Coming off two recent conferences that repeatedly emphasized the importance of “people over process,” I’m reminded again of some words shared by Helen Turnbull, one of the keynote speakers at COE’s spring Leading Through Excellence summit. Turnbull reminded us that “we’re all looking at the world through the eyes of our expertise, but the problem | Read more…



Time and money are in short supply these days for companies seeking to build a long-term problem-solving culture and keep up with a frenzied short-term workload, but sometimes it’s necessary to hit “pause” before launching forward. The Center for Operational Excellence once again is offering a low-cost, high-value opportunity for companies around the country to | Read more…



Connecting far-flung employees – across an office or across the globe – is becoming an increasingly common challenge for companies of any size. A number of organizations have turned to technological solutions for town halls, top leadership updates and team meetings – but how can they ensure communication leads to results and isn’t lost along | Read more…



The Center for Operational Excellence is closing out its year of programming with behind-the-hood looks at two of the biggest brands on the planet – and a fitting conclusion to the day. Joining COE for its Friday, Dec. 5, seminar is Kevin Nolan, VP of technology for GE Appliances. An ever-consolidating appliance market has turned | Read more…



Since the 2008 recession, organizations are pushing their research and development departments to the brink, seeking the same, or greater, levels of innovation at the same, or lower, amounts of funding. At the same time, an unprecedented level of connection across the global supply chain has brought competition to a frenzied peak, pushing companies to | Read more…



A retired U.S. Navy captain with a fascinating turnaround story and a leading researcher in organizational change are set to headline the Center for Operational Excellence’s third-annual Leading Through Excellence summit in April 2015. COE Executive Director Peg Pennington announced on Sept. 26 that the following speakers are booked to present at the three-day event, | Read more…



For two methodologies that can drive efficiency and change inside an organization’s information technology ecosystem, Lean and Agile seem to raise a lot of questions as well. Is it an either-or proposition? (No.) Are they one and the same? (No.) Is there a way to leverage both to improve IT effectiveness? (Absolutely.) The Center for | Read more…



Today’s fast-paced business world is a constant balancing act of tackling short-term challenges and positioning our organizations for future ones. For those beyond the five, 10, even 20-year horizon, two provocative questions linger: What are they, and what, if anything, can we do about them now? Center for Operational Excellence Associate Director Tom Goldsby is | Read more…



Steering an organization toward operational excellence comes with internal and external headwinds, and next month’s quarterly COE seminar is tackling two critical ones with the help of its featured presenters. Kicking off COE’s Sept. 26 seminar at 10:30 a.m. is Rubik Babakanian, senior vice president and chief procurement officer at hard drive manufacturer Western Digital | Read more…



Adding to the continued growth and diversity of the Center for Operational Excellence, specialty fashion retailer Nordstrom Inc. has become its newest member. Seattle-based Nordstrom was founded as a shoe business in 1901 and has grown into one of the leading specialty fashion retailers in the nation with more than 250 stores and a vibrant | Read more…