
  • Kenneth Boyer and Chris McDermott, “Strategic Consensus in the Plant: Marching to the Beat of a Different Drummer?,” Business Horizons 42, no. 4 (July-August 1999): 21-29.
  • Kenneth Boyer and Chris McDermott, “Strategic Consensus in Operations Strategy,” Journal of Operations Management 17, no. 3 (1999): 289-305.
  • Kenneth Boyer, “Longitudinal Linkages Between Intended and Realized Operations Strategies,” International Journal of Operations and Production Management 18, no. 4 (1998): 356-373.
  • Kenneth Boyer, Peter Ward, G. Keong Leong, and Lee Krajewsi, "Unlocking the Potential of Advanced Manufacturing Technologies,” Journal of Operations Management 15, no. 4 (1997): 331-347.
  • Kenneth Boyer, “An Assessment of Managerial Commitment to Lean Production,” International Journal of Operations and Production Management 16, no. 9 (1996): 48-59.
  • Kenneth Boyer, Peter Ward and G. Keong Leong, "Approaches to the Factory of the Future: An Empirical Taxonomy,” Journal of Operations Management 14, no. 4 (1996): 297-313.
  • Kenneth Boyer and G. Keong Leong, "Manufacturing Flexibility at the Plant Level,” Omega 24, no. 5 (1996): 495-510.
  • Kenneth Boyer, Peter Ward, and G. Keong Leong, "Manufacturing Proactiveness and Performance,” Decision Sciences 25, no. 3, (May/June 1994): 337-358.
  • Kenneth Boyer and Peter Pronovost, “What Medicine Can Teach Operations: What Operations Can Teach Medicine,” Journal of Operations Management 28, no. 5 (2010): 367-371.
  • Kenneth Boyer and Morgan L. Swink, “Editorial: Empirical Elephants – Why Multiple Methods are Essential to Quality Research in Operations and Supply Chain Management,” Journal of Operations Management 26, no. 3 (2008): 338-344.
  • Kenneth Boyer and Morgan L. Swink, “Introduction Editorial,” Journal of Operations Management 24, no. 6 (2006): 731-733.
  • Kenneth Boyer, “How to Deliver the Online Promise: Retailer Lessons on Turning a Profit in Cyberspace,” Supply Chain Strategy, MIT Supply Chain Lab newsletter (May 2006): 8-9.
  • Robb Clarke, Diana Twede, Jeff Tazelaar and Kenneth K. Boyer, “RFID in the Supply Chain: Separating Fact from Fiction,” Supply Chain Strategy, Harvard Business School Publishing, (February 2006): 9-10.
  • Kenneth Boyer, “Welcome Home: Innovating the Forward Supply Chain,” Business Strategy Review 16, no. 2 (Summer 2005): 30-37.
  • Kenneth Boyer, John R. Olson, and Andrea McGee, “Drivers of Internet Purchasing Success,” POMS Chronicle 11, no. 1 (2004): 13-14.
  • Kenneth Boyer and Mark Frohlich, “Ocado: An Alternative Way to Bridge the Last Mile in Grocery Home Delivery,” Case # 602-057-1, European Case Clearing House (September 2002).
  • Kenneth Boyer, John R. Olson, and Eric Jackson, “Electronic Surveys: Advantages and Disadvantages Over Traditional Print Surveys,” Decision Line (July 2001): 4-7.
  • Kenneth Boyer, “Flexibility in Manufacturing,” Encyclopedia of Production and Manufacturing Management, Paul Swamidass, ed., Kluwer Academic Publishing (2000).
  • Kenneth Boyer, Rohit Verma, and Bill Youngdahl, “Teaching Internationally Early in Academic Career,” Decision Line (September/October 1999): 4-6.
  • “Airline Travel: Safety at What Price,” Perspectives in Business Ethics, Laura Pincus Hartman, ed., Irwin-McGraw Hill (1998).
  • Kenneth Boyer, Susan Amundson, Robert B. Handfield, and Manus Rungtusanatham, “Career Advancement Strategies in a Buyer’s Market,” Decision Line (December/January 1997): 15-17.
  • Kenneth Boyer, "Balancing Investments in Advanced Manufacturing Technologies and Infrastructural Improvements", Blue Book published by Computer and Automated Systems Association of the Society of Manufacturing Engineers (May 1995).
  • Kenneth Boyer, "Investing in Advanced Manufacturing Technology,” The Fabricator 24, no. 8 (October 1994): 60-65.


  • Kenneth Boyer and Rohit Verma, Operations and Supply Chain Management for the 21st Century, Cengage Southwestern Publishers (2010).
  • Kenneth K. Boyer, G. Tomas Hult, and Mark Frohlich, Extending the Supply Chain: How Cutting-Edge Companies Bridge the Critical Last Mile into Customers' Homes, AMACOM (2004).
  • Kenneth Boyer and Andrea’homme, “Chapter 5: A Comparison of In-Store vs. Online Grocery Customers,” Grocery E-commerce Consumer Behaviour and Business Strategy, Edward Elgar Publishing Ltd., Niels Kornum and Mogens Bjerre, eds. (2005).
  • Kenneth Boyer, “Advanced Operations Technologies,” “Process Choice,” “Capacity Management” (modules), Value-Driven Operations: An Integrated, Modular Approach, McGraw-Hill, Steven Melnyk and Morgan Swink (2002).


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    (614) 292-4605

    (614) 292-1272

    644 Fisher Hall
    2100 Neil Avenue
    Columbus, OH 43210

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