Cheryl Dickerson is a senior lecturer in the Management Sciences department. She joined Fisher in 2014 after more than 25 years in healthcare administration in hospitals and health systems in urban, rural, and freestanding settings. Prior roles include Vice President, Clinical Services; Regional Vice President, Ambulatory Services; and, Operational Performance Officer. Cheryl has led organization-wide initiatives to improve patient flow, clinical quality, and efficiency; and, has educated hundreds of physicians, leaders, and staff in process improvement.
At Fisher, Cheryl teaches Business Operations for Health Sciences and Lean Six Sigma Principles and Projects classes. She emphasizes the importance of operations leadership in creating value and coaches students to deliver business benefits to service organizations through real-world projects.
Cheryl is a Fellow in the American College of Healthcare Executives, is certified as a Medical Technologist by the American Society of Clinical Pathologists, and is a Six Sigma Black Belt.
Areas of Expertise
- Healthcare operations leadership
- Operations strategy
- Process improvement, services
- MS, Healthcare Administration, Central Michigan University
- BS, Medical Technology, Wright State University
4250 - Six Sigma Principles
Designed to familiarize students with the Six Sigma process improvement methodology and to provide them an opportunity to practice using Six Sigma Black Belt tools.
4251 - Six Sigma Projects
Teams of students apply the Six Sigma body of knowledge through a real-world project at an area company. Projects will follow the DMAIC body of knowledge as students and coaches work through its tollgates to achieve process improvement.
7701- Managing Business Operations for Health Sciences
This class examines how operations and supply chain functions contribute to ensuring the effective, efficient and profitable functioning of a business or professional service practice. More specifically, it examines the flow of materials and information inside and outside the organization and familiarizes students with the fundamentals of best practices in life sciences and healthcare related businesses.
- Dickerson, Vermilion, “Reducing Readmissions: Collaboration and Focus,” Better Practices for Better Care Case Study, University HealthSystem Consortium (2013).
- Moseley, Dickerson, et. al., “Surge: An Organizational Response to Emergency Department Overcrowding,” Journal of Clinical Outcomes Management, Vol. 17, No. 10:453-457 (October, 2010).
- Park, Dickerson, “Can Efficient Supply Management in the Operating Room Save Millions?” Current Opinion in Anesthesiology, 22:242-248 (2009).