Category: Problem Solving
Charles Duhigg took the stage at The Ohio State University Center for Operational Excellence’s first Leading Through Excellence summit nearly five years ago.
A lot’s changed since then.
Faye Dunaway and Warren Beatty played a starring role in the biggest snafu in Academy Awards history last year. Photo courtesy ET Online
For its first event of the new year, The Ohio State University Center for Operational Excellence is featuring the chief executive of one of Columbus’ iconic consumer brands.
Member Spotlight, Problem Solving, Leadership Development, Events, COE, Culture, Lean thinking, Operations
“How much will this save?”
“When will this get done?”
Jeff Sturm knows leaders need the answers these questions get. He also knows there’s a better way to ask.
“'When will this get done’ is a legitimate question,” said Sturm, Huntington’s Chief Continuous Improvement Officer, “but if you ask it over and over – and at the wrong time – you’re going to drive the wrong behavior.”