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Biography

Steffanie L. Wilk is an Associate Professor of Management and Human Resources at The Ohio State University, where she teaches courses in organizational behavior and strategic human resources. She received her Ph.D. from the Industrial Relations Center at the University of Minnesota and was formerly at the Wharton School of the University of Pennsylvania.

Professor Wilk teaches classes on Organizational Behavior to the honors undergraduates and Strategic Human Resource Management to both graduate and undergraduate students. She is the recipient of a 2008 and 2014 MBA Teaching Award and a 2010 Undergraduate Teaching Award from the Fisher College of Business. She also received a Pacesetter Award for Excellence in Graduate Teaching in 2009.

Professor Wilk’s research focuses on worker mobility and workplace boundaries and her most recent work focuses on the challenges and opportunities of service-related work, including burnout and turnover, emotional labor, and attendant performance implications. The Academy of Management (AOM) has recognized her research on the benefits and costs of prior experience and she won the best dissertation award by the Society of Industrial and Organizational Psychologists (SIOP) for her work on individual mobility. Her research on service center employees was supported by a grant from the Russell Sage and Rockefeller Foundation’s “Future of Work” Program. She has been retained as an expert witness in cases involving selection systems and has consulted for both public and private sector organizations in the area of selection, turnover and absenteeism, and organizational change. She has published work in Academy of Management Journal, Organization Science, Journal of Applied Psychology, Personnel Psychology and American Psychologist.

Professor Wilk is active in her field, serving on the editorial board of three of the top journals in her field: Journal of Applied Psychology, Academy of Management Journal, and Organization Science. She also has served on award committees for SIOP and the Human Resource Division of AOM as well as is a regular presenter for the AOM’s Organizational Behavior Division Doctoral Consortium.

Areas of Expertise

  • Mobility of workers and the permeability of organizational boundaries (e.g., how does information and experience transfer?)
  • Emotional demands of service work (e.g., do customers, supervisors, or peers create the most stress for call center workers? What effect does it have?)
  • Social relationships and networks of contacts at work (e.g., how do our relationships improve our performance?)
  • Why and how we help ourselves or help others in organizations

Education

  • 1995 Ph.D. in Industrial Relations with an emphasis in Staffing, Training and Development, and Organizational Behavior. University of Minnesota, Minneapolis, MN.
  • 1989 B.A. specializing in Industrial Relations. Rockhurst University. Kansas City, Missouri.