Steering an organization toward operational excellence comes with internal and external headwinds, and next month’s quarterly COE seminar is tackling two critical ones with the help of its featured presenters. Kicking off COE’s Sept. 26 seminar at 10:30 a.m. is Rubik Babakanian, senior vice president and chief procurement officer at hard drive manufacturer Western Digital | Read more…



Adding to the continued growth and diversity of the Center for Operational Excellence, specialty fashion retailer Nordstrom Inc. has become its newest member. Seattle-based Nordstrom was founded as a shoe business in 1901 and has grown into one of the leading specialty fashion retailers in the nation with more than 250 stores and a vibrant | Read more…



by Steve Lundregan I spent more than 30 years with a large insurance company, and during my tenure our leadership spent a great deal of time on “how:” How to execute, how to sell, how to get better, how to manage IT. One thing we rarely did, though, was ask why we were in business | Read more…



A longtime Cardinal Heath employee who’s a familiar face at Center for Operational Excellence events has been presented with the company’s highest honor. Dublin, Ohio-based Cardinal Health, a COE member since 2006, this spring announced that Charlotte Click, manager of manufacturing planning, was one of four winners of the Robert D. Walter Founder’s Award. The | Read more…



The Center for Operational Excellence at The Ohio State University Fisher College of Business is continuing to expand its membership roster with the addition of a specialty plastics maker based in the Cincinnati area. Mason, Ohio-based Clopay Plastic Products has joined the COE, becoming the center’s 36th member. Clopay makes specialty plastic films used in | Read more…



Much of what we do at the Center for Operational Excellence involves outreach and professional development with industry, but we’re proud to support our fantastic students at Fisher College of Business as well. This week, we honored four first-year MBA students headed into their second year at Fisher with scholarship funding from COE and an | Read more…



The stream of shapeless information dubbed “big data” in recent years has swelled to a full-blown waterfall– and for any company looking to maintain competitive edge, it’s drink or drown. The Center for Operational Excellence at its April Leading Through Excellence summit tackled the issue of big data and analytics through the lens of operations | Read more…



We live and work in a world of decisions, from the small ones that spark almost imperceptible changes in our daily lives, to the massive ones that can lead to breakthroughs – or catastrophes. But if practice makes perfect, why can even the most experienced leaders make bad decisions – and what can we do | Read more…



For years, the Center for Operational Excellence has created a printed quarterly newsletter that has featured a mix of stories on member company news and success stories, Fisher College of Business faculty research, Q&As with business leaders, and details on upcoming center events. There’s a lot right in that first paragraph – and a few | Read more…



Looking for a great volunteer opportunity that gives you face-time with leaders from a wide range of industries? The Center for Operational Excellence’s second-annual three-day Leading Through Excellence summit will bring together Fisher College of Business faculty, dynamic leaders, and process improvement experts with acute insights into today’s business challenges. We expect this event to | Read more…