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Supply Chain Management Program

Who Should Attend

The seminar is designed specifically for executives who are striving to achieve cross-functional integration within their organization and with key customers and suppliers.

Program Overview

The Supply Chain Management Program seminar will focuses on how to implement The Global Supply Chain Forum framework. We also offer customized programs that specifically meet your organization's needs. The program teaches the implementation of the eight essential business processes that comprise the GSCF Supply Chain Management framework. These processes must be implemented cross-functionally and with key customers and suppliers in order to create the maximum value for customers, shareholders and other stakeholders. It also includes a session on the GSCF partnership model that is being used by major corporations to structure relationships with key customers and suppliers.

The GSCF Supply Chain Management Framework

Increasingly, supply chain management is being viewed not as a business function but as a business approach used to transcend traditional functional boundaries. Supply chain management is the integration of key business processes from end user through original suppliers, that provides products, services, and information that add value for customers and other stakeholders. It focuses on the management of the relationships between firms in the supply chain. Because these relationships can be complex, all business functions need to be involved.

Executives from leading-edge companies and researchers from the Fisher College of Business at the Ohio State University worked for fifteen years to develop the supply chain management framework and the processes presented in this Program. We view supply chain management in the context of total business rather than within a single function such as logistics or manufacturing.

The key business processes are:

* Customer relationship management
* Supplier relationship management
* Customer service management
* Demand Management
* Order fulfillment
* Manufacturing flow management
* Product development and commercialization
* Returns management

You may also download the FREE Executive Summary of Supply Chain Management: Processes, Partnerships, Performance" in PDF format.
Please note: To obtain the document, you must enter your name, organization, and E-mail address. The link will then be e-mailed to you.

Customer relationship management and supplier relationship management form the linkages in the supply chain and the other six processes are coordinated through these linkages.

The framework described in this book and taught in our seminars is built on eight key business processes that are both cross-functional and cross-firm in nature. Each process is managed by a cross-functional team, including representatives from finance, marketing, logistics, production, purchasing, research and development, and sales.

Read an Interview with Dr. Douglas M. Lambert on Supply Chain Management that was published in the University of Auckland Business Review.

Upcoming Events

Click on the dates for specific program information and on the cities for general location information.

Dates
Locations
Remarks

May  21 - 23, 2013

Cranfield, England

In collaboration with Cranfield University

September 17 – 20, 2013

Columbus, Ohio

This event is held at the Blackwell Inn

November 11 - 13, 2013

Cranfield, England

In collaboration with Cranfield University

Registration

You may register by fax, telephone, or online. Prompt written confirmation of registration will be sent. Program class size is limited, and registrations will be accepted on a first-come, first served basis.

Contact Information

Program Director
Program Information

Douglas M. Lambert, PhD
The Raymond E. Mason Chair
in Transportation and Logistics
Fisher College of Business
The Ohio State University
2100 Neil Ave., Rm 506
Columbus, OH 43210
Tel: (614) 292-0331
Fax: (614) 292-0440

Shirley Gaddis
Assistant Director
The Global Supply Chain Forum
Fisher College of Business
The Ohio State University
2100 Neil Ave., Rm 506
Columbus, OH 43210
Tel: (614) 292-0331
Fax: (614) 292-0440

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